> AD - 2012/2019 -- Configure / Manage / Troubleshoot. End-to-end Support.> Group Policy Management - through GPMC and "GPOAdmin" Tools. > Quest RMAD Backup and Restore for Active Directory - DCs> DFS Mgmt, ADFS Mgmt, PKI Mgmt, HSM support.> AADConnect - AADSync from OnPrem to MSAzure cloud. Support hybrid Infrastructure environment.> Support AAD Applications / CAPs / MFA / IAM, Azure Password Protection.> BlueCat DNS / VIPs / Carbon Black etc> DevOps - JIRA for Daily Standups and Sprints. Now Monday.com for Scrum / Sprints / Projects.> PowerShell automation / Advanced Scripting / Training / Code Review, Pester Infrastructure Testing.> ServiceNow (SNOW) for Incident Mgmt/Problem Mgmt. INCs/ Tasks / RFCs / CABs / RCAs> SPLUNK for Monitoring / Logging / Dashboards.> Support for PCNS - Password Change Notification Service.> "Scrum Master" role during Daily Standups / Pre Sprint/ Sprint planning / Retrospective Sprint meetings> Service Performance & Reporting / KPIs / KRIs / On-Call / Technical escalations> Represent Directory Service (AD) in Monthly SQR meetings (Service Quality Review)> Support Change Management by review/approve RFCs and advise on technical solutions, impacts and risks.> Patch and Vulnerability Management in the domain and assist the team to meet the strict timelines.> Act as a key stakeholder with Project Managers to ensure that all the projects run by the team are on track.> People Management by leading a highly qualified Technical Operations and Support team. > Distribute workload among team members based on employee availability, skill set and their current work load.> Develop, coach, and mentor members of the team and provide development assignments.> Annual Review Performance Management of the team based on key metrics.> Interviews and Hiring process.

> Windows Devices Group / Cosine Devices Group.> ActiveDirectory / DNS / GPMC / troubleshooting.> Azure subscriptions, Azure VMs, AAD applications, Azure KeyVaults.> FIM / MIM support> PowerShell Automation & Training Delivery (Basic / Intermediate / Advanced)> Identity Access Management (IAM) - AAD / Azure Identity Protection / PIM / Conditional Access> Monitoring and Azure Log Analytics with Kusto Queries> RBAC, RunBooks, Hybrid Worker Roles> Cyber Security Operations> Incident Management, Problem management, Change Management> PKI / SmartCard Certificate Management / Troubleshooting> AzureDevOps for Scrum, Sprints, User Stories, Tasks, Change Mgmt, CAB etc.> Represent / participate and contribute to both Engineering and SRE Sprints.> Access On Demand (AOD) application support (with SQL / ADFS / WEB / RDGW roles). This is for JIT (JustIntime Access) - Least Previlege Access.> SQL 2016 DB Mgmt / High Availability / Writing Sprocs / Automation through Powershell> IIS Mgmt / Web Pool / Web sites / web.config, troubleshooting.> Lead Automation projects. Assign and support Automation tasks within the team.> 'Scrum Master' role with Pre-sprint -> Sprint planning -> Sprint Review ->Sprint Retrospective Meetings> Represent the team in MBRs.(Monthly Business Review Meetings)> Rotational On-Call support / Interviews and Hiring

> Azure Recovery Services Live Site Engineering> Supported 40+ Azure sites globally on services like AzureBackup, StoreSimple, AzureSiteRecovery, Azure Network Monitoring> Incident Management, Change Management and Problem Management> Azure subscriptions, storage accounts, Azure VMs, AAD applications, MFA, KeyVaults> AutoScale configuration (Worker roles / Web Roles)> RBAC, Runbooks> Patch and security compliance of Azure VMs through automation.> Powershell - Azure automation - Scripting - Code and feature deployment.> DB management - SQL Server Mgmt Studio 2016> TFS for daily Scrum, RFCs and Tasks> Deployment and Release Management to production.> Work closely with SOC / Cyber Security / Vulnerability / RED Teams.> Conducted Powershell Workshops across different Orgs in Microsoft IDC Hyderabad.> 24 X 7 On-call support

