Tammie Presser work email
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CAREER SUMMARY:Mission-minded, dynamic and tech-savvy executive leader with over 20 years of experience in customer success, professional services, account management and sales operations, focused on enterprise-level SaaS, big data, social media, programmatic video and online digital publishing (display, video, mobile) since 2000. • Big picture strategic and tactical leader with an eye for detail. • Highly analytical and metrics-driven, with the ability to adapt and lead through multiple growth phases and cross-functional transformation. • Proven track record of success as a leader in both start-up and large company environments, with experience scaling and building customer success organizations from 4 to 25+ people. • Extensive experience hiring, recruiting, retaining, managing, and mentoring a team of highly skilled, metrics-oriented team members (account managers, support, training, implementation & enablement). • Acquisition “veteran” with eight (8) company acquisitions under my belt.EXPERTISE:Executive Leadership ♦ Operations Management ♦ Go to Market Pricing & Strategy ♦ Customer Success ♦ Employee Engagement ♦ Digital Transformation ♦ Strategic Planning & Execution ♦ Social Media Support ♦ Customer Relationship Management (CRM) ♦ Learning & Development/Training ♦ Quality, Performance & KPIs ♦ Customer Experience ♦ Customer Support ♦ Contract Negotiation ♦ Renewals ♦ Upsell ♦ Cross sell ♦ Starts Ups ♦ Stakeholder Buy-in ♦ Post-acquisition Integration ♦ Change Management ♦ Global Team Management ♦ Customer Health ♦ Customer Segmentation & Cohort ♦ Success Playbooks
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Vice President, Customer SuccessGrokker Oct 2020 - PresentSan Jose, Ca, UsGrokker is the market leader in providing large organizations with a digital wellbeing platform featuring a large and broad library of on-demand wellbeing videos combined with social features designed to engage and connect employees wherever they are in their wellness journey, across all 5 dimensions of wellbeing: fitness, nutrition, sleep, mental health, and financial wellbeing. -
Customer Success; Independent ConsultantSelf Employed Feb 2020 - Oct 2020Satellite Beach, Florida, Us -
Vice President, Customer SuccessChorus.Ai Jul 2019 - Jan 2020San Francisco, California, Us** Left company to pursue my dream of living abroad in Mexico City **• Key member of the executive team, reporting directly to the CEO; highly involved in quarterly Board mtgs.• Served as a hands-on mentor / coach / manager to a growing Customer Success team (grew the team from 3 to 8 within 3 months, in addition to absorbing the Customer Support team in my first month on the job). • Built relationships with senior level stakeholders from marquee customer accounts including Zoom Video, DiscoverOrg, MongoDB, Lucid, TripActions and Bill.com.• Vetted, selected, and implemented robust technology stack for the Customer Success team, including ChurnZero, MixMax, InsightSquared and Zendesk. -
Vice President, Client SuccessHousecanary Jan 2018 - Jul 2019San Francisco, California, Us• Built the Customer Success model for HouseCanary; developed playbooks for customer handoff, onboarding, training, reporting scorecards, client check-ins, and general high & low-touch support.• Managed a department of 6 (Success & Support) Directors & Managers, owning over 150 enterprise-level accounts (B2B), and 250 SMB accounts.• Quickly earned the right to elevate customer needs cross-departmentally, developing product feedback loops, product marketing initiatives, and topline summary reports to the CEO & Board. -
Vice President, Customer SuccessZignal Labs Feb 2015 - Oct 2017San Francisco, California, Us• Directly managed a team of 10 (CS Managers and Representatives, Customer Support & Implementation), owning over 100 enterprise-level accounts, and managing over $14 Million in annual renewal business.• Consistently met and exceeded quarterly departmental targets focused on customer account retention, net revenue retention, Net Promoter Score (NPS), and customer reference-ability. • Created a comprehensive customer success strategy – marrying technology, data, people, and processes – to ensure customer adoption, annual subscription renewal and to uncover expansion dollar opportunities.• Evaluated, vetted, and led implementation of CRM productivity tools including Totango, SmartSheets, MixPanel and Freshdesk.• Overhauled the entire customer success function, implementing a customer first, proactive approach to subscription based, SaaS customer retention. o Pioneered a subscription-based book of business and renewal forecast modeling, and partnered with Finance & Sales Operations teams to overhaul SalesForce to align account ownership. -
