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Accomplished client services executive known for excellence in customer relationship management. Experienced strategist, skilled at client needs assessment, client support, and ensuring value-driven deliverables. A proven communicator, fostering relations with executive management, team members, vendors, and customers, consistently achieving profitability and quality goals. Motivating leader who develops, mentors, and empowers employees to excel.Key Strengths:Client RelationshipsCreative and persistent problem solverRetentionAccount ManagerProject managerSales SupportSales Enablement GrowthCollaborativeThrive in fast-paced environment
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Service ExecutiveBcdr Solutions Apr 2018 - PresentUs -
Patient Services ManagerReproductive Medicine Associates Of New Jersey Aug 2017 - Apr 2018Basking Ridge, Nj, Us-Hire, mentor, and develop patient service coordinators for ten offices-Maintain standard operations by creating, updating and implementing Patient Services policies and procedures-Build relationships with internal managers and physicians to share best practices and leverage knowledge to ensure success of the department and patient care-Manage office coverage and comply with all aspects of the company’s salary administration-Overall leadership to ensure direct reports understands and achieve individual and department performance goals-Provide feedback, coaching, recognition and appraisals to each direct report-Implement process improvements to streamline workflow and enhance patient experience-Created organizational structure within Patient Services Department-Deescalate difficult patient situations and complaints-Manage department budgets -
Universal Service ExecutiveAt&T Feb 2015 - Dec 2016Dallas, Tx, UsManaged customer perception for AT&T Signature Client, UPS, by owning the customer experience across all services. Developed and maintained strategic relationships and provided recommendations to achieve customer business goals. Retained a 2-year, $135 million annual contract after with UPS. Won contract over three cellular carrier competitors. Customer cited exceptional service and support previously delivered and cost savings. Managed migration of UPS 6,000 corporate user base by strategically collaborating across internal departments, sales, and UPS.Customer advocate, engaged on customer inquiries, resolved escalated issues and identified process improvements.Partnered with sales to promote AT&T products and services, meeting client satisfaction, sales, and revenue targets.Exercised project management and business analyst skills by analyzing reports and providing recommendations.Created and presented dashboard metrics and analysis reports to key customer contacts.Educated customer on use of eAdoption tools and delivered Customer Service Guide.Maintained client profiles in various systems. -
Mobility Service ManagerAt&T Nov 1999 - Feb 2015Dallas, Tx, UsMember of account team tasked with revenue growth and lifecycle deployment within enterprise account portfolio (UPS, Barnes & Noble, McGraw Hill). Established and maintained relationships with key decision makers across multiple lines of business to increase market share.Retained and protected $125 million annual revenue stream for customers who had the option to choose another carrier. Educated UPS on the benefits and highlights the advantages AT&T network offered with smart phones. Ensured a smooth conversion of over 3,500 devices in key business units with sensitive C-levels—and delivered a friction-less experience across each level.Partnered with account team in strategic sales meetings to ensure end-to-end support and account management.Presented current offers to cultivate future sales and increase revenue.Consistently assisted account team in exceeding revenue goals and national churn target.Exercised project management and business analyst skills by analyzing reports and providing recommendations.
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Assistant Account ManagerCitizen Watch Company Sep 1994 - Oct 1999New York, Ny, Us
Tracey Barnes Skills
Tracey Barnes Education Details
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Ramapo College Of New JerseyMarketing -
Syracuse University
Frequently Asked Questions about Tracey Barnes
What company does Tracey Barnes work for?
Tracey Barnes works for Bcdr Solutions
What is Tracey Barnes's role at the current company?
Tracey Barnes's current role is Client Services Executive.
What is Tracey Barnes's email address?
Tracey Barnes's email address is tr****@****att.com
What is Tracey Barnes's direct phone number?
Tracey Barnes's direct phone number is +120131*****
What schools did Tracey Barnes attend?
Tracey Barnes attended Ramapo College Of New Jersey, Syracuse University.
What skills is Tracey Barnes known for?
Tracey Barnes has skills like Account Management, Telecommunications, Sales, Wireless Technologies, Direct Sales, Customer Service, Sales Operations, Project Management, Solution Selling, Team Leadership, Management, Sales Management.
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