✔️ Innovative leader with 30+ years’ experience in payment solutions, supporting domestic, and international products✔️ Possess strong operational management skills, with a background in accounting, operations, and process improvement✔️ Able to collaborate cross-functionally in order to achieve common goals and meet deadlines✔️ Exhibit a track record of cultivating strong teams, executing strategic plans, and implementing lean processes✔️ Skilled in leading cross-functional teams while performing business analysis and developing process improvement✔️ SOFTWARE: Microsoft Office Suite, Lucid Chart, ORMBKEY ACHIEVEMENTS:🔑 Spearheaded Digital Money Transfer Process Redesign, significantly improving the Company’s ability to onboard new digital partners and payment methods while offering digital services internationally🔑 Led the Digital Global Expansion initiatives bringing Digital Money Transfer into over 80 countries🔑 Successfully transitioned Digital Money Transfer processes in support of the Company’s transition of U.S. operations to offshore, providing business requirements, liaising between users/IT, conducting testing, and providing ongoing support🔑 Identified process improvements and implemented system enhancements, mitigating a $850K A/R exposure🔑 Implemented revised Agent settlement process resulting in $2.1M annual cost reduction🔑 Successfully restructured the entire Convenience Pay accounts receivables process, winning C.F.O. Team of the Quarter • Reduced yearly labor costs by $176K, loss provisions by $700K, and accounts sent to collections by 51% • Increased collections payments by 56%; reduced bad debt write-off’s by $42K and outstanding items by 57%🔑 Designed and implemented edits on the agent point-of-sale devices, significantly reducing back-end exception processing