Tracee Thompson, Mba Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

Implement business strategies related to the GM Card for cobrand credit card customers. Manage and prioritizing work for the GM & UP Cobrand Customer Management execution team.•Served as the Product Owner and managed and prioritized business intent for the Cobrand Customer Management POD•Managed GM Rewards, Statements and Customer Management creative communications processes to ensure well managed processes •Strategically managed cross functional relationships that achieved Cobrand Customer Management lane goals•Developed and implemented new intent overview document that is used as the basis for all intent owners to use when they enter the Agile delivery team•Developed and executed marketing intent based on business strategy and led work through creative and execution processes•Collaborated with GM partner and Sr. Leadership to successfully develop and execute on key business initiatives to increase customer engagement•Successfully coordinated and implemented the agile process for Cobrand Department so that the business could lean out its processes and get intent developed and executed effectively and efficiently

Richmond, Virginia Area

Developed and implemented marketing strategies related to onboarding and benefits for branded credit card customers. Partnered with teams across the value chain to improve both customer experience and net promoter score.•Delivered the results of launched products and communicated recommendations to senior management•Served as primary intent owner to cross functional teams supporting several different work streams in an Agile environment•Analyzed data to determine customer needs to drive new digital email features that delivered an optimal customer experience•Strategically managed cross functional relationships that achieved customer engagement lane goals•Made process improvements across multiple delivery teams that improved cycle time and reduced risk of errors•Developed and implemented new intent overview document that is used as the bases for all intent owners to use when they enter the Agile delivery team•Developed and executed marketing intent based on business strategy and led work through creative and execution process•Worked with cross-functional stakeholders to successfully develop and execute on initiatives •Partnered with business analysts and brand managers, creating recommendations for new ideas and strategies/testing options, as well as best practices for rollout efforts •Proactively identified opportunities that helped fill gaps in customer experience or solve business problems•Acted as a customer experience advocate that increased email open rates

Richmond, Virginia Area

Managed cross-functional project teams by creating over-arching project plans, which included implementing schedules, communication plans and escalation processes for the email team. •Managed and facilitated all aspects of project management and controls, including forecasting, scheduling, compliance, management, and status reporting in an Agile environment•Communicated and utilized a wide application of technical principles, theories, and concepts •Led a cross functional team that is geographically dispersed and of differing resources types •Effectively communicated across a broad program that developed email campaigns and event based messages•Managed multiple projects simultaneously in both Waterfall and Agile environments•Influenced and coordinated third parties and suppliers •Led a diverse group towards resolution when faced with ambiguous situations

Richmond, Virginia Area

Oversaw all aspects of the execution of internal and external client-driven operational lasering, fulfillment and mail shop services for multiple lines of business. Facilitated approval process for client mailings from ideation to execution through final intent delivery of direct mail pieces.

Richmond, Virginia Area

Guided creative positioning for marketing campaigns for financial advisors. Managed all aspects of the creative refinement process, from campaign kickoff to production handoff. Responsibilities included collaborating with the director of marketing and internal product departments on firm-wide projects to create and coordinate marketing and advertising materials and processes for the field.

Richmond, Virginia Area

Planned, organized and led all of the events for the Richmond Speed Dance Team.•Managed all promotional activities and event billing.•Coordinated product distribution.•Compiled contracts for all promotional activities.

Richmond, Virginia Area

•Supported the company’s Windows 2000\Citrix terminal services environment.•Provided mainframe security by resetting passwords and violations.•Assisted users with computer related problems and inquiries.•Provided in depth training to users using SalesLogix and Citrix.•Provided over the phone support and in depth training to users using Wonderware applications.

Richmond, Virginia Area

•Designed a series of inter-linking web pages for the Virginia Department of Health.•Created a database using Microsoft Access. Converted standard documents into Adobe PDF.•Communicated with upper management of various departments to ensure they are in compliance with state laws.Collected vital information for the Executive 51 order issued by Governor Gilmor

Bachelor Of Science, Marketing

Activities and Societies: Richmond Rhythm Dance Team, Richmond Speed Dance Team, VCU Ebony Quest Dance Team

Mba, Masters In Business Administration

Bachelor Of Science, Information Systems

Activities and Societies: Richmond Rhythm Dance Team, Richmond Speed Dance Team, VCU Ebony Quest Dance Team