Tracey Burden Email and Phone Number

Responsible for the leadership and day to day management and coaching of the local Business Support Specialists. Carrying out workload planning, driving performance of the team to achieve key KPI’s and creating a culture of continuous improvement whilst exceeding external and internal customer expectations. Whilst from time to time being expected to get hands on with work activities where required. Provide first line support to the team in terms of process and customer issues/escalations, Lead… Show more Responsible for the leadership and day to day management and coaching of the local Business Support Specialists. Carrying out workload planning, driving performance of the team to achieve key KPI’s and creating a culture of continuous improvement whilst exceeding external and internal customer expectations. Whilst from time to time being expected to get hands on with work activities where required. Provide first line support to the team in terms of process and customer issues/escalations, Lead and develop the administration team, ensuring team members are focused on the business goals, Create a positive and supportive environment by providing first line coaching & mentoring, adherence of processes and rigor around sickness, holidays and training, Work actively with other team leaders and team members to identify best practices, Where required by hands on with completing administration tasks.SAP Power UserGreen Belt Six Sigma Certified Show less

Providing full administrative support to the M&SW District Sales, Projects and Service team.Honeywell International is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials. • Prepare quotes for the sales people and send them to customers• Deal with customer queries via phone, email or… Show more Providing full administrative support to the M&SW District Sales, Projects and Service team.Honeywell International is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials. • Prepare quotes for the sales people and send them to customers• Deal with customer queries via phone, email or face to face• Ad-hoc reports for FD• Generally support the sales people through the sales admin process. • Processing orders• Liaising with suppliers to obtain ETA’s/POD’s• Procurement* Completing PPQ's/Tenders for Sales Representative* Meeting/Event Organising* Estimating Small Projects Show less