Terry Powell Email & Phone Number

New York, Ny, Us

Us

Supervising a large team of Covid-19 Disease Contact Monitors responsible for outreach to Residents (Contacts/Cases) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.• Guide the necessary requisite training, conduct regular program meetings, and quality monitoring improvement activities to ensure and enhance the quality of contact notification activities and program outcomes.• Work to ensure Monitors obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors.• Provide approved information and guidance for Monitors with the use of job aids and SharePoint documents on quarantine/isolation procedures and what to do if symptoms develop. • Help create and provide the proper scripts that help direct referrals for testing, healthcare, and other supportive services, as needed, per local protocols.• Guide the team to assess the contact’s ability to quarantine at home safely and effectively, with adequate food, water, medicines, and other necessities.• Identify barriers to necessary interventions and facilitate appropriate referrals, per local protocols. • Help guide collaboration with key service providers to transfer client information and ensure expedited initiation of appropriate medical or social support services, per local protocols.• Work with management to update Monitor scripts to ensure the CRM (Salesforce) and Smartsheet are up-to-date and user-friendly.• Collaborate with additional health organizations and businesses that connect to the work• Promote strong teamwork with other departments such as Resource Navigators, and other community outreach entities working in conjunction with Covid-19.

Management of daily office responsibilities (remote position); • Patient follow-up and data entry, customer emails, inquiries, customer walk-ins. • Supervision of staff, training, and coaching. • Process improvement - provide doctors with necessary patient information and documentation. • • • Managed budgeting and revenue processes. • Project and performance management. • Inventory control - medical supply procurement/purchasing and the delivery of products and services. • Communication Management of senior caregivers/compassionate care.

New York, Ny, Us

• Lead the countrywide (and international) outreach drive directed to College-Bound Seniors Program Reports- notifying constituents of the 2017 Onboarding transition to the new Online Program Reporting Portal.• Managed preparation for all ad-hoc requests from large districts and/or independent institutions/groups in need of specialized reporting options.• Continued direct fieldwork - supporting and accepting the expansion of the rSAT Program Outreach.• Attended over 40 events; national forums/conferences/college fairs/Expos, around the country annually, representing the College Board and marketing all their products and services. This includes CB major Programs: the SAT, PSAT, AP, SAT Subject Tests.• Conducted workshops/deliver presentations/sessions to promote SAT, Subject Tests, PSAT, AP, and other college readiness tools and applications, for student preparedness and college readiness success.• Key CB Representative - provided host booth/presence distributing information/materials and program knowledge for the College Board products and services with its connecting assessment deliverables.• Management of all Financial and Procurement responsibilities as the Supply Chain Manager for the College-Bound Seniors Program.

New York, Ny, Us

Chair of NYOUTREACH, the College Board’s Volunteer Staff Initiative for over 19 successful years, impacting millions of middle and high school students and families in challenging environments (including homeless shelters) supporting the college aspirations of first-generation and low-income students, and provide high-quality admission and financial aid information through college fairs, group presentations, and one-on-one tutoring. Through NYOUTREACH and its targeted knowledge, information, products, and services-many (if not most) of these students have gone on to college or form of higher learning success. This Tristate initiative enhanced the work of the College Board and built partnerships with school districts and community groups. Yearend autopsy benchmarks of data; borough participation stats as of 7/2017:o Reached volunteer target goal-75 VStaffers.o Attendance participation – students/families /administratorso Event deviation – approximately 300 to 5000 attendees/participants.o Participation breakdown throughout the NYC boroughs:o Manhattan/Harlem: 45%o Brooklyn: 35%o Bronx: 14%o Queens/Staten Island: 6%

New York, Ny, Us

• Accredited Increase consumer acceptance of College Board Programs through unified consumer strategies addressing key constituencies, resulting in 3 million SAT assessments delivered (net of state and district adoptions) by managing the transition of the CBS/College-Bound Seniors Program –national/international schools.• Successful on-time Supply Chain Management transition to College-Bound Seniors Program Reporting Portal.• Managed early notification processes: email blasts/ letter mailers and web notifications.• Leader in established targeted early approaches to notifying specialized districts and individualized groups of what to expect with the online transition.• Provided direct assistance with the College Bound Seniors Assessments Program transition to the new online portal offered for all internal and external constituencies.• Maintained all duties and responsibilities required for a streamlined manageable SAT State Scholarship Program and State SAT Data Extract Program to all 32 US states in both programs.• Ensured stakeholders (team members) – maintained the maximum level of expertise as necessary working closely with Customer Service, Fulfillment, Accounting, Procurement, Data Divisions, and CB Legal Counsel Teams- leading to desired outcomes.• Maintained production of Marketing conferences, college fairs, and for the NYOUTREACH Initiative; includes the processing of all financial procurement documentation invoicing/contracts/purchase orders in a timely manner.• Implemented creative outreach processes - directly targeting College Board constituency with notifications of procedural changes and opportunities throughout the CBS transition process and over time.• Act as the primary focal point person for all Adhoc customer requests internal/external.• Successful in expanding SAT/PSAT/AP outreach and in the expansion of NYOUTREACH Initiative - over 19 years, throughout the tristate community and beyond.

New York, Ny, Us

• Successful leadership of the Public Affairs Department during this special assignment.• Directed all aspects of Inspirational Awards program including resource management, prepping and interviewing teachers and other professional administrators, wrote press releases, and strategized media relations events.• Prepared all districts, local and state, and internal program departments, on the annual National SAT Test Takers Press Release media announcement.• Media point person for the Advance Placement (AP) Annual conference.

New York, Ny, Us

• Integral in launch, management, and supervision of New Workshop Registration Department (75,000 registrants).• Supervise a total of fifteen-plus personnel in the call center.• Developed new infrastructure to facilitate registration including working more effectively with vendors. Streamlined the registration process by transitioning from a fax-based to an email-based system.• Coordinate all operations for training workshops including registrations, confirmations, materials, mailings, and logistics.• Supply Chain Manager (SCM) – end to end production.

New York, Ny, Us

• Recruited to launch the first in-house call center for the College Board, serving students, parents, educational professionals, and administrators.• Successfully handle escalated calls and crisis management through outstanding customer service initiatives and problem-solving. Collaborate closely with Executive Director in resolving key issues.• Develop and manage infrastructure and staffing based upon the needs of the College Board program and units. Determine increased CSR requirements upon analysis of call center calendar of events.• Achieved all performance objectives including customer service quality control, operational efficiency, and key support of all regional national offices (7).• Developed, coordinated, and delivered comprehensive training to the call center CSR’s on all company programs and services.• Oversee production, development, and analysis of MIS reports to internal clients.• Monitor and report on customer satisfaction metrics.• VIP Travel Assistant consultant for team members• Manage budget and fiscal matters for the call center – remained on annual budget forecasting year after year.• Determine the effect of marketing campaigns relating to call volume – stress testing systems – (SWOT management diagnostics).• Effectively manage relationships with all regional offices as pertaining to the call center.• Conduct special projects for Executive Director and VP.

Bachelor Of Arts - Ba, Political Science And Government

Master Of Arts - Ma, Organizational Management Specialization; Global Management Studies

Bachelor Of Arts - Ba, Political Science And Government