Senior Director, Customer SuccessLithium Technologies Feb 2014 - Feb 2015Austin, Texas, UsLithium Technologies was acquired by Vista Partners in July, 2017.Originally hired by Klout, but in March 2014, Klout was acquired by Lithium Technologies for $200 Million• Directly managed an international team of 14 (Directors, Managers and Representatives), owning more than 300 enterprise-level accounts, and managing over $50 Million in annual renewal business.• Formalized account tier structure and developed strategic value playbook.• Led system development and implementation of Gainsight platform, resulting in increased customer adoption, training and development of best practices.• Drove cross functional collaboration representing Sales, Sales Operations, Professional Services, Marketing, Product, Engineering and Finance departments. -
Director, Strategic AccountsAol Jul 2013 - Jan 2014New York, Ny, UsOriginally hired by Adap.tv in July, 2013, but was acquired by AOL for $405 Million in August 2013• Oversaw revenue growth, establishing standardized service levels, informing national best practices, and establishing deep customer relationships with Adap.tv’s largest strategic accounts. o Managed $40MM in gross annual revenue for Microsoft client. o Managed a team of 5 responsible for driving and delivering all programmatic video advertising. -
Adobe Social, Sr. Manager & Implementation ConsultantAdobe Jan 2012 - Jun 2013San Jose, Ca, Us -
Vice President, Account ManagementAdobe/ Efficient Frontier/ Context Optional Dec 2009 - Jan 2012Originally hired by Context Optional.Efficient Frontier acquired Context Optional For $50 Million in May 2011.Adobe Systems acquired Efficient Frontier/Context Optional For $400 Million in January 2012.As VP of Account Management, Context Optional:• Hired, trained and managed a team of twenty (20) strategic & subscription-based account managers & project managers. o Oversaw account management function for two (2) business units: Adobe Social & Context Optional. • Established new business workflows and systems that touched sales, professional services, product marketing and finance. • Proposed and lead strategic initiatives to foster successful enterprise sales and implementation. • Worked closely with internal stakeholders (Sales, Product, Marketing and Engineering) to communicate customer needs and advocate for features/product improvements to gain customer loyalty.
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Director, Us Account ManagementBebo Nov 2007 - Nov 2009San Francisco, Ca, UsAOL Acquired Bebo For $850 Million in March 2008.• Hired, trained and managed a team of three (3) sales account managers to oversee integrated marketing development & production schedules, internal planning meetings and online campaign delivery. o Led account management function for two (2) business units: Platform A & Bebo. • Established integrated marketing development & production schedules, and drove all internal planning meetings and processes to ensure campaign success. • Managed the execution and launch of promotional programs as they pertain to engagement marketing initiatives; developed and maintained production schedules and assets and managed approval processes for both internal and external stakeholders.• Tracked, analyzed and communicated key quantitative metrics and business trends as they related to partner success on the publisher site. -
Director, Digital Pricing, Inventory & DeliveryViacom Jan 2005 - Oct 2007New York, Ny, UsOriginally hired by Atom Entertainment in January 2005; acquired by MTV Networks/Viacom for $200 Million in August, 2006. • Managed a team of four (4) campaign managers to help monitor campaign delivery and sponsorship. o Oversaw campaign delivery function across 4 business units and 12 MTVN publisher sites. Managed a team of four campaign managers to help monitor campaign delivery and Sponsorship expectations for over 12 publisher sites. • Developed management processes and tools to be used across the MTV Networks.• Developed, evaluated and approved deals (deal metrics, creative formats, impression volumes and pricing) to maximize the gross profit generated by MTV Networks online inventory; budget forecasting and revenue/pipeline monitoring; Established pricing of ad products and sponsorship packages.
Tammie Presser Skills
Tammie Presser Education Details
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Stanford UniversityInternational Relations And Affairs
Frequently Asked Questions about Tammie Presser
What company does Tammie Presser work for?
Tammie Presser works for Grokker
What is Tammie Presser's role at the current company?
Tammie Presser's current role is Vice President of Customer Success at Grokker.
What is Tammie Presser's email address?
Tammie Presser's email address is tp****@****ail.com
What is Tammie Presser's direct phone number?
Tammie Presser's direct phone number is +141568*****
What schools did Tammie Presser attend?
Tammie Presser attended Stanford University.
What are some of Tammie Presser's interests?
Tammie Presser has interest in Reading And Writing, Speaking, Bilingual In Spanish.
What skills is Tammie Presser known for?
Tammie Presser has skills like Online Advertising, Integrated Marketing, Social Media, Strategy, Marketing Strategy, Account Management, Start Ups, Digital Media, Strategic Partnerships, Digital Marketing, Social Media Marketing, Project Management.
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