Business Process Specialist
CurrentAssisted with the collection of over $1 million in property tax revenue, which provided 36% of total revenue for the County in the fiscal year 2021.Reduced 8-month backlog relating to property assessment changes, resolutions, and tax credits due to processing delays caused by COVID-19 within 45-60 days. Documented manual and automated processes regarding revenue accounting functions to prepare staff for the conversion to new enterprise resource planning (ERP) systems in… Show more Assisted with the collection of over $1 million in property tax revenue, which provided 36% of total revenue for the County in the fiscal year 2021.Reduced 8-month backlog relating to property assessment changes, resolutions, and tax credits due to processing delays caused by COVID-19 within 45-60 days. Documented manual and automated processes regarding revenue accounting functions to prepare staff for the conversion to new enterprise resource planning (ERP) systems in 2022-2023. I provide recommendations on operational efficiencies and process improvements to support change management initiatives for several subunits of the Office of Budget and Finance to include Accounting, Purchasing, Taxpayer Services, Pay Systems, and Parking, Redlight, and False Alarm Enforcement. Conduct complex research by utilizing databases such as Maryland Department of Assessments and Taxation to post and collect property tax revenue; Maryland Land Records to research deeds, titles, and trusts; and Maryland Business Entity Search to verify annual report filings for tax clearance certifications. Show less
