• Completion of required reports for clients, representatives, and customer service teams.• Job Tracking Reports (WIP) run each day via Revenue Builder, WIP report or Job Tracking.• Forecasting Reports Run each week and action, provide updates to the team and replenish items when approvals have been obtained.• Other reports as per the customer's request individually and based on customer requirements including, Stock Status/Usage/Activity, Average reporting etc.• Monthly reports - Running the following reports and converting them into Excel before distributing them.• Rep Sales Reports (the 5 x reports per rep).• YTD Sales Results and Sales Results Monthly.• Slow Moving Stock Report.• Quarantine Stock Report.• Customer Analysis.• Accurate data entry for Sales Orders, Jobs and Invoicing purposes.• Closing off sales orders and jobs ensures up-to-date information is maintained in the system (ensuring DIFOT) and invoicing can occur promptly.

• Read source documents and enter data in specific data fields for subsequent entry.• Compiled, sorted and verified the accuracy of data before it is entered.• Compared data with source documents, or re-enter data in verification format to detect errors.• Stored completed documents in appropriate locations.• Identifies the data entry errors or reports them to supervisors. Maintains logs of activities and completed work. Select materials needed to complete work assignments.• Assisted co-workers as assigned by the supervisor or department head.• Worked on Customer’s Outstanding Invoice via check payment or credit card payment - Accounts Receivable.

• Data entry for the new Sales Support Database system (3 – 6 months).• Assist with data capture and maintenance for the Sales Support Database including researching, updating, and compiling corporate information such as project profiles, CVs and other standard materials for proposals and improvements for the database.• Work with Pursuit Teams/Leaders with the coordination and development of creative, compelling and quality proposals and other tasks in response to Requests for Proposals (RFPs).• Review bid documents and using the requirements of the RFP document build a proposal template.• Coordination with the Pursuit Team and ownership of information essential for proposals, prequalification’s, panels and questionnaires.• Update, reformat and/or rebrands MS Word, and MS PowerPoint documents, proposals, statement of qualifications, capability statements etc.• Identify and edit existing materials and/or write copy to effectively communicate Arcadis services, capabilities and winning themes.• Support with Client Development needs across all sectors and countries including Marketing Research.• Contribute, participate and support continuous process improvement of the Manila Shared Services Team. • Responsible for coordinating the pursuit process from kick-off meetings through to production of client response template, editing, formatting, collating, proof reading and electronic delivery of proposals such as Expressions of Interest (EOIs) or Requests for Qualifications/Quotations (RFQs) and other proposal-related requests. • Understand the bid process and work collaboratively with the Pursuits Team to build bid plans and schedules. • Facilitation of bid meetings, approval meetings and chasing of identified actions, as required

• Supports the HRS in providing a comprehensive HR service to HR clients, managers and staff within the organization. Answering transactional queries as HR support. • Provide HR administrative Back office support including HR system on a day to day basis and contributing to the long term development of HR Service functions.• Administer and manage employee file systems (electronic and paper) and conduct regular audits to ensure data integrity and legal compliance.• Perform and facilitate relevant HRMS entry, data validation, performance ratings and term actions for managers and employees.• Keep employee personal records and information, retrieval and reporting.• Answer transactional queries from time to time (60 to 80%)

• Advises and guides the client regarding the use of a broad range of products, offerings, and services. • Follows a standard call flow and problem handing processes (scripted or not scripted), verifies entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. • Using the technical resources and tools, supports the client by answering questions and responding to client requirements. • Utilize the product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. • Guides the client, advising on potential resolutions and their implementation, and plays a key role in overall client satisfaction. • Also supports client via chat through Sametime Portal.

• Also known today as AIG Shared Services Inc. • Performed day-to-day insurance processing operations of the company.• Handled Data Entry of essential information in New Business applications of life and accident insurance of our American clients such as their names, address, plan applied, etc.• Assisted our American underwriters in issuing insurance both in life and accident plans.• Trained and assisted newly hired employees regarding the process of each work scope.• Handled email transactions to our American counterparts for easier processing of each transaction.