Tracey Blake Email & Phone Number

Houghton Regis, England, United Kingdom

Houghton Regis, England, United Kingdom

Dunstable, England, United Kingdom

• Ownership of my site’s yard Health & Safety (managing 3 yards LTN4/LTN9/LTN5 and an offsite parking site Arenson Way over a 7 day 24 hour operation)• Manage my team’s holiday and admin • Monitor escalations daily• Problem-solving • Working to KPIs • Working with the operational departments to focus on linehaul collections/delivery to meet customer promise and great customer experience• Managed third party contractors supply costs• Implementing and following… Show more • Ownership of my site’s yard Health & Safety (managing 3 yards LTN4/LTN9/LTN5 and an offsite parking site Arenson Way over a 7 day 24 hour operation)• Manage my team’s holiday and admin • Monitor escalations daily• Problem-solving • Working to KPIs • Working with the operational departments to focus on linehaul collections/delivery to meet customer promise and great customer experience• Managed third party contractors supply costs• Implementing and following standard work guidelines• Appointed proxy cover for regional operations managers for my cluster up to 5 sites/nodes • Team development and progression, PDP’s development, interview preparation, mock interviews, trained MGHD, conducting interviews• Various projects to improve processes, performance, team moral and safety• Communicate daily metrics and reports to general management FC and TOM • Support my team in daily management of the yard, leading meetings and assigning job duties • Deep dives to find root causes quickly to drive improvements within my site and general network • Monitor line haul profiles, raise cases for delayed line haul, connect with sortation stations/fulfilment centre’s/delivery stations regarding any issues with late linehaul• Managing 8 supervisors, 80+ permanent associates, 14+ contractors• Managing 700+ deliveries and collection weekly (peak 900+) at a unique site due to the yard’s limited capacity (second smallest yard in the UK vs volume) and gradient which impacts higher risk to safety incidents • Building great relationships with contractors/agencies and various stakeholders• Ensuring associates have the appropriate tools and access/training to perform their tasks and coordinate repair or replacements when required. Show less

Wfh

• Supporting interviews and debriefs• Supporting successful internal transfers• Connecting with hiring managers to fill open positions• Matching candidates to open roles in their preferred Geo preference

Hemel Hempstead, United Kingdom

• Ownership of my site’s Health & Safety• Ensuring associates have the appropriate tools to perform the job and coordinate repair or replacement when needed (Laptops, links, accesses, reports, Gloves, Safety knives, Avery scanners, devices and scanners)• Managing over 300+ temporary associates, 2 supervisors and 15 permanent associates • Diving deep to find root causes quickly to drive improvements within my site and general network• Communicate daily metrics and reports to… Show more • Ownership of my site’s Health & Safety• Ensuring associates have the appropriate tools to perform the job and coordinate repair or replacement when needed (Laptops, links, accesses, reports, Gloves, Safety knives, Avery scanners, devices and scanners)• Managing over 300+ temporary associates, 2 supervisors and 15 permanent associates • Diving deep to find root causes quickly to drive improvements within my site and general network• Communicate daily metrics and reports to senior management • Support my team in daily management of the delivery station, leading meetings and assigning job duties• Knowledge and experience in fulfillment and AMZL operations• Great understanding in the businesses processes and always reaching out to learn more• Working with the operational team to focus on the delivery orders to customers to meet customer promise and great customer experience• Working to KPIs such as First Time Delivery Success, Enhancing Customer Service, meeting customer promise• Attention to detail• Exceptional organizational skills• Monitor line haul profiles, raise cases for delayed line haul, contact with sortation center or fulfillment centre’s regarding any issues with volume/shipments• follow standard work guidelines • Problem-solving• Excellent communication skills and people skills• Complete daily pay queries• Manage my team holiday• Encourage team spirit, team bonding, and fun sessions• Implementing new processes/ideas, no idea is a bad idea, and the best ideas are the ones that should be tested and tried. • Deliver result to a high standard, Tasks/projects completed Show less

