TVDE business

Running 3 restaurants - Burgers & Bowls in Faro/Almancil and Café Aliança in Faro.

Started a South African pop-up restaurant (Sundays only) serving only South African food and drinks; ordered required stock; recruited capable South African chef; bought necessary equipment and tools for preparation and presentation; maintained web page and social media platforms to maximise customer base; appeared in 1 newspaper and 2 magazine editorials.

Subordinates: +- 250 Permanent staff - 17 stores; Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles;Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage (achieved result of 0,7% of sales (from result of 1,6% when I took over); Planning and controlling of stock takes; Buying and planning processes; Disciplining of management (when taking over the area, terminated 5 managers because of misconduct/poor performance); Recruiting the management staff to fill vacant positions; Training and inducting of new managers joining the team; Auditing of store documentation and procedures (when I took over the area, most stores failed internal audits. I was able to improve on this drastically to the point where I even got awards for excellent audits in my area. The scores I gave stores were always in line with those of auditors); Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing managers to get optimum levels; Training and development of managers by holding monthly store management meetings; Ensuring store managers are training staff to required levels; Ensuring stores are secure; Opening and revamp of new/existing stores ( opened 4 new stores and revamped 5).

Subordinates: +- 48 Permanents and 70 Casuals - 8 stores; Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage; Planning and controlling of stock takes; Buying and planning processes; Disciplining of management (3 managers had to be terminated when I took over the area because of misconduct/poor performance); Recruiting the management staff to fill vacant positions; Training and inducting of new managers joining the team; Auditing of store documentation and procedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing managers to get optimum levels; Training and development of managers by having quarterly store management meetings and on the job training ;Ensuring store managers are training staff to required levels; Ensuring stores are secure; Opening and revamp of new/existing stores (opened 3 new stores and revamped 2).

Subordinates: +- 18 Permanents and 18 Casuals; Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk; Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing); Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage; Planning and controlling of stock takes; Buying and planning processes; Disciplining of staff; Recruiting the right staff to fill vacant positions; Training and inducting of new staff joining the team; Ensuring that administration of the store is at the required level and completed according to policies andprocedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to;Performance managing staff to get optimum levels from all staff;Training and development of existing staff; Opening up and locking store and making sure premises is secure.

Subordinates: +- 8 Permanents and 18 Casuals; Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk; Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing); Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage; Buying and planning processes; Disciplining of staff; Recruiting the right staff to fill vacant positions; Ensuring that administration of the store is at the required level and completed according to policies and procedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to; Training and development of staff; Opening up and locking store and making sure premises is secure.

Subordinates: +- 80 Permanents and 120 Casuals - 14 stores; Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage; Planning and controlling of stock takes; Buying and planning processes; moving stock between stores to maximise sales of good and bad sellers (stock management); Disciplining of management; Recruiting the management staff to fill vacant positions; Training and inducting of new managers joining the team; Auditing of store documentation and procedures;Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing managers to get optimum levels; Training and development of managers; Ensuring stores are secure; Opening and revamp of new/existing stores (Opened 10 new stores and revamped 2)

Subordinates: +- 10 Permanents and 18 Casuals; Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk; Ensuring customer service at the required company standards; Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions;Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage (when taking over store, loss was above 2% of sales. I reduced losses to 0,4% of sales); Disciplining of staff; Recruiting the right staff to fill vacant positions; Ensuring that administration of the store is at the required level and completed according to policies and procedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing staff to get optimum levels from all staff;Training and development of staff; Opening up and locking store and making sure premises is secure.

Subordinates: +- 3 Permanents and 8 Casuals; Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk; Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing); Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of shrinkage and processes to deter shrinkage;Disciplining of staff; Recruiting the right staff to fill vacant positions; Ensuring that administration of the store is at the required level and completed according to policies andprocedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing staff to get optimum levels from all staff;Training and development of staff;

Trainee then Sales Manager then Managing staff shifts (including scheduling of teas and lunches) on the floor and cash desk; Ensuring customer service at the required company standards; Receipt of stock (including unpacking and distributing); Ensuring that stock brought to the floor and merchandised to principles; Ensuring that procedures followed at the cash desk and authorization of transactions; Ensuring housekeeping at the required standards; Assisting with the managing of stock losses and processes to deter stock losses; Planning and controlling of stock takes; Buying and planning processes; Disciplining of staff; Recruiting the right staff to fill vacant positions; Training and inducting of new staff joining the team; Ensuring that administration of the store is at the required level and completed according to policies and procedures; Ensuring that staff are well trained and that operating levels for each job description is adhered to; Performance managing staff to get optimum levels from all staff; Training and development of existing staff; Opening up and locking staff and making sure premises is secure.