Thu Dang Email & Phone Number

West Palm Beach, FL, US

San Francisco, California, US

• Leads analytical support for marketplace & enterprise client support programs that focus on making Upwork the leading talent solutions provider powered by the world's best talent pool
• Collaborates with stakeholders to define action-oriented metrics, determine quarterly targets, and monitor results for OKR reporting
• Performs program deep dives to identify business problems and opportunities for efficiency improvements
• Builds dashboards and reports utilizing PostgreSQL, Snowflake, Looker, LookML, Rundeck

Chanhassen, MN, US

Leads indoor cycling and small group training classes

Irvine, California, US

• Taught indoor cycling classes with up to 45 participants
• Created marketing materials and supported community outreach/philanthropy and membership growth initiatives

Addison, IL, US

• A Berkshire Hathaway Company
• Served as an internal business consultant to diverse teams across the organization (International, Customer Experience/Innovation, Sales, Marketing) to drive business decisions
• Supported the entire life-cycle of projects by evaluating, forecasting, and monitoring new program launches to quantify impact on salesforce and revenue growth
• Analyzed large datasets using SQL and R to understand sales performance and develop insights and strategies
• Managed company's digital marketing reporting and dashboards using Google Analytics suite to analyze the impact of e-commerce initiatives on revenue, traffic, and conversion rates

San Francisco, California, US

Led bootcamp and TRX classes for up to 15 participants

Chicago, Illinois, US

• Supported the development of annual strategy workplan and financial forecasting
• Led analysis and development of quarterly insights report on consumer credit trends
• Developed go-to-market strategy of fraud products for large banks
• Coordinated and led business review meetings
• Trained and assisted in the supervision of summer intern

Chicago, Illinois, US

• Led pricing initiatives of credit decisioning products in the auto dealership space
• Evaluated product bundling opportunities and served as primary client contact for testing and system implementation
• Responsible for billing and customer data extraction using SQL and other tools for benchmarking reports and market intelligence
• Conducted voice-of-customer interviews and assisted with focus groups to determine short and long term opportunities

Riverwoods, IL, US

• Conducted an internal consulting project to restructure the Consumer Insights department to be more agile and proactive to competitive insights
• Audited ROI of market research vendors to determine capabilities and manage utilization of multiple stakeholders
• Performed a deep dive analysis of key Fintech competitors and developed a responding strategy

Chicago, IL, US

• Now part of TBWA\WorldHealth
• Provided support to the account, creative, and production teams in the implementation of innovative strategies on the #1 prescribed drug in the U.S. account
• Maintained day-to-day communications with internal team, clients, and agency partners
• Assisted project management and finance departments with brand finances
• Reviewed strategies of brand competitors in the central nervous system drug category to strengthen market knowledge and the development of upcoming tactics
• Analyzed and developed POVs on market research findings in order to maximize impact of print and digital tactics on healthcare professionals

Master Of Science (M.S.), Integrated Marketing Communications

Bachelor Of Arts (B.A.), Economics, International Studies, Business Institutions Minor, Medill Imc Certificate

High School Diploma

Certificate In Financial Decision Making