If you are looking for the best wine tasting experience California has to offer, you go to Napa. If you want to find the most scenic 18-hole on a nice Spring day, you go to Carmel then head to Fisherman’s Wharf for an award winning clam chowder. If you are looking for an individual with the perfect blend of experience in eCommerce marketing, product management, and operations, you go to me, Thien Nguyen.Throughout my professional career, I have worked in all aspects of the e-commerce industry, from order fulfillment in the warehouse, content and copyright writing, product photography, LTL logistics, store and listings management, to finally customer service. This wide breadth of roles and responsibilities has given me a holistic experience and perspective that I bring to every project I join. E-commerce and its impact on retail in the coming decades is a subject I find fascinating and I am dedicated to increasing my depth of knowledge within the field in relation to my particular passion: project development.
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Ecommerce ManagerMedicloLos Angeles, Ca, Us
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Ecommerce And Operations AssociateCuckoo Electronics America, Inc. May 2021 - PresentCerritos, California, Us- Manage daily operations of online platforms (Amazon, Walmart, Macy’s, Crate & Barrel, Kohls, Shopify, etc) including order management, shipping, and product monitoring to generate > $200K monthly sales revenue.- In coordination with Sales and Marketing, upload and edit product listings on all e-commerce platforms to coincide with sales promotions and new product drops.- Gather and generate regular reports of sales data, SKU performance, and operational costs to inform quarterly sales, marketing, and operations strategies. - Serve as point of contact for customer support inquiries, analyzing customer reviews and feedback to inform Sales and Marketing of customer trends as well as potential price, quality, and service concerns for current SKUs. - Arrange logistics for LTL shipments both domestic and international, ensuring shipments have proper customs documentation, BOLs, and are in compliance with all Buyer shipping requirements. -
Product Marketing CoordinatorInfi-Touch Oct 2020 - May 2021-Research new channels, platforms, and outlets to advertise and promote products for a company that generates > $1,000,000 in annual revenue.-Write product descriptions, and other text used for marketing-Develop content for company website including articles, as well as internal and external links.-Shoot and retouch photos for marketing content and product catalog -
Ecommerce CoordinatorInfi-Touch Jan 2020 - Oct 2020-Responsible for maintaining company sales revenue of >$15,000 per month and assisted in customer allocation of >1,000 cases per month.-Manage customer service emails, inquiries, and issues, in accordance to company customer service standards-Track inventory, update listings, and add to current product catalog on a regular basis-Utilize SEO best-practices and Google Analytics to optimize brand name searchability and increase sales
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Sales Fulfillment AssociateInfi-Touch Oct 2018 - Jan 2020-Process orders from all Ecommerce channels (GoDaddy, Wordpress, Walmart, Amazon, Ebay)-Arranged logistics and managed product inventory for 20,000 sqft San Jose warehouse facility.-Work with warehouse team to get orders packed and shipped in a timely manner
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Behavioral InterventionistEasterseals Bay Area Aug 2015 - Jan 2020Walnut Creek, California, Us-Implemented Behavoiral Psychology based therapy to children and teens with autism within a clinic setting as well as within client homes for 3+ years. -As a team lead on multiple cases, coordinated team meetings to discuss and review individualized treatment plans for a diverse group of clients on a regular basis. -Facilitated on-boarding of new recruits through shadow sessions in the field.
Thien Nguyen Education Details
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San José State UniversityCriminal Justice/Safety Studies
Frequently Asked Questions about Thien Nguyen
What company does Thien Nguyen work for?
Thien Nguyen works for Mediclo
What is Thien Nguyen's role at the current company?
Thien Nguyen's current role is Ecommerce Manager.
What schools did Thien Nguyen attend?
Thien Nguyen attended San José State University.
Who are Thien Nguyen's colleagues?
Thien Nguyen's colleagues are Chloe Choi, Miriam Sánchez, David Shin, Candice Kang, Joy Mo, Vivian Cho, Austin Kim.
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