Tracey Crouch Email and Phone Number

Masters qualified counsellor. Counsellors assist with developing problem-solving strategies and skills development. Counselling modalities employed include CBT, DBT, narrative therapy and Play Therapy.

Multiple contractsResponsible for • all Governance functions, • Human Resources and organisational development functions• Work Health and Safety, • Property Asset Management inclusive of leases and land use,• Customer Service’s Frontline, • Risk and Insurance, • Records, and • Environmental Sustainability, interim planning, waste, rangers, and compliance managerand Port Douglas Markets.

This role required strategic leadership and management of complex, multi-stakeholder projects & programs. Staff: 70 EFT plus seasonal volunteers. Budget responsibility over $15 millionAreas of management responsibility included; • Asset Management Strategy• Administration• Community Engagement• Corporate Planning• Customer Services• Events Management• Elected Member Support• Governance• GIS and Land Information• Information Technology & Communications • Information Management, Records & Archiving• Marketing, Media & Public Relations• Markets – Chatswood Mall Markets• Policy Development• Outdoor Urban Screen on The ConcourseActivities included:• Oversaw a significant increase in community satisfaction rating of 73.6 % in 2012,• Customer Satisfaction remained in the >73 percentile over four consecutive surveys. • Oversaw the installation and operations of the Outdoor Urban Screen.• Implemented change management programs aimed at building high performing staff base. • Initiated business planning and senior leadership training.• Implemented audit and governance programs.• Initiated benchmark community engagement activities such as Citizens Advisory Panels.• A member of the construction Project Control Group of The Concourse Performing Arts Centre • Oversaw the implementation of citizen free Wi-Fi. • Oversaw and project managed numerous software & system deployments. • Set up “front of house” systems and One Stop Shop business services.• Undertook continuous improvement frameworks and service level agreements,• Managed customer engagement processes.• Managed customer satisfaction surveys and mystery customer programs.• Oversaw the implementation of strategic asset management plans and programs.• Oversaw governance functions inclusive of local government elections and plebiscites.• Initiated the “Willoughby Shorts” student film festival

Managed the organisation during a time of leadership change. Staff: 400 EFT. Budget $120 million.• Managed complex projects with multiple stakeholders• Strategic development and Integrated Planning• Preparation of material for Fit For The Future• Participated in NSROC (north shore region of Councils),• Service Reviews • Introduced a transformational management change program• Advocacy, representation and liaison with State Government agencies.• Hosted the Citizen's Advisory Panels for community engagement, • Hosted celebratory citizen events such as the Australia Day Citizens of the Year Award• Voted unanimously by a meeting of the full Council (13 – 0) as Acting CEO.