Thomas P. Email & Phone Number

United Kingdom

• Upon joining a dynamic team with a rapidly evolving platform providing remote access to cloud-hosted virtual desktops, I assumed the responsibility of realigning the team's focus following a significant change in the.
• Reduced the average time to resolution (TTR) from 4 business days to same-day resolution.
• Improved user support satisfaction, reducing instances of reopened or unresolved queries to just 2% of overall ticket volume.
• Adopted automated remedial actions and suggestions using Lambda functions to monitor key machine health indicators and act where appropriate.In response to business frustration of turnaround times during acquisition or.
• Adopted a new strategy for building and deploying operating system images.
• Improved user and support staff facing documentation to ensure a higher success rate of users connecting first time.

London, United Kingdom

• As a Senior Automation Engineer at the Royal Bank of Canada, I focused on optimizing the end user experience by identifying and addressing technical and procedural inefficiencies through automation solutions. Key.
• Designing and refining business processes to streamline the delivery of virtual workspaces, reducing overall time to deployment.
• Implementing automated provisioning of Citrix virtual desktops at scale using PowerShell and PowerCLI, aligning with established business workflows that varied between business units.
• Establishing data-driven insights into workspace platform operations, including capacity forecasting and software deployment tracking using SCCM.
• Developing automated dashboards for real-time visualization of platform metrics, facilitating informed decision-making for stakeholders.
• Enforcing compliance checks to safeguard the integrity of the virtual workspace environment.

London, United Kingdom

• As the primary Citrix development resource for the EMEA and Asia-Pacific regions, I spearheaded the design, implementation, and troubleshooting efforts for a comprehensive migration to Windows 10 and Server 2016 across.
• Successfully led the delivery of applications and desktops via Citrix XenApp (6.5 and 1912 LTSR) and XenDesktop (5.6 and 1912 LTSR) to over 80,000 staff globally, including overseeing a high-profile office relocation.
• Managed, evaluated, and scaled the Citrix platform to meet the increased demands of the business during the COVID-19 pandemic, enabling seamless transition to remote work for the Bank's workforce.
• Utilized scripting to proactively resolve and minimize recurring operational issues, optimizing team productivity and efficiency.
• Advocated for process improvements and championed change initiatives to address user and business needs effectively.
• Demonstrated adaptability in catering to the unique requirements of diverse business units, establishing myself as a reliable resource for global incident management and project teams.

London

• I thrived within the NHS's budget-constrained environment, leveraging existing resources to deliver innovative solutions at low-to-zero cost. I managed approximately 150 XenApp servers, ensuring optimal performance and.
• Virtualizing legacy software requiring DOS-based operating systems, enabling compatibility with modern infrastructure and facilitating the use of vital RNA scanners.
• Employing batch and PowerShell scripts to transition applications from Server 2003 to Server 2008R2, enabling multi-user support for previously single-user applications.
• Utilizing advanced troubleshooting techniques such as detailed Procmon traces analysis to resolve legacy application compatibility issues on modern operating systems.
• Implementing smart card single sign-on and thin client computing solutions to enhance user experience and reduce operational costs.
• Playing a pivotal role in the decommissioning of Server 2008R2, successfully migrating Provisioning Services (PVS) images to Server 2012, ensuring continuity and efficiency in hospital operations.

London

Trustmarque was a step change for me. Having always worked from a fixed office before, Trustmarque saw me travelling the length and breadth of the UK meeting clients from many different sectors and helping them achieve their goals.As a result, my daily responsibilities changed with the needs of the client and the phase of their project.In my role Citrix.

London

Working as part of a small, closely knit but geographically diverse team, Citrix was the platform used to delivery the majority do Discovery's desktop applications no matter where the employee was based. Supporting single users at home or at their hotels to large regional offices and everything in between, the platform delivered the kind of reliability and.

London, United Kingdom

- 1st and 2nd line support, both on site and remote based.- Resolving or escalating tickets in accordance with SLA's.

London, United Kingdom

Orpington, Kent