Project Manager and Senior Analyst with success initiating and managing projects. My special talent is engaging with cross-functional stakeholders and driving resolutions. In addition, I identify critical operations or business process gaps and develop/implement solutions to improve procedures and workflows across departments.SUCCESSESSTRATEGIC PARTNER SUPPORT MATRIX, VERIZON CONNECT: Documented systems and created guideline matrix of all systems matched to known issues for strategic partners including 911 centers, Audi, Mercedes-Benz, VW, Nissan, HUM, Ford, and Verizon Connected.SERVICE LEADERSHIP & IT TEAM COLLABORATION, VERIZON CONNECT: Initiated efforts to create customer focus across IT and Customer Service teams. Gained support of management, established relationships with IT counterparts, and recommended/ set up weekly meetings to prioritize outages. Reduced severe issue resolution times from avg of 5 days to 1 day.G SUITE MIGRATION SUPPORT ANALYST, VERIZON CONNECT: Volunteered as front line technical support analyst/resource to support year-long migration from MS Office to Google G Suite business platform. Attended webinar training sessions, recruited new Google Guides, and initiated information sharing sessions with teammates.SHAREPOINT PROJECT REPOSITORY, VERIZON WIRELESS: Independently took action to resolve confusion around increasingly large number of projects and issues. Studied YouTube videos, read online tutorials, consulted self-help reference books, and set up/launched SharePoint Issue Tracker, replacing cumbersome manual processes and reducing missed project deliverables by 100%.SPECIALTIESManagement & Stakeholder Engagement | Process Vision & Introduction | Documentation, Tracking & UpdatingProject & Subproject Management | Reviews, Reports & Presentations | Risk Management / ControlProject Meetings, Scopes & Objectives | Cross Departmental Coordination | Schedule & Quality Management
Listed skills include Leadership, Solution Selling, Presentation Skills, Team Building, and 35 others.