• Supervise HRA colleagues and drive team performance for an efficient and courteous in-store experience. • Oversee the administration of Responsibility Based Performance processes by leveraging advanced HR systems.• Spearhead all day-to-day HR responsibilities such as staffing needs, performance reviews, disciplinary actions, onboarding/orientation, staff development, training procedures, recruitment, interviews, etc.• Offer Subject Matter Expertise on employment regulations, compensation policies, and personnel management procedures.• Strategize and execute in-person and virtual recruitment events.• Guide new hires through recruitment, orientation, and onboarding processes.• Orchestrate meetings with hiring managers to track walk-in and online traffic and metrics for events.• Process unemployment insurance claims via Equifax and managed all data keeping and imaging compliance.

• Liaised with the store management teams to coordinate scheduling and staffing support to Bloomingdale’s locations.• In charge of processing job requestions and producing a weekly distribution of associate schedules and metrics.• Conducted virtual and in person visits with the store management teams to address concerns and facilitate training using numerous HR technologies such as the Kronos scheduling system and the employee self-service portal.• Communicated HR availability and accommodation policies, the requisition process, schedule production, and duties to candidates enabling a solid understanding of job expectations. • Communicated and reviewed policies and procedures to employees to maintain compliance with local, state, and federal laws.

• Streamlined daily Human Resources operations such as onboarding, new hire orientation, and scheduling.• Facilitated business special requests with vendors, store, and operations managers.• Authored and distributed budget management, sales and support hours usage, sales floor coverage, and sales metrics reports.• Conceptualized and implemented standard HR program protocols and procedures for optimal efficiency.• Strengthened operational efficiencies and traceability by developing technologically – advanced organizational systems for maintaining confidential employee records and reports.

• Coordinated job fairs, seasonal hiring, interview scheduling, and applicant tracking via Taleo. • Prescreened all applicants and ordered background checks on potential hires. • Responsible for managing the cash office, daily safe balancing, mobile banks, and replenishment of register funds.• Generated newsletters and store metric, customer feedback, safety compliance, NPS scores, sales, credit, and revenue reports.• Responded to internal and external customer service requests and managed in store and phone complaints.