Tyler Quill Email & Phone Number

Jessup, Maryland, United States

•Provided Tier 3 advanced technical support and served as the primary escalation point of IT Infrastructure, for over 2,500 users worldwide, while achieving a high satisfaction rate.•Managed and maintained the infrastructure incident, change, and service request queues, for all IT team members.•Compiled frequent operational review updates to the Director of IT for Global Leadership presentations.•Diagnosed and resolved intricate system and network issues, significantly reducing… Show more •Provided Tier 3 advanced technical support and served as the primary escalation point of IT Infrastructure, for over 2,500 users worldwide, while achieving a high satisfaction rate.•Managed and maintained the infrastructure incident, change, and service request queues, for all IT team members.•Compiled frequent operational review updates to the Director of IT for Global Leadership presentations.•Diagnosed and resolved intricate system and network issues, significantly reducing incident response times by 50%.•Served as the primary point of contact when collaborating with other departments, to understand their technical needs and provide tailored IT solutions.•Performed ongoing performance tuning, hardware upgrades, and resource optimization as required. Configured CPU, memory, and disk partitions as required.•Built and managed users, groups, and computers in Active Directory and Office 365 Admin Center, maintaining secure access to systems and applications.•Enhanced the end-user experience to be as seamless as possible when migrating to new systems or feature sets, resulting in strong reliability and an improved reputation for the IT team.•Assisted in developing disaster recovery plans, ensuring data integrity and business continuity in case of emergencies. Then brought innovation to existing procedures with new ideas and solutions to evolve with technology.•Managed and took lead in migrations to new platforms and tools such as the ManageEngine suite of products, Windows Autopilot, and Lansweeper.•Conducted system maintenance and updates, including patch management and security upgrades, to safeguard IT infrastructure.•Documented IT procedures and support processes, streamlining operations and enhancing team efficiency.•Performed regular system maintenance and upgrades, including patch management and firmware updates. Show less

Jessup, Maryland, United States

•Provided Tier 2 support for over 2,000 users worldwide in a Windows centric environment.•Diagnosed and resolved hardware, software, and network issues, significantly reducing downtime.•Led the deployment of new software and hardware, ensuring seamless integration and minimal disruption to business operations.•Managed Active Directory, including user account creation, group policy updates, and permission configurations.•Conducted training sessions for end-users on new… Show more •Provided Tier 2 support for over 2,000 users worldwide in a Windows centric environment.•Diagnosed and resolved hardware, software, and network issues, significantly reducing downtime.•Led the deployment of new software and hardware, ensuring seamless integration and minimal disruption to business operations.•Managed Active Directory, including user account creation, group policy updates, and permission configurations.•Conducted training sessions for end-users on new technologies and software applications, improving overall productivity.•Maintained detailed documentation of support processes, configurations, and procedures, enhancing knowledge transfer within the team.•Collaborated with vendors and external support teams to resolve complex issues and implement new solutions.•Performed regular system maintenance and upgrades, including patch management and firmware updates. Show less

Fulton, Md

Engineering and Provisioning•Installed and rebuilt existing servers and configured hardware, peripherals, services, settings, directories and storage within system standards and project/operational requirements.•Installed and configured systems utilized within our business infrastructure and maintained a strong and secure infrastructure.Operations and Support•Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems… Show more Engineering and Provisioning•Installed and rebuilt existing servers and configured hardware, peripherals, services, settings, directories and storage within system standards and project/operational requirements.•Installed and configured systems utilized within our business infrastructure and maintained a strong and secure infrastructure.Operations and Support•Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs such as backups.•Provided end-user support to all employees for applications such as MiCollab Client, Tracer Recordings, ServiceDesk Plus, AD Self-Service Plus, OS Ticket, Password Manager Pro, and VMWare.•Managed AV equipment and requested contents on monitors displayed throughout the office, such as report data and graphics, via AV consoles.System Maintenance•Applied OS patches and upgrades on a regular basis.•Performed ongoing performance tuning, hardware upgrades, and resource optimization as required. Configured CPU, memory, and disk partitions as required.•Managed and administered VMware within our current VDI environment.Telephony System Administration•Oversaw the current structure and continued growth of the installed Mitel phone system, to ensure a stable call center for over 400 Account Executives.•Set up marketing campaigns and multiple scheduled workflows.•Handled professional communications with vendors such as Mitel, Vertical Communications, and RingCentral.Project & Help Desk Management•Coordinated daily and weekly meetings with the IT Infrastructure team for prep and project management.•Ensured projects and help desk requests are updated and completed in a timely manner by assisting team members when a request required escalation.•Provided weekly and monthly project and help desk reports to the Assistant Vice President of IT. Show less

Network administration on company servers through various data and voice fiber-optic feeds. Frequent operations in Active Directory via Remote Desktop Services to establish permissions, configure e-mail accounts, and grant access to the designated groups for the appropriate parties.Troubleshooting per request in a designated IT Help Desk ticketing system. Introduce company technology sources to all new hires and teach them how to connect devices to the local network. Additional… Show more Network administration on company servers through various data and voice fiber-optic feeds. Frequent operations in Active Directory via Remote Desktop Services to establish permissions, configure e-mail accounts, and grant access to the designated groups for the appropriate parties.Troubleshooting per request in a designated IT Help Desk ticketing system. Introduce company technology sources to all new hires and teach them how to connect devices to the local network. Additional hardware setup and configuration pertaining to PCs, laptops, phones, fax, printers, tablets, and mobile devices within the company network. Show less

Data entry and review in Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint. Additional software used on a daily basis includes Compliance Ease, Lending Space, Stamps.com, UPS Campus Ship, and MRG Doc Center.Provide information technology support to employees within to allow for a smoother process in completion of a closed loan.Print, review, and package loan documents, appraisals, and applications to provide immediate mail delivery to the… Show more Data entry and review in Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint. Additional software used on a daily basis includes Compliance Ease, Lending Space, Stamps.com, UPS Campus Ship, and MRG Doc Center.Provide information technology support to employees within to allow for a smoother process in completion of a closed loan.Print, review, and package loan documents, appraisals, and applications to provide immediate mail delivery to the borrower.Abide by rules and regulations to ensure a safe and secure environment for the borrowers non-public personal information in the NewDay USA Compliance/Operations Department. Show less