Thomas Renshaw Email and Phone Number
bethesda, maryland, united states
Thomas Renshaw's Location
Denver Metropolitan Area, United States
Thomas Renshaw's Contact Details
Thomas Renshaw work email
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- Valid
Thomas Renshaw personal email
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Thomas Renshaw phone numbers
About Thomas Renshaw
Experienced Director Of Rooms with a demonstrated history of working in the hospitality industry. Skilled in Rooms Operations, Hotel Operations, Food & Beverage and Hospitality Management. Strong operations professional driven to learn, succeed and grow.
Thomas Renshaw's Current Company Details
Marriott International
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Director Of Rooms Operations At Marriott International
bethesda, maryland, united states
- Website:
- marriott.com
- Employees:
- 179195
Thomas Renshaw Work Experience Details
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Director Of Rooms OperationsMarriott International Apr 2022 - PresentWestin Denver Downtown
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Director Of ServicesMarriott International Jun 2021 - Apr 2022Westin Denver Downtown
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Director Of Front OfficeMarriott International Aug 2019 - Oct 2021Greater Denver Area
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Dual Front Office ManagerLe Méridien/Ac Hotel Denver Downtown Jul 2018 - Aug 2019Denver, Colorado
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Director Of Front OfficeSheraton Kauai Jun 2016 - Jul 2018Initially, I was on task-force at this property from April 2016. I then applied for and received the open position of Director of Front Office. I am responsible for the smooth running of the front office operations including front desk, rapid response, bell and valet teams at a property that runs a year round occupancy of over 90%. During my time at this property we have planned for and begun a renovation of our 390 rooms. Since taking this position I have concentrated on increasing out guest service scores, focusing on keeping our labor in line and driving revenue through a very successful up-sell program, as well as preparing our associates for the start of the renovation. This included classes for all associates on emotional intelligence and problem resolution. Currently our Guest service scores are the top in the region for Sheratons by 8pts with 67.3% of surveys returned rated at 9 or 10 out of 10 for check in experience. Whilst in this position I have also worked as task-force at the St Regis Princeville Resort.
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Front Office ManagerThe Westin Riverfront Resort & Spa Jun 2015 - May 2016In this position I acted as the department head for the Front Office at the property. This includes over 70 associates, managers and supervisors. Responsible for the smooth running and continued improvement of operations within the front office. This includes training of new associates, collaborating with all other departments to work towards a common goal and creating and putting into practice plans to improve guest service scores and loyalty scores whilst improving associate satisfaction. Active in creating and managing budgets for the front office, garage and Westin Family kids club and managing within those budgets. Acted on behalf of HOA and master association for the Westin Riverfront Resort and Spa as well as the Starwood Vacation Ownership Association for the Westin Riverfront Mountain Villas. Property combined (Resort and Villas) has a total of 366 rooms and suites of varying sizes. -
Guest Service ManagerThe Westin Riverfront Resort & Spa Jun 2014 - Jun 2015Toward the beginning of the Summer of 2014 I took charge of a new focus area within the Westin Riverfront. This was the Front Desk and Night Audit and all processes therein. Since taking this position it has been my aim to help the guest experience scores by tackling all issues that have arisen and identifying the root causes of these issues. I have done this whilst increasing the Front Desk Associates overall understanding and knowledge of other departments that they are required to work closely with. I strive to create better lines of communication and organization both within the Front Office and between the Front Office and other departments. Other responsibilities include being the property SPG Champion as well as acting as Manager on Duty on all shifts. In this position I was awarded Manager of the Quarter for the 1st Quarter of 2015.
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Guest Services ManagerThe Westin Riverfront Resort & Spa Nov 2012 - Jun 2014My direct focuses in this position were Ski Valet and Valet with over 30 direct reports. In my first month, I revamped the Ski Valet process with a main goal of ‘keeping it simple’. I saw a need to streamline the then transactional process into an interactional process, giving the associates more time to get to know their guests. In this position, I ensured that operations ran smoothly between departments with a view to providing a seamless experience for both guests and associates. The guest experience index score was an 8.97 towards the end of my time in this position. I also worked closely with the Director of Front Office and Controller to create and maintain budgets for my focus areas.
