Trace Gloersen Email & Phone Number

North Haven, Connecticut, United States

Network and Server Operations - Systems Administrator

Seymour, CT

• Small business providing 24-hour service, supporting 275 end-users PCs and 10 servers for clients.
• Conduct projects for clients on an as-needed basis, including custom building and installing servers and PCs; managing IT-related aspects of office moves; and handling network layouts and architecture.
• Provide level 1, 2, and 3 support for end users.
• Design and implement switch, router, and backup operations oftentimes using VPN and remote access.
• Troubleshoot hardware-related issues for servers or PCs for both residential and commercial clients.

Ansonia, CT

• Non-Profit transportation business with approximately 60 end-users PC and 15 servers across 2 offices.
• Provided network administration and support. User additions and subtractions.
• Provided support for desktop/server operating systems, VMware ESX, VMware View, SQL, VPN, terminal servers, ShoreTel VOIP, and client applications; supported end users.
• Created, tested, and implemented Windows server 2008 active directory and policy’s.
• Collaborate in the development of the disaster plan and various policies and procedures
• Oversee equipment installations maintenance upgrades, backups, cabling and generator.Accomplishments

• Healthcare business with approximately 150 end-users PC and 6 servers across 3 offices.
• Provided support for desktop/server operating systems, terminal server, Intertel PBX, and client applications including most major healthcare insurance billing systems; supported end users.
• Created, tested, and implemented Windows server 2000/2003 active directory and policies needed for new application installations, virus/spyware protection, and drive mapping.
• Designed and implemented Cisco switches and routers.
• Used Crystal Reports to generate company reports from Time-Tracks (insurance billing software), including new patient intakes, revenue, and patient census reports.
• Supervised one support specialist.

• Conducted file, application, and print server administration including Avaya PBX.
• Provided support for Microsoft Server operating system, Microsoft Windows, SQL Server, WMS, and ISIS (Oracle).
• Maintained an inventory of IT-related company assets to accommodate a 3-year refresh program.
• Provided 24/7 support as necessary.Accomplishments1. Served as Technical Project Manager for new office roll-outs:2. Handled all IT-related projects for a new office opening in Farmington, CT, ensuring all hardware.

• Provided support for Novell Server operating system, Microsoft Server operating system, Microsoft Windows, SQL Server, and Oracle.
• Worked on various projects including designing a silent installation and upgrade of virus protection and testing new hardware related to an office relocation.
• Promoted from Technical Specialist to LAN Administrator.

Technical

•MS Active Directory 2008 Fundamentals, New Horizons, Trumbull, CT, 5/2011 •MS Exchange 2010 Server, New Horizons, Trumbull, CT, 4/2011.

A+ Certification

Diploma, Electronics

Education record

Education record

•Novell 5.1 Administration, Track-On, Norwalk, CT, 10/2000

Certifiication, Esx/Esxi 4.1 View 4.5

•VMware vSphere 4.1, New Horizons, Trumbull, CT, 2/2011 •VMware VIEW 4.5, New Horizons, Trumbull, CT, 7/2011