Tracey Croucher

Tracey Croucher Email and Phone Number

Customer Engagement Lead at Papworth Trust @ Papworth Trust
papworth everard, cambridgeshire, united kingdom
Tracey Croucher's Location
City Of Peterborough, England, United Kingdom, United Kingdom
About Tracey Croucher

An experienced Project Manager with a proven track record of delivering outcomes. A pro-active, motivated individual with an ability to adapt to change additionally possessing excellent communication and organisation skills. Passionate about providing opportunities to empower people in the choices they make and enable change for the better.Key Skills:Project Management: Experienced in identifying and fundraising to deliver specific community development projects and initiatives. Strong organisation skills and ability to work to tight deadlines. Experienced in budget control and reporting spend to Board and Senior Managers.Manager: Strong leadership skills and ability to motivate staff across dispersed teams. Proficient in HR and appraisal practices. Joint Staff Council representative with experience of supporting staff and negotiating with Senior Managers through a large organisational restructure.Communication: Competent in communicating at all levels including writing, delivering and facilitating reports, project plans and budget reports to different levels from Board and Senior Managers to staff, partner agencies and community groups.People Skills: Ability to influence and negotiate with internal departments and external partners. Confident in networking, engaging and developing working relationships with partner agencies.

Tracey Croucher's Current Company Details
Papworth Trust

Papworth Trust

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Customer Engagement Lead at Papworth Trust
papworth everard, cambridgeshire, united kingdom
Employees:
244
Tracey Croucher Work Experience Details
  • Papworth Trust
    Customer Engagement Lead
    Papworth Trust Aug 2023 - Present
    Responsible for the development and delivery of customer engagement across all areas of operations within the Trust.
  • Papworth Trust
    Tenant Engagement Officer
    Papworth Trust Oct 2020 - Aug 2023
    Papworth Everard, England, United Kingdom
    Responsible for the implementation and delivery of the tenant engagement framework in line with the Trust's Customer Engagement Strategy.
  • The College Of Animal Welfare & Caw Business School
    Short Course & Events Manager
    The College Of Animal Welfare & Caw Business School Oct 2015 - Oct 2020
  • Citizens Advice
    Service Delivery Manager
    Citizens Advice Jun 2013 - Oct 2015
    Recruit, manage & develop volunteers who support victims & witnesses of crime when attending court to give evidence.
  • Cross Keys Homes
    Community Programme Manager
    Cross Keys Homