Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb Email and Phone Number
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A seasoned Project and Program Manager with over 10 years of experience leading cross-functional teams in the tech, healthcare, and finance sectors. I am passionate about driving digital transformation, improving operational efficiencies, and delivering high-impact results. Certified as a Project Management Professional (PMP), Scrum Master, and Product Owner, I have a proven track record of implementing Agile methodologies, managing large-scale projects, and driving business value through strategic planning and execution.My recent experience includes leading the Merchant Experience Program at Signet Jewelers, where I streamlined processes and improved onboarding times. I thrive in fast-paced environments, ensuring projects are delivered on time, within scope, and under budget while aligning with company goals. As a leader, I focus on collaboration, continuous improvement, and leveraging emerging technologies like AI and ML to optimize business processes. Let’s connect if you're looking for a results-driven leader who can transform challenges into opportunities.
The Bridge Builder Collective
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PresidentThe Bridge Builder Collective Sep 2023 - Present+ Founded and led The Bridge Builder Collective, a nonprofit organization focused on community development, mentorship, and scholarship programs.+ Developed and executed strategic plans that align the collective's initiatives with community needs, managing a $40K operating budget to support various outreach and educational programs.+ Spearheaded fundraising campaigns, grant applications, and partnership development, securing resources to expand the organization's impact.+ Directed community outreach efforts, coordinating large-scale events and fostering collaboration with local leaders, donors, and volunteers to drive engagement and support.+ Implemented policies and procedures to ensure sustainable operations, providing leadership and mentorship to a dedicated team of volunteers.
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Program Manager - Enterprise Data & AnalyticsSignet Jewelers May 2023 - Sep 2024Akron, Ohio, Us+ Spearheaded the Merchant Experience Program, leading cross-functional teams in IT, marketing, and product development to streamline onboarding processes and improve engagement.+ Drove process optimization through strategic initiatives, reducing project timelines and enhancing merchant satisfaction.+ Managed program budgets and resource allocation, ensuring on-time delivery within financial constraints.+ Developed executive reports and presented program updates to senior leadership, aligning project goals with business strategy.+ Led training and adoption programs for merchants, increasing engagement with new tools and technologies. -
Technical Project ManagerGigaom Feb 2022 - May 2023Santa Barbara, California, Us+ Directed benchmarking projects with budgets up to $1M, overseeing project scope, resource allocation, and financial management to deliver results on-time and within budget.+ Collaborated with stakeholders to develop comprehensive project plans, leading cross-functional teams to meet organizational objectives.+ Implemented cost-saving measures, optimizing resource allocation, and reducing project costs without compromising quality.+ Provided financial forecasts and regular updates to executive leadership, ensuring transparency and aligning projects with business goals. -
Project ManagerEpb Dec 2019 - Feb 2022Chattanooga, Tn, Us+ Led a high-priority mobile app project for a fiber and electric utility company, managing a $750K budget from initiation to completion.+ Drove process efficiencies by implementing Agile methodologies, reducing downtime and improving customer satisfaction.+ Collaborated closely with developers, designers, and stakeholders to ensure project alignment with business needs.+ Effectively managed project documentation, ensuring up-to-date tracking of schedules, budgets, and risks for informed decision-making. -
Project ManagerComcast Cable Sep 2014 - Dec 2019Philadelphia, Pa, Us+ Managed large-scale enterprise and SMB installations, leading teams to deliver high-quality solutions on time and within scope.+ Played a critical role in ensuring seamless execution of installations, generating $5M in sales during the duration of contracts.+ Maintained strong client relationships, translating business needs into technical solutions and ensuring successful project implementation.+ Conducted post-implementation reviews to enhance future project execution and customer satisfaction. -
Customer Service & Sales SupervisorT-Mobile Jan 2012 - Sep 2014Bellevue, Wa, Us+ Supervised a high-performing team of call center representatives, driving improvements in service delivery, productivity, and adherence to company policies.+ Monitored key call center metrics such as call volume, average handle time, and customer satisfaction, implementing strategies to optimize performance and exceed key performance indicators (KPIs).+ Conducted performance evaluations, coaching sessions, and training programs to upskill team members, resulting in increased productivity and enhanced customer satisfaction.+ Led the implementation of quality assurance programs, conducting call monitoring and feedback sessions to ensure consistent delivery of high-quality service.+ Fostered a positive and collaborative work environment, leading to improved employee morale and performance, and a reduction in staff turnover. -
Chemical Equipment Repairer, Radar RepairerArmy National Guard Sep 2004 - Sep 2013Arlington, Virginia, Us+ Supervised and led a team of radar and chemical equipment repairers, ensuring the operational readiness of critical systems through meticulous maintenance and repair procedures.+ Managed repair operations and resources, prioritizing tasks and schedules to optimize efficiency and reduce downtime in high-pressure environments.+ Conducted regular inspections, quality control checks, and performance analysis to maintain compliance with technical specifications and safety standards.+ Delivered technical training and mentoring to junior team members, enhancing overall unit performance and ensuring adherence to military protocols.+ Prepared and presented reports on equipment status, resource needs, and repair operations to high-ranking officers, facilitating informed decision-making. -
Assistant Program Manager - Yellow Ribbon ProgramVirginia Army National Guard Jul 2010 - Jan 2012+ Assisted in the establishment and execution of Standard Operating Procedures (SOPs) to streamline the Virginia Army National Guard's Yellow Ribbon Reintegration Program, improving operational efficiency and program delivery.+ Coordinated logistics for large-scale program events, including scheduling, venue selection, and participant registration, ensuring seamless execution of workshops, seminars, and informational sessions.+ Played a critical role in budget management and financial planning for events, ensuring effective use of resources while adhering to financial compliance guidelines.+ Collaborated closely with senior program managers to align program objectives with organizational goals, contributing valuable insights during strategic planning sessions.+ Developed and implemented communication strategies to disseminate program information to stakeholders and participants, increasing engagement and participation rates. -
Call Center Quality SupervisorVangent, Inc. Jan 2007 - Jul 2010Arlington, Va, Us+ Led quality audits on customer service interactions for a team of 65 representatives, ensuring compliance with company standards and exceptional customer service delivery.+ Developed and implemented quality assessment criteria and performance scorecards, focusing on accuracy, professionalism, and policy adherence.+ Collaborated with call center managers to address performance gaps, providing actionable feedback and coaching sessions that improved service metrics.+ Conducted root cause analysis on quality issues, working cross-functionally to identify systemic challenges and implement corrective measures for continuous improvement.+ Played a key role in identifying training needs, facilitating coaching, and improving overall team performance, leading to higher customer satisfaction scores.
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb Skills
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb Education Details
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Colorado Technical UniversityTechnology Management -
Colorado Technical UniversityInformation Technology
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Virginia State UniversityMilitary Science
Frequently Asked Questions about Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb
What company does Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb work for?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb works for The Bridge Builder Collective
What is Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb's role at the current company?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb's current role is Certified Senior Project & Program Manager | Agile, Scrum & Digital Transformation Expert | 10+ Years in Tech, Healthcare, and FinanceΩΨΦ 1911.
What is Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb's email address?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb's email address is tr****@****ast.com
What schools did Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb attend?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb attended Colorado Technical University, Colorado Technical University, Virginia State University.
What are some of Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb's interests?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.
What skills is Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb known for?
Travaar Armstrong, Mba, Pmp®, Csm®, Cspo®, Lssyb has skills like Project Management, Training, Customer Service, Management, Leadership, Information Technology, Internet Troubleshooting, Troubleshooting, Microsoft Office, Microsoft Word, Powerpoint, Sales.
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