Timothy Pruitt Email & Phone Number

San Antonio, Texas Area

Convergys Corporation: A $2.9B publicly-traded global BPO company offering call center/CRM services and IT outsourcing. Convergys provides call handling for sales, marketing, customer support, bill processing services, provisioning software, payroll operations, staffing, and training. The company has 125,000 employees in 150 contact centers worldwide. Role: Business Analyst/Performance Analytics – Mar/2014 to PresentReport to Associate Director of Analytics. Promoted to apply statistical modeling analysis of contact center performance and C-Sat data. Examine performance trends and assist senior management in developing operational improvement initiatives across 9 domestic and international sites for Convergys’ 2nd-largest client. Leverage data and expertise in operations and client services to identify root causes impacting C-Sat scores. For more information or to request a full resume copy, please contact Tim directly:E-mail: timothypruitt1977@gmail.com

Worldwide

Convergys Corporation: A $2.9B publicly-traded global BPO company offering call center/CRM services and IT outsourcing. Convergys provides call handling for sales, marketing, customer support, bill processing services, provisioning software, payroll operations, staffing, and training. The company has 125,000 employees in 150 contact centers worldwide. Senior Client Service Manager – Dec/2011 to Mar/2014Reported to Director of Account Management. Managed all strategic and tactical aspects of client relationship for Convergys’ 2nd-largest client across 4 domestic sites, 2 offshore sites, 4 LOBs, and over 4 Digit FTE Count. Primary liaison between business development and service delivery teams, driving operational excellence/account penetration. Overachieved forecast, delivering 34% gross profit. Services included, Multi- Lingual Consumer Inbound Billing and Technical Support, B2B Help Desk Support, Inbound and Outbound Sales, back office and order fulfillment. Contact Tim directly:E-mail: timothypruitt1977@gmail.com

Laredo, Texas Area

Convergys Corporation: A $2.9B publicly-traded global BPO company offering call center/CRM services and IT outsourcing. Convergys provides call handling for sales, marketing, customer support, bill processing services, provisioning software, payroll operations, staffing, and training. The company has 125,000 employees in 150 contact centers worldwide. Team Leader – May/2010 to Dec/2011Reported to Site Director. Promoted to a combination operations and client services leadership role, managing 40 customer service representatives and 20 SMEs (escalation supervisors and tier-2 ticket auditors), delivering customer support, sales, tech support, chat, and customer escalations for dedicated Account, Converges 2nd Largest Logo. For more information or to request a full resume copy, please contact Tim directly:E-mail: timothypruitt1977@gmail.comPhone: (956) 413-3123

Laredo, Texas Area

Convergys Corporation: A $2.9B publicly-traded global BPO company offering call center/CRM services and IT outsourcing. Convergys provides call handling for sales, marketing, customer support, bill processing services, provisioning software, payroll operations, staffing, and training. The company has 125,000 employees in 150 contact centers worldwide. Customer Account Executive – Mar/2009 to Apr/2010Reported to Team Leader. Served as call center agent, responsible for assisting customers with billing, cellular questions, cable issues, and technical support issues. For more information or to request a full resume copy, please contact Tim directly:E-mail: timothypruitt1977@gmail.com

Global

AUTOZONE, INC. Inbound Warehouse Supervisor Jul/2008 – Feb/2009WASTE MANAGEMENT Commercial Account Manager Mar/2008 – Jul/2008WASTE MANAGEMENT Recruiter Jun/2007 - Mar/2008WASTE MANAGEMENT Safety Manager Apr/2006 – May/2007JHT HOLDINGS, INC. Transportation Safety Manager Mar/2004 – Mar/2006JHT HOLDINGS, INC. Driver Trainer Feb/2003 – Mar/2004VARIOUS EMPLOYERS Professional CDL/Commercial Driver Aug/2000 – Feb/2003

Frankfurt Area, Germany - Fort Hood, Texas - Southwest Asia - Bosnia

Major Duties: Leads, serves, or assists as a member of scout crew, squad, section, or platoon in reconnaissance, security, and other combat operations.