Tracey Alexander Email and Phone Number

I applied for voluntary redundancy from Ofwat in order to take time out of employment to raise my two small children. I am also a committee member at Perton Village Nursery becoming Committee Secretary in September 2014. This includes attending quarterly meetings to discuss the running of the nursery, providing meeting papers and attending interviews. I also take part in extra meetings to discuss staffing, polices and other issues as required. I also volunteer at a weekly meeting of Brownies. This includes attending meetings and helping brownies to complete activities. In December 2014 I was appointed as a Parent Governor at Birches First School.

I started my employment at Ofwat as a Team Secretary and developed to the role of Performance Analyst. As a Team Secretary I provided administrative support to the team which included filing, typing, taking minutes, answering the phones and diary management. I was also asked by members of the team to assist on projects where they needed extra assistance. As a Performance Analyst my role included the following:Analysis of June ReturnsInterpret company data and commentaries in order to identify problems and raise queries with companies.Contribute to the team’s assessment of Reporters performance in delivering robust June Return audits including feedback of comments to Reporters.Levels of Service ReportAssist in production of accurate tables and graphs.Produce tables and graphs to feed into the Levels of Service Report.Maintain audit trails of data changes.Liaise with companies including validating data and providing draft text for information.Quality check tables and text.Compensation for CustomersAssist in the completion of the GSS consultation paper.Collate responses to the consultation and summarise answers to the proposals to feed into the conclusion document.Provide first draft of the conclusion document.General Provide assistance to the Senior Performance Analyst.Answer queries on levels of service.

My role at Windsor Life Assurance was initially as a Pension Review Administrator. This involved data collection for files in order for calculations to be performed, contacting companies in both written and verbal forms and dealing with customer queries. I then progressed to the position of Senior Pension Review Administrator. This involved having responsibility for two administrators, organising projects for completion by the team, training administrators as required, providing administrative support for team leader and to work as part of a team.

I started working at Stars on a Saturday to assist in stocking the shelves. This progressed to serving customers behind the till. I continued to work at Stars while I was at college and then University and fitted work in between lectures. On leaving University I was offered more responsibility as Assistance Manager which included opening and closing the store in the Manager's absence, dealing with customer queries, cashing up the till, auditing stock level and ordering stock as needed and supervising staff.