Tyler Quill Email & Phone Number

Jessup, Maryland, United States

• Provided Tier 3 advanced technical support and served as the primary escalation point of IT Infrastructure, for over 2,500 users worldwide, while achieving a high satisfaction rate.
• Managed and maintained the infrastructure incident, change, and service request queues, for all IT team members.
• Compiled frequent operational review updates to the Director of IT for Global Leadership presentations.
• Diagnosed and resolved intricate system and network issues, significantly reducing… Show more
• Diagnosed and resolved intricate system and network issues, significantly reducing incident response times by 50%.
• Served as the primary point of contact when collaborating with other departments, to understand their technical needs and provide tailored IT solutions.

Jessup, Maryland, United States

• Provided Tier 2 support for over 2,000 users worldwide in a Windows centric environment.
• Diagnosed and resolved hardware, software, and network issues, significantly reducing downtime.
• Led the deployment of new software and hardware, ensuring seamless integration and minimal disruption to business operations.
• Managed Active Directory, including user account creation, group policy updates, and permission configurations.
• Conducted training sessions for end-users on new… Show more
• Conducted training sessions for end-users on new technologies and software applications, improving overall productivity.

Fulton, MD

• Engineering and Provisioning
• Installed and rebuilt existing servers and configured hardware, peripherals, services, settings, directories and storage within system standards and project/operational requirements.
• Installed and configured systems utilized within our business infrastructure and maintained a strong and secure infrastructure.Operations and Support
• Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems… Show more Engineering and Provisioning
• Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs.
• Provided end-user support to all employees for applications such as MiCollab Client, Tracer Recordings, ServiceDesk Plus, AD Self-Service Plus, OS Ticket, Password Manager Pro, and VMWare.

Network administration on company servers through various data and voice fiber-optic feeds. Frequent operations in Active Directory via Remote Desktop Services to establish permissions, configure e-mail accounts, and grant access to the designated groups for the appropriate parties.Troubleshooting per request in a designated IT Help Desk ticketing system..

Data entry and review in Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint. Additional software used on a daily basis includes Compliance Ease, Lending Space, Stamps.com, UPS Campus Ship, and MRG Doc Center.Provide information technology support to employees within to allow for a smoother process in completion of a closed.