Tracee Dennis Email & Phone Number

Atlanta Hartsfield International Airport

Greater Atlanta Area

In charge of Merchandise Displays and overall appearance of the store.Implement changes throughout the store according to Brookstone's Seasonal CampaignsProvide exceptional Customer Service at all timesInventory ControlRecruitment of Fresh TalentPOS and Product TrainingMaintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.Number one in Sales for 4 months in a row for the Atlanta division amongst Assistant Managers Excellent Client Rapport building and Listening skills.

Provided Professional Makeovers & Skin Care Cosmetic Sales and Expert Skincare Consultations Provided exceptional Customer ServiceInventory control Stock rotation Monthly event planning to increase sales Recruiting Training.Greeted all guests and assisted them with requests and special services.Executed all daily opening and closing procedures.Advised guests on special events and product promotionsMeticulously entered client and service information when booking appointments.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.

Prepared and drafted all outgoing correspondence in a timely manner.Answered all incoming calls on a multi-line systemSorted all Excel databases received by various counties in Georgia for upcoming Delinquent Tax SalesCompiled, Printed and mailed letters to Delinquent Customers regarding taxes owed on Mobile Homes, Real Estate and Personal Property Conversed with various Tax Commissioners in the State regarding their delinquent accounts Scanned and maintained all files in Laserfiche Prepared previous and new files for research before Tax Sales proceedings Utilized Microsoft Excel, Word, Access, Outlook, and the Internet on a daily basis Software used for this position, TBS, Laserfiche, GSI, and Merlin (Skip Tracing)

Provided Customer Service for Victims of Hurricanes Rita, Wilma and KatrinaTracked payments on closed flood claimsConverted flood quotes into open claimsAnswered Incoming calls/Predictive DialerMaintained customers’ accountsInteracted with outside AdjustersProvided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Maintained up-to-date records at all times.

Regents Diploma

Bachelor'S Degree, Airframe Mechanics And Aircraft Maintenance Technology/Technician