Trace Jones

Trace Jones Email and Phone Number

Information Technology Support MDM Admin @ Milwaukee Institute of Art & Design
Milwaukee, WI, US
Trace Jones's Location
Milwaukee, Wisconsin, United States, United States
Trace Jones's Contact Details

Trace Jones personal email

n/a
About Trace Jones

Experienced Technical Support Advisor with a demonstrated history of working in the consumer electronics A/V industry. Skilled in IOS and OS X, Microsoft Word, Retail, Adobe Creative Suite, Pro Tools Final Cut X and Public Speaking. Strong information technology professional graduated from Milwaukee Tech.

Trace Jones's Current Company Details
Milwaukee Institute of Art & Design

Milwaukee Institute Of Art & Design

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Information Technology Support MDM Admin
Milwaukee, WI, US
Trace Jones Work Experience Details
  • Milwaukee Institute Of Art & Design
    Information Technology Support Mdm Admin
    Milwaukee Institute Of Art & Design
    Milwaukee, Wi, Us
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  • Milwaukee Institute Of Art & Design
    Information Technology Support Mdm Admin
    Milwaukee Institute Of Art & Design Jun 2022 - Present
    Milwaukee, Wi, Us
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  • Mac Easy Media
    Mac Speacailist
    Mac Easy Media Jul 2019 - Present
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  • Kaiser Permanente
    It Specialist
    Kaiser Permanente Jul 2018 - Jul 2019
    Oakland, California, Us
    Epic administratorWindows 10& 7 supportJira and Zoho ticketing SystemsAsset management HP HP Printer mantianaceEHR system install and teardownWindows deployment
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  • Airbnb
    It Support Specialist
    Airbnb Oct 2017 - Apr 2018
    San Francisco, Ca, Us
    Mac and Chromebook deployment ( Munki,Puppet,)• AV setup and troubleshooting (WebEx Meet Me)• Duo mobile 2FA ,Yubikey security configuration• Jira ticketing ,Slack,Confluence, Web Help Desk Asset management • LDAPadministration,ActiveDirectory(newhiresetup)• Assistance for G Suite, enterprise apps, Adobe Suite• Network troubleshooting VPN (Global protect)• Xerox and HP printer mantianace
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  • Apple
    Cpu/ Ios Apple Care Technical Support Advisor
    Apple Jul 2013 - Oct 2017
    Cupertino, California, Us
    Working for apple care CPU T1 advisor tech support 10.7-10.10 OSX. Also T1 IOS advisor tech support.
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  • Apple
    Mac Technician
    Apple Jun 2013 - Jul 2017
    Cupertino, California, Us
    Average 50-60 inbound customer service calls daily.• Support of iOS mobile devices, set up (Google, Exchange, email profiles and wireless connectivity. • Configure, troubleshoot, enterprise OS X and mobile devices OS X 10.6 - 10.13, IOS 6.0-11• Troubleshoot wifi and networks for OS X and iOS and windows.• Set up repairs for CPU and iOS devices along with in-store appointments.• Asset control, and tickets ( ilog, Jira, Confluence,Web Help Desk)• Provide screen sharing (BOMGAR) enterprise technical support with incident and problem management to end users on technology issues regarding computer operations and networks; to include software support and administration, installation, setups, error messages, system status, and downtime procedures.• Certified for Mac OS Migration and deployment.
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  • Apple
    Apple Sales
    Apple 2011 - 2013
    Cupertino, California, Us
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  • Mckesson
    Information Technology Specialist
    Mckesson Jun 2010 - Jul 2012
    Irving, Texas, Us
    Provide high level customer service to all assigned accounts. Identify and solve issues in a time sensitive manner.Analyze/resolve technical issues related to software, Dell/HP hardware and network monitoring issues. Set up and configure Blackberry Exchange email accounts and wireless connectivity.Support installation and configuration of desktop hardware and software, and network hardware in a help desk environment.Configure, troubleshoot, and maintain Avaya VOIP phone systems.Set up wifi network with Apple and PC.Set up backup systems with Airport for PC and Mac.Printer, scanner and fax troubleshooting.
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  • Apple
    Mac Expert
    Apple 2009 - 2010
    Cupertino, California, Us
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  • Zzounds.Com
    Senior Buyer
    Zzounds.Com Jul 1996 - Jul 1998
    Chicago, Illinois, Us
    View

Trace Jones Skills

Mac Computer Hardware Web Design Ilife Iphone Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Windows Research Outlook Teaching Photoshop Public Speaking Os X Troubleshooting Adobe Creative Suite Spanish Retail Graphic Design

Trace Jones Education Details

  • Milwaukee Tech
    Milwaukee Tech

Frequently Asked Questions about Trace Jones

What company does Trace Jones work for?

Trace Jones works for Milwaukee Institute Of Art & Design

What is Trace Jones's role at the current company?

Trace Jones's current role is Information Technology Support MDM Admin.

What is Trace Jones's email address?

Trace Jones's email address is tj****@****soc.com

What schools did Trace Jones attend?

Trace Jones attended Milwaukee Tech.

What are some of Trace Jones's interests?

Trace Jones has interest in Education.

What skills is Trace Jones known for?

Trace Jones has skills like Mac, Computer Hardware, Web Design, Ilife, Iphone, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows.

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