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Front Office SupervisorThe Westin Riverfront Resort & Spa May 2012 - Nov 2012In April of 2012, I received a promotion to Front Office Supervisor. In this Manager on Duty position, I supported the Guest Services Managers and all departments within the front office where needed. It was my responsibility to assist in training associates in each department of the Front Office while keeping a focus on upholding brand standards. I was awarded Associate of the Quarter: Brand Champion in the 2nd Quarter of 2012. The guest experience index score increased from 8.65 – 9.22 in this time period.
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Guest Service AgentThe Westin Riverfront Resort & Spa Nov 2011 - May 2012In 2011 I joined the Westin Riverfront Resort & Spa in the capacity of an Intern. The first part of my training put me in Service Express. I acted as a Service Express Agent and Runner. From there during the peak of winter I also moved to Ski Valet when they required assistance. Towards the end of the winter I moved to the Front Desk and applied my skills there. At the end of the 1st quarter of 2012 I was awarded Associate of the Quarter.
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Bartender/Server/Shift ManagerThe House Restaurant Apr 2011 - Nov 2011Manchester, United KingdomA 100-couvert fine dining experience located in south Manchester. The wine bar is a hub for some of the best jazz and blues artists in and around Manchester. I assisted with this restaurants expansion in 2011, where they doubled their space, whilst also assisting in the managing of the wine bar.
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Private InstructorOkemo Mountain Resort Dec 2010 - Apr 2011Ludlow, Vt -
Consultant/BartenderThe Brasserie Apr 2010 - Nov 2010Manchester, United KingdomThe Brasserie is a large restaurant bar and nightclub located in south Manchester. I assisted with the re-opening of this restaurant and bar.
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Ski InstructorOkemo Mountain Resort Dec 2009 - Apr 2010Ludlow, Vt
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Bartender/SecurityThe Local Jul 2008 - Oct 2008Wanaka, New Zealand
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Ski InstructorCardrona Alpine Resort Jun 2008 - Oct 2008Wanaka, New Zealand -
Ski InstructorOkemo Mountain Resort Dec 2007 - Apr 2008Ludlow, Vt
Thomas Renshaw Skills
Customer Service
Resorts
Hospitality Industry
Hotels
Hospitality Management
Hospitality
Food And Beverage
Front Office
Hotel Management
Guest Service Management
Thomas Renshaw Education Details
Frequently Asked Questions about Thomas Renshaw
What company does Thomas Renshaw work for?
Thomas Renshaw works for Marriott International
What is Thomas Renshaw's role at the current company?
Thomas Renshaw's current role is Director Of Rooms Operations At Marriott International.
What is Thomas Renshaw's email address?
Thomas Renshaw's email address is tr****@****eek.com
What is Thomas Renshaw's direct phone number?
Thomas Renshaw's direct phone number is +191797*****
What schools did Thomas Renshaw attend?
Thomas Renshaw attended The University Of Hull.
What skills is Thomas Renshaw known for?
Thomas Renshaw has skills like Customer Service, Resorts, Hospitality Industry, Hotels, Hospitality Management, Hospitality, Food And Beverage, Front Office, Hotel Management, Guest Service Management.
Who are Thomas Renshaw's colleagues?
Thomas Renshaw's colleagues are Sweata Chettri, Dina Mostafa Naeem, Vincenzo Lebano, Joey Garcia, D.e. Mcmullen, Anukriti Srivastava, Jessie Lai.
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Thomas Renshaw
Albertville, Al1pilgrims.com2 +125667XXXXX
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Thomas Renshaw
Healthcare Strategist And Entrepreneur - Passionate About Data Driven Outcomes, Thoughtful Ai Integration Into Healthcare, And Better Patient Experiences.The Colony, Tx4therenshaws.com, esinetwork.com, acentrusrx.com, acentrusrx.com -
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