Tim Thompson Email and Phone Number

At Harvest Dental Products, I led operational management at the Brea facility, enhancing efficiency and transitioning to medical device manufacturing. I ensured regulatory compliance by developing and implementing necessary processes and procedures. Additionally, I managed facilities operations to support improved efficiency and regulatory adherence.• Improved customer satisfaction and resolution efficiency by streamlining customer complaint and Corrective and Preventative Action (CAPA) procedures and providing Root Cause Counter Measure (RCCM) training for issue identification and resolution.• Increased order fulfillment levels to over 98% (up from less than 90%) by implementing strategic planning and warehouse improvements, reducing back orders.• Enhanced regulatory compliance and company reputation by developing and implementing procedures for the International Standards Organization (ISO) 13485 regulatory program.• Decreased operational inventory spend by over $100k annually through effective Low-Cost Region (LCR) sourcing strategies.

In this role, I managed operations and customer service at the $17M annual revenue Yorba Linda facility. I was responsible for aligning with Vita Zahnfabrik GmbH’s corporate offices in Germany to optimize efficiency and productivity. Furthermore, I enhanced client satisfaction and retention through innovative service strategies and cross-functional collaboration.• Achieved 60% reduction in operations staffing by optimizing processes and cross-training associates in order fulfillment activities.• Authored new procedures and introduced performance metrics for the customer service team, leading to an increase in order entry accuracy to over 99%, up from below 95%.• Spearheaded development and implementation of Canadian 3PL (third-party logistics) inventory storage and fulfillment system, resulting in annual transportation cost savings of $200k and ensuring the protection of corporate inventory.

In this position, I led customer service and field maintenance for the "Gentlewave" product line. I developed and implemented strategies to enhance service quality and efficiency. I coordinated with cross-functional teams to address feedback and improve product performance. Additionally, I trained and mentored staff to uphold service standards and monitored metrics to drive operational excellence.• Developed and employed customer care procedures for Key Opinion Leaders (KOLs) testing FDA-approved Gentlewave unit.• Sourced and executed "White Glove" delivery and on-site training service for KOLs participating in company beta reviews.

The best Dental Instrument maker!

Special ProjectsResponsibilities: IT project specialist role in support of global Oracle R12 implementation.Accomplishments: • Provided global project leadership in Oracle 11i to R12 ERP upgrade.• Trainer in distribution/inventory modules (Oracle ERP).• SOX Compliance Auditor – Oracle authorizations and module use compliance.

Director of Procurement - ConsultantResponsibilities: Corporate procurement and forecasting, contract negotiation and new supplier selection. ISO, FCPA and GMP compliance. Accomplishments• Negotiate payment terms with major suppliers (from COD and/or 30 days to 60 and/or 90 days).• Negotiate cost reductions with major suppliers – projected savings +$50K/annually.• Conceptualized, wrote and implemented supplier selection and approval process (ISO 13485).• Conceptualized, wrote and implemented new company credit return policy.• Introduce and lead 5S program.

Director of Operations/Customer ServiceResponsibilities: Directed 75-person staff (5 direct reports) with full P&L responsibility for $2.0 million budget. Accountable for EMEA dental consumables distribution across two European business units that generated $160 million revenue. Project leader for acquisitions and systems upgrades. Site leader for ISO, regulatory, revenue recognition and corporate compliance.Accomplishments: • Site leader for acquisition of Russian distributor with annual revenue exceeding $28 million• Lead 3 implementations of Oracle ERP for European divisions, on time and under budget• Lead France office consolidation to Amersfoort (NL) – savings exceeded $500K annually• Improved customer service on-time/complete metrics for orders/lines by 10% YOY• Reduced freight expenses by $50K annually through negotiation with service improvements• Improved department sick rate from 15% to <5% through education and department culture change• Responsible for facility ISO 13485, regulatory, revenue recognition and SOX compliance• Reorganized WH layout/processes with H/C savings $100K YOY with fulfillment accuracy >99.9%

Director of Distribution/LogisticsResponsibilities: Directed activities of domestic distribution center and supported 5 international sites (Netherlands, Japan, Australia, Mexico, and France) with approx. $300 million in revenue and a budget of $5 million. Managed 5 direct reports and indirect team of 75. Directed department policies/procedures for compliance with ISO 13485, GMP, FDA and revenue recognition. Project manager for integration of acquisitions into San Dimas site. Accomplishments: • Champion of WMS and warehouse automation resulting in $500K YOY cost reductions• Implemented reverse auction process for world-wide airfreight spend - $200K annual reduction• Negotiated new rates for Canadian shipment spend - $400K annual reduction• Implemented carrier review process for refund of non-compliant shipments - $50K annual reduction• Harmonized titles and salary grades for distribution department associates/Cross training flexibility• Improved order fulfillment accuracy from 97% to 99.5%• Instrumental in creating a strong department focus on Customer, Innovation, Teamwork and Quality• Project manager for integration of 2 large-scale acquisitions