Hemel Hempstead, England, United Kingdom

• Ownership of my site’s Health & Safety (Safety Champion), manager our sites safety observations weekly• Ensuring associates have the appropriate tools and access to perform the job and coordinate repair or replacement when needed• Managing over 600+ drivers, 20+ Delivery Service Providers, 15 Operation Associate’s, 4 Supervisors and 30+ yard marshals (delivery)• Deep dives to find root causes quickly to drive improvements to meet customer promise• Communicate daily metrics and… Show more • Ownership of my site’s Health & Safety (Safety Champion), manager our sites safety observations weekly• Ensuring associates have the appropriate tools and access to perform the job and coordinate repair or replacement when needed• Managing over 600+ drivers, 20+ Delivery Service Providers, 15 Operation Associate’s, 4 Supervisors and 30+ yard marshals (delivery)• Deep dives to find root causes quickly to drive improvements to meet customer promise• Communicate daily metrics and reports to delivery station manager• Support my team in daily management of the delivery station, leading meetings and assigning job duties • Working with the operational team to focus on the delivery orders to meet customer promise and great customer experience • Working to KPIs • Implementing and following standard work guidelines • Problem-solving • Manage daily pay queries and admin • Encourage team spirit, team bonding, and fun sessions • Team development and progression, PDP’s developement, interview preparation, mock interviews, trained MGHD, conducting interviews• Implementing new processes and ideas, no idea is a bad idea, and the best ideas are the ones that should be tested and tried. • Deliver result and completing tasks and projects to a high standard• Daily and Weekly DPMO & performance meetings with DSP’s• Route sequencing• Yard management• Diving deep to find root causes quickly to drive improvements within my site and general network Show less

Hemel Hempstead, United Kingdom

• Ownership of my site’s Health & Safety • Managing hourly reports• Support departing 300+ drivers• Problem solving• Implementing and following standard work guidelines • Customer Escalations• Managing 4 associates• Supporting DSP’s with on road issues

Milton Keynes, United Kingdom

Joined Amazon during their peak of 2011 as a temporary associate, after a few months I was promoted to a temporary supervisor. After a year I was then promoted to a permanent supervisor. Working in different departments within LTN1 (Milton Keynes Fulfillment center). Working in a fast paced environment, making sure quality and productivity is to the highest standard. • Working in a fast paced environment, making sure quality and productivity is to the highest standard• Gift wrapping… Show more Joined Amazon during their peak of 2011 as a temporary associate, after a few months I was promoted to a temporary supervisor. After a year I was then promoted to a permanent supervisor. Working in different departments within LTN1 (Milton Keynes Fulfillment center). Working in a fast paced environment, making sure quality and productivity is to the highest standard. • Working in a fast paced environment, making sure quality and productivity is to the highest standard• Gift wrapping & packing – during Christmas period. • ICQA a very important department in Amazon dealing with errors – counting bins, cleaning bins, correcting bins, inventory control.• Single small packing - packing items, targets are to be met. • Managing up to 30 associates• Organizing shifts and roles daily• Weekly calls within my department• Projects on new processes to improve productivity and down time • Presenting investing and reports • Managing systems • Problem solving• Identifying issues and abnormalities • A member of the sites health and safety committee • A member of the sites charity committee • Picking items Show less

London, United Kingdom

Working at different venues to ensure safety to the public during events.• Dealing with intoxicated members of the public • Dealing with angry members of public • Dealing with groups of people • Giving instructions & direction to the public • Providing help and support to the public • Supporting the public services

Luton, United Kingdom

Working in a large retail store all around the U.K, my duties and responsibilities included:• Responsible for receiving and processing delivery • Stock management• Manage a team of 3-5 associates • Merchandising • Customer Service and money handling• Support other sites with stockroom management

Luton, United Kingdom

Working in a large retail store, my duties and responsibilities included:• Stock management• Merchandising shelves • Pricing and advising • Promoting and selling products• Money handling

Luton, United Kingdom

Working in the Nick Owen bar which is open to season ticket holders and footballers only, my responsibilities included:• Opening and closing of the bar • Taking orders • Serving food and drink • Cleaning • Money handling• Stock check• Ordering Stock

Luton, United Kingdom

Working for a well-known Sports club chain I was based on site at Riley’s as well as externally. I was part of the promotional team where once every two weeks we would go out to local town center’s selling or renewing memberships, We also sold snooker cues and squash rackets. When based at Riley’s my duties included:1 • Taking orders • Serving food and drink • Cooking and cleaning • Hosting poker, darts, squash, snooker and party functions • Selling and renewing… Show more Working for a well-known Sports club chain I was based on site at Riley’s as well as externally. I was part of the promotional team where once every two weeks we would go out to local town center’s selling or renewing memberships, We also sold snooker cues and squash rackets. When based at Riley’s my duties included:1 • Taking orders • Serving food and drink • Cooking and cleaning • Hosting poker, darts, squash, snooker and party functions • Selling and renewing membership• Stock check• Money handling• Poker nights where I would set up tables organizing cards and chips Show less

Luton, England, United Kingdom

Working in a Cafe which specialized in Caribbean and Irish food. I started working here when I had left school and started college, I worked full time while also studying.• Taking orders • Serving food and drink • Cooking and cleaning • Stock check• Money handling

Btec, Sports Studies, Diploma

Education record