Thien Nguyen Email & Phone Number

Los Angeles, Ca, Us

Cerritos, California, Us

- Manage daily operations of online platforms (Amazon, Walmart, Macy’s, Crate & Barrel, Kohls, Shopify, etc) including order management, shipping, and product monitoring to generate > $200K monthly sales revenue.- In coordination with Sales and Marketing, upload and edit product listings on all e-commerce platforms to coincide with sales promotions and new product drops.- Gather and generate regular reports of sales data, SKU performance, and operational costs to inform quarterly sales, marketing, and operations strategies. - Serve as point of contact for customer support inquiries, analyzing customer reviews and feedback to inform Sales and Marketing of customer trends as well as potential price, quality, and service concerns for current SKUs. - Arrange logistics for LTL shipments both domestic and international, ensuring shipments have proper customs documentation, BOLs, and are in compliance with all Buyer shipping requirements.

-Research new channels, platforms, and outlets to advertise and promote products for a company that generates > $1,000,000 in annual revenue.-Write product descriptions, and other text used for marketing-Develop content for company website including articles, as well as internal and external links.-Shoot and retouch photos for marketing content and product catalog

-Responsible for maintaining company sales revenue of >$15,000 per month and assisted in customer allocation of >1,000 cases per month.-Manage customer service emails, inquiries, and issues, in accordance to company customer service standards-Track inventory, update listings, and add to current product catalog on a regular basis-Utilize SEO best-practices and Google Analytics to optimize brand name searchability and increase sales

-Process orders from all Ecommerce channels (GoDaddy, Wordpress, Walmart, Amazon, Ebay)-Arranged logistics and managed product inventory for 20,000 sqft San Jose warehouse facility.-Work with warehouse team to get orders packed and shipped in a timely manner

Walnut Creek, California, Us

-Implemented Behavoiral Psychology based therapy to children and teens with autism within a clinic setting as well as within client homes for 3+ years. -As a team lead on multiple cases, coordinated team meetings to discuss and review individualized treatment plans for a diverse group of clients on a regular basis. -Facilitated on-boarding of new recruits through shadow sessions in the field.