Tammie Presser Email & Phone Number

San Jose, CA, US

Grokker is the market leader in providing large organizations with a digital wellbeing platform featuring a large and broad library of on-demand wellbeing videos combined with social features designed to engage and connect employees wherever they are in their wellness journey, across all 5 dimensions of wellbeing: fitness, nutrition, sleep, mental health.

Satellite Beach, Florida, US

San Francisco, California, US

• Left company to pursue my dream of living abroad in Mexico City **
• Key member of the executive team, reporting directly to the CEO; highly involved in quarterly Board mtgs.
• Served as a hands-on mentor / coach / manager to a growing Customer Success team (grew the team from 3 to 8 within 3 months, in addition to absorbing the Customer Support team in my first month on the job).
• Built relationships with senior level stakeholders from marquee customer accounts including Zoom Video, DiscoverOrg, MongoDB, Lucid, TripActions and Bill.com.
• Vetted, selected, and implemented robust technology stack for the Customer Success team, including ChurnZero, MixMax, InsightSquared and Zendesk.

San Francisco, California, US

• Built the Customer Success model for HouseCanary; developed playbooks for customer handoff, onboarding, training, reporting scorecards, client check-ins, and general high & low-touch support.
• Managed a department of 6 (Success & Support) Directors & Managers, owning over 150 enterprise-level accounts (B2B), and 250 SMB accounts.
• Quickly earned the right to elevate customer needs cross-departmentally, developing product feedback loops, product marketing initiatives, and topline summary reports to the CEO & Board.

San Francisco, California, US

• Directly managed a team of 10 (CS Managers and Representatives, Customer Support & Implementation), owning over 100 enterprise-level accounts, and managing over $14 Million in annual renewal business.
• Consistently met and exceeded quarterly departmental targets focused on customer account retention, net revenue retention, Net Promoter Score (NPS), and customer reference-ability.
• Created a comprehensive customer success strategy – marrying technology, data, people, and processes – to ensure customer adoption, annual subscription renewal and to uncover expansion dollar opportunities.
• Evaluated, vetted, and led implementation of CRM productivity tools including Totango, SmartSheets, MixPanel and Freshdesk.
• Overhauled the entire customer success function, implementing a customer first, proactive approach to subscription based, SaaS customer retention. o Pioneered a subscription-based book of business and renewal forecast.

Austin, Texas, US

• Lithium Technologies was acquired by Vista Partners in July, 2017.Originally hired by Klout, but in March 2014, Klout was acquired by Lithium Technologies for $200 Million
• Directly managed an international team of 14 (Directors, Managers and Representatives), owning more than 300 enterprise-level accounts, and managing over $50 Million in annual renewal business.
• Formalized account tier structure and developed strategic value playbook.
• Led system development and implementation of Gainsight platform, resulting in increased customer adoption, training and development of best practices.
• Drove cross functional collaboration representing Sales, Sales Operations, Professional Services, Marketing, Product, Engineering and Finance departments.

New York, NY, US

• Originally hired by Adap.tv in July, 2013, but was acquired by AOL for $405 Million in August 2013
• Oversaw revenue growth, establishing standardized service levels, informing national best practices, and establishing deep customer relationships with Adap.tv’s largest strategic accounts. o Managed $40MM in gross.

San Jose, CA, US

• Originally hired by Context Optional.Efficient Frontier acquired Context Optional For $50 Million in May 2011.Adobe Systems acquired Efficient Frontier/Context Optional For $400 Million in January 2012.As VP of Account.
• Hired, trained and managed a team of twenty (20) strategic & subscription-based account managers & project managers. o Oversaw account management function for two (2) business units: Adobe Social & Context Optional.
• Established new business workflows and systems that touched sales, professional services, product marketing and finance.
• Proposed and lead strategic initiatives to foster successful enterprise sales and implementation.
• Worked closely with internal stakeholders (Sales, Product, Marketing and Engineering) to communicate customer needs and advocate for features/product improvements to gain customer loyalty.

San Francisco, CA, US

• AOL Acquired Bebo For $850 Million in March 2008.
• Hired, trained and managed a team of three (3) sales account managers to oversee integrated marketing development & production schedules, internal planning meetings and online campaign delivery. o Led account.
• Established integrated marketing development & production schedules, and drove all internal planning meetings and processes to ensure campaign success.
• Managed the execution and launch of promotional programs as they pertain to engagement marketing initiatives; developed and maintained production schedules and assets and managed approval processes for both internal.
• Tracked, analyzed and communicated key quantitative metrics and business trends as they related to partner success on the publisher site.

New York, NY, US

• Originally hired by Atom Entertainment in January 2005; acquired by MTV Networks/Viacom for $200 Million in August, 2006.
• Managed a team of four (4) campaign managers to help monitor campaign delivery and sponsorship. o Oversaw campaign delivery function across 4 business units and 12 MTVN publisher sites. Managed a team of four campaign.
• Developed management processes and tools to be used across the MTV Networks.
• Developed, evaluated and approved deals (deal metrics, creative formats, impression volumes and pricing) to maximize the gross profit generated by MTV Networks online inventory; budget forecasting and revenue/pipeline.