Tracee Galloni Email & Phone Number

Maine, United States

Hudson, Massachusetts, United States

Shirley, Ma

(~$150M global manufacturer of products used in apparel, footwear, and consumer goods)• Managed $6M+ revenue covering 2 territories; and led, trained, and motivated Inside Sales Associate with $1M+ revenue territory (United States and Canada).• Sold adhesive, seam sealing tape, and aesthetic films (used to make garments, pants, shirts) via phone and in-person visits to Sourcing, Product Development, and Design staff at apparel brands (Burton, LL Bean, Lands End, Canada Goose, Carhartt Obermeyer, Stio).• Created territory business plans and quarterly revenue goals, and handled lead management.• Led monthly business review of territories for pipeline revenue, current versus prior year sales, and sampling numbers, and presented plan-to-make-plan to senior management.• Serviced day-to-day needs of brand (pricing, product testing, sample requests, forecasting).

Shirley, Ma

• Led 20 people (3 teams: Sales, Sales Support, Customer Service) in U.S. and Europe:- Led team of 12 employees with one direct report (Operations Manager in United Kingdom), handling customer service, shipping, receiving, and production for European customers (~$5M office with 25% year-over-year growth). - Managed 2 Inside Sales Associates (United States and Germany), selling to combined $4M revenue territories.- Managed 6 Inside Sales Support Associates (United States and Europe), supporting day-to-day needs of Sales Managers, apparel brands, and customers.• Oversaw support for customers (order entry, order processing, order planning, inventory monitoring, shipment, quality issues, delivery issues), support for Sales Managers (upselling, sampling products, forecasting, prospecting, lead management), and support for brands (testing products, pricing products, product training) in United States and Europe.• Coached Sales and Support on sales techniques, sales process, pricing negotiations, customer and quality issues, and using Microsoft CRM (forecasting, pipeline, opportunities).• Developed and executed 5-year Market Strategy Plan with cross-functional team (Sales, Marketing, Operations, and Product Managers for Apparel Market). • Attended ~2 trade shows per year in United States and Germany, met with current and potential customers, presented new products, and explained new product usage concepts.• Participated in business improvement projects (e.g. one-year design and development of Customer Portal, which reduced Sales Support customer response time 25%), and weekly Market Execution Team meetings to drive business strategy. • Contributed to 2 sales meetings per year during new product launches.• Exceeded annual goal for 4 consecutive years, with average 10% year-over-year growth.

Shirley, Ma

• Led 27 people (2 teams: Sales Support and Customer Service) in U.S., Europe, and Asia:- Led team of 20 Customer Service and Sales Support Associates with one direct report (Customer Service Manager in Hong Kong), handling customer orders from Asia.- Managed 6 Inside Sales Support Associates (United States and Europe), supporting day-to-day needs of Sales Managers, apparel brands, and customers.• Oversaw support for customers (order entry, order processing, order planning, inventory monitoring, shipment, quality issues, delivery issues), support for Sales Managers (upselling, sampling products, forecasting, prospecting, lead management), and support for brands (testing products, pricing products, product training) in United States and Europe.• Motivated Associates to exceed revenue goals through training and celebrating wins.• Developed and implemented global brand strategy and activation plans.• Directed brand forecasting, growth (upselling), and retention (developing strong customer relationships, and providing service to brands) of Sportswear brands. • Collaborated with brands to add Bemis products into bill of materials as brands progressed through design (product usage), development (testing Bemis products on brand fabrics to confirm performance), and bulk production (understanding factory production).• Worked with Bemis Hong Kong team to ensure factory capabilities, and with brands to understand product projections and product manufacturing.• Attended ~2 trade shows per year to meet with current and potential customers.• Exceeded annual goal for 2 consecutive years, with average 10% year-over-year growth.

Shirley, Ma

• Managed team of 5 Inside Sales Support Associates responsible for supporting day-to-day needs of Sales Managers, customers, and brands in United States and Canada. • Coached support team on sales and negotiating techniques, and MS Dynamics CRM usage, allowing team to serve in sales role to upsell customers and increase sales.• Directed support for customers (order entry, order processing, order planning, inventory monitoring, shipment, quality issues, delivery issues), support for Sales Managers (upselling, sampling products, forecasting, prospecting, lead management), and support for brands (testing products, pricing products, product training) in United States and Canada.• Exceeded annual goal for 4 consecutive years, with average 10% year-over-year growth.

Shirley, Ma

• Managed $3M territory, selling to apparel brands (Burton, LL Bean, Land’s End, Carhartt).• Closed substantial new brand (Under Armour), significantly improving company revenue.• Procured information from customers for Product Development (PD) team regarding future product needs and wants, and worked with PD team to handle customer technical issues.• Exceeded annual revenue goal by 115%.

Shirley, Ma

• Managed day-to-day customer needs (order entry, order processing, order planning, inventory monitoring, shipment, quality issues, delivery issues) for Bemis markets in United States, Canada, and Asia. • Ensured accurate, timely processing of orders to meet delivery requirements, and efficient resolutions to issues, ensuring long-term customers and positive company experiences.• Collaborated cross-functionally with demand planning, forecasting, finance (credit checks), purchasing, quality, operations, logistics, and manufacturing. • Performed sales role: forecasted sales; generated reports to monitor customer order history; and called to increase orders via upselling, pursuing new leads, and reviving lost business.• Closed $1M order from single upsell call.• Attended trade shows, met with current and potential customers, and presented new products.• Served as Account Manager (Apparel Market) from 2000–2008, and as Account Manager (Apparel, Industrial, Automotive, Woodworking, and Composite Panel Markets) from 1996–2000.• Exceeded annual goal for 12 consecutive years, with average 10% year-over-year growth.

Associate Of Science (As), Business Administration

Education record

• Strategic Selling (Miller Heiman) • Sales Advantage (Dale Carnegie) • Value Selling Essentials (Dale Carnegie) • Value Stream Mapping.