Trace Mitchell Email & Phone Number

Richardson, Texas, United States

Richardson

• Manage team of Service Delivery Professionals responsible for project management and deployment of the Theatro retail application for large chains.• Development and execution of the Theatro Service Delivery Program to position team for company growth• Cross-functional leadership to ensure all deliverables for customer contractual commitments• Project manage large corporate wide SAAS deployments

Dallas/Fort Worth Area

• Represented real estate clients to buy, sell and invest in properties.• Consultative sales approach to deliver a superior service experience to all clients.• Extreme focus on market analysis to support and educate current and future clients. • Produced $4.5M sales volume in first year.

Plano, Tx

• Executed >$50M annual service contracts insuring service level agreements for top cell service providers.• Recognized for utilizing customer relationship skills to deliver a high level of customer satisfaction. • Managed special projects to improve internal processes resulting in increased company revenue and improved customer service experience.

• Developed HP Business Critical Solutions for customers within the healthcare, manufacturing, financial services and entertainment verticals.• Consulted with customer executives to assess business issues and solve complex datacenter problems including consolidation/virtualization, database and cloud solutions.• Enabled channel partner success through education, training and relational selling.

• Managed HP Integrity Server portfolio enabling success for HP direct and indirect sales force. • Presented HP technical solution advantage and company value proposition to customer executives.• Managed successful product launches including product readiness, sales presentations, marketing campaigns, collateral development, and product training.

Developed product structures, pricing, ordering and configuration guides for new product introductions.• Represented marketing on various teams establishing order fulfillment and manufacturing strategies for the introduction of new product lines.• Created and delivered product training for the worldwide configuration centers.• Developed and managed product manufacturing transition of legacy products to 3rd party vendor.• Presented product information at tradeshows and other events.

Supported sales force by developing complex computer solutions for customers and creating detailed configuration documentation for manufacturing.• Managed development team which produced an automated configuration tool to streamline production flow resulting in faster production and significant cost reduction for the business.• Assisted sales representatives with configuration and deal support for multi-million dollar sales.