• Worked in “DevOps” model.• Support for AD, ADFS, Hyper-V and PKI infrastructures with operational excellence. • Managed and supported multiple Hyper-V environments with automation.• Worked with monitoring teams to fine tune SCOM MPs. (Management Packs)• Write technical Troubleshooting guides / SOPs to the frontliners.• Supported 10+ Active Directory forests distributed across the globe with 50+ sites and each site having 40-50 virtual DCs.• Maintained strict security compliance of AD domains adhering to strict patching policies.• Troubleshoot and resolve high visibility escalated complex issues on AD and PKI.• On-call support with good cross team collaboration skills.• Automation with PowerShell for day to day activities. (like Monitoring AD replication, DC Promos, DC Decommission etc)• PowerShell code review using code repository in TFS.• TFS(Team Foundation Server) for source control along with “CodeFlow” to review and manage scripts.• Incident management, Problem Management and Change Management for all Pre-Production and Production changes.• SCM/Configuration Management, Source code Branching & Merging strategy implementation using TFS.• Hands-on creating Custom Team Foundation Server Reports using SSRS.• Worked on DSC (Desired State Configuration) project. • Conducted Workshops on all three levels of Powershell (Basic/Intermediate/Advanced) • Worked on projects like Windows Forest level Upgrades, • PKI, ADFS, HSM support.• Managed couple of Azure subscriptions related to the team with ADMIN privileges. Had hands on with creating Azure VMs, Azure Storage accounts, AKVs, etc.• Speaker on PowerShell / PKI in GFS TechFest Sessions in 2013, 2014 & 2015.

> Microsoft Premier Support Engineer> Tier-2 and Tier-3 Support for Active Directory 2003/2008/2012 on below technologies:> AD replication, AD Disaster Recovery, GPMC, DFS, FRS, Client Side Caching, Certificate Services, EFS, Windows Authentication, Winlogon, TS Licensing, User Profiles, AD Performance, ADMT, USMT, ADAM/ADLDS, DNS, DHCP, ADFS.> Completed SME in AD Replication, Group Policy and AD Disaster Recovery.> PowerShell for Windows Server Administration and troubleshooting.> Incident Management, Customer Engagement, Customer Support, Customer Satisfaction and Root Cause analysis> Oncall Support over the weekend.> Received STAR Performer Award.

> Remote Infrastructure Management to NORDICS. (Project IM-WINTEL)> ActiveDirectory / DNS - 2000/2003/2008 (L3 support)> Exchange-2003/2007 (L3 support)> Incident Management, Problem Management and Change Management> Citrix Metaframe 4.5 (L3 support) - Citrix certified.> SCCM 2007 (L2 support) - SCCM Certified.> WMI scripting & Automation / Started Powershelling.> Security compliance Patching / Monthly reports > ON-call / L3 -SPOC for AD/Exchange/Citrix. (SinglePointOfContact)> ITIL (V3) Certification from ISEB.> Training / KT sessions (Exchange 2003 /2007) / Citrix 4.5) to SOC (L1) with automation.> Interviews and Hiring. (AD /Exchange/Citrix/SCCM)

> Windows Server 2003 - Active Directory (AD user accounts/Groups, OUs, GPOs, RIS, RAS, DNS, DHCP, FSMO, AD Replication, DFS, FRS, AD Backup and Restore (L2 support on Incidents)> Cisco Routing & Switching (L2 support on Incidents)> Cisco PIX & ACS Firewall (L2 support on Incidents)> MPLS / QoS> Configure and support VLANs on Cisco Routers/Switches> Cisco - IOS backup and Restore> Subnetting & VLSM (Variable Length Subnet Masking)> Prepare SOP for troubleshooting and fix frequent issues.> KT / Training Delivery to stakeholders on (MCSE 2003 / CCNA / Cisco PIX FW )> 24X7 On-call - L2 support to Cisco technologies. (Routing and Switching)> Interviews and Hiring

> Central Prison Hyderabad (CPH) - State Institute of Correctional Administration (SICA), Malakpet Hyderabad.> Desktop and Network support. Troubleshoot Printer issues, Anti-Virus (Symantec / Kaspersky updates, OS updates, Remote Installation Service (RIS)> Cabling and Network setup (LAN and WAN Setup / Switches and Routers)> Configure, troubleshoot and support Windows Server 2000 / 2003 > AD user Accounts, Group Policies, File shares, Database Backups and Restore.> Set up video conferencing facilities in collaboration with Siemens. > Foxpro application support. Database analysis and prepare Daily/Monthly reports.> Support Prison inmates Admission and Release management applications.> Monthly payroll and IT (Income Tax) Application support for the employees.> KT / Training delivery to combined AP State Government employees. (Computer Hardware & Networking / MSOffice 2003 / OS Installations / H/W S/W Drivers / Antivirus / Payroll applications )