Travis Pownall Email & Phone Number

Prior Lake, Minnesota, United States

Prior Lake, Mn, United States

Greater Minneapolis-St. Paul Area

Eagan, Mn

Plymouth, Mn

• Manage 27 agents selling insurance (auto, fire, life, commercial), 3 staff, $30M annual premium, and $250K expense budget.• Spearhead opening of district office covering Minneapolis/St. Paul area, recruit and hire staff, and handle payroll.• Help agents increase sales and close business through consultative sales methods.• Motivate agents by identifying specific drive (e.g. financial, recognition, extra perks) and managing to that motivation, and through quarterly meetings to manage checkpoints.• Train agents through monitoring, modeling, observation, feedback, and pipeline meetings, through group monthly meetings, and through subject-specific trainings.• Handle digital marketing (website, social media), direct mail marketing, community event marketing, and referral marketing to increase leads for agents.• Recruit, hire, and train 4 or 5 new agents per year.• Increased Gross Written Premium by 4% during 19-month tenure (goal was 2%). • Increased Policies in Force by 4% during 19-month tenure (goal was 1%).

Minneapolis, Mn

• Managed 600+ agents, 15 territory staff, and $400M+ annual premium.• Created, planned, and delivered comprehensive territory recruiting department from mission statement to daily activities.• Managed agency development in 5-state Northern United States territory: - Grew productive storefronts by increasing agent net growth through sales training, designing innovative marketing campaigns, and creating incentives (e.g. trips, prizes) - Identified poor performers and developed improvement plans- Reviewed disciplinary actions of non-compliant agents, and sanctioned or terminated- Examined and handled Department of Insurance agent complaints• Achieved 76% of agents attaining annual goal (goal was 70%).• Increased Gross Written Premium by minimum 6.1% annually (goal was 2%).• Increased Policies in Force by minimum 3.5% annually (goal was 1%).• Achieved goal 2 of 3 years of hiring 10+ agents annually.• Exceeded New Agent Retention goal by minimum 77% annually (goal was 75%).

Minneapolis, Mn

• Managed 350+ agents, 5 territory staff, and $250M+ annual premium.• Directed recruiting, sales, marketing, and results of 9 districts in MN and North Dakota.• Coached District Managers to improve auto growth through rate and segmentation.• Achieved 76% of agents attaining annual goal (goal was 70%).• Increased Gross Written Premium by minimum 4.8% annually (goal was 2%).• Increased Policies in Force by minimum 2.5% annually (goal was 1%).• Appointed 35 new agents during 2-year tenure (goal was 32 agents).

Albuquerque, Nm

• Managed 220+ agents, 5 territory staff, and $180M annual premium.• Managed recruiting, sales, marketing, and results of 9 districts in New Mexico.• Achieved 85% of agents attaining annual goal (goal was 70%).• Increased Gross Written Premium by minimum 9% annually (goal was 2%).• Increased Policies in Force by minimum 5.8% annually (goal was 1%).• Increased Life Premium by minimum 17% annually (goal was 6%).• Improved New Agent Retention from 55% to 81% during tenure (goal was 75%).• Achieved Net Gain of New Agents goal by hiring minimum 6 agents annually.

Los Angeles, Ca

• Created and oversaw marketing and promotion campaigns for 15K+ agents nationwide.• Led specialized training team delivering new auto insurance product to 500+ agents.• Contributed to 5% year-over-year agent growth during 2-year tenure.• Managed Achievement Clubs (4–6 day conferences) for 2,500 top-ranked agents.• Hired as Marketing Specialist, and promoted to Marketing Consultant (April 2005).

Los Angeles, Ca

• Integrated agent claim documentation into new Siebel-based paperless claims process.• Developed Life-Cycle report for new paperless claims process that allowed claims management team to manage claim cycle time, or the aggregate claims of an adjuster, supervisor, manager, or entire claims operation.

Tacoma, Wa

• Managed team of 9 auto claims adjusters.• Led field integration of new paperless claims process that allowed adjusters to double efficiency, expedited assignment process by electronically transmitting claims to adjuster, allowed full claim transparency by moving from paper to virtual claims logs, and improved claims estimate ability by giving adjuster access to writing estimates online.

Salem, Or

• Wrote estimates for repair and replacement of damaged vehicles.• Negotiated customer settlements.