Tracey Chapman Email and Phone Number

After 2 Years with Cromwell Polythene, I was promoted to Credit Manager. This position is solely accountable for the entire Credit Granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers and the assessment of credit worthiness of potential new accounts, with the goal of optimising the mix of company sales and bad debt losses.• Managing relations with Customers.• Managing relations with Credit Insurance Providers.• Manging relations with internal Stakeholders for the Credit Department• Devise risk management strategies in conjunction with both the Financial Controller and CEO.• Develop and standardise written policy documentation related to the Credit and Customer set up process with Senior Stakeholders.• Manage customer Credit Accounts and Limits.• Accept or Reject the new account applications from Sales Team.• Interface with Sales Department to communicate credit decisions and ensure timely review of both existing and new accounts.• Make Credit decisions with assigned authority.

At Cromwell Polythene I was responsible for the day to day running of the Credit Control function. The day to day duties were varied and included managing the debts of creditors, ensuring timely payments were made, processing incoming funds, reconciling invoices, resolving account queries and managing debt recovery all as follows:• Ensuring timely payment of debt.• Following up payments as needed.• Negotiating repayment plans (if required).• Responding to relevant client enquiries.• Processing and reconciling of invoices.• Checking and posting of receipts to internal accounting systems.• Preparation of statements, client status reports and relevant information as required.• Providing administrative support for the Sales Team.

My role at Encon entailed looking after three branches with in the group, approximately 300 customers and £3.5 million outstanding on the ledger at the beginning of each month. My duties included chasing overdue accounts from the sales ledger by phone, letter and email. Liaising with management to report problematic accounts, I also had regular meetings with them to review the ledgers. I visited high profile customers in a bid to build good working relationships with them, and I also visited customers that had issues with their account that were too complex to resolve over the phone. I was responsible for resolving queries by liaising with the sales departments, suppliers and the customers. I obtain pod’s both from our sites and our direct suppliers, I raised credit notes and invoices, I stopped accounts that are still over due by a certain time of the month, negotiating payment plans, send pre legal notices to customers, and pass the to the legal department if there is nothing more I can do to recover the debt. I reviewed credit limits on existing accounts on a daily basis to reduce problems for the sales departments and I allocated all monies received. I also occasionally covered reception and the switchboard when required and was the trained first aider for Encon head office.

I was primarily responsible for Moores Installations in the North of England, making up the largest part of the business. I raised invoices and checked them prior to confirmation in a bid to reduce queries. I negotiated solutions on problematic accounts to benefit both the client and the organisation. I reconciled payments, logged and resolved queries prior to month end deadlines. I was responsible for updating customer records and was a central point of reference to other team members, offering guidance and support. I generated a range of information for the management team, consisting of statistics, weekly and monthly reports. I also participated in monthly team meetings with a view to discuss performance and to set future targets and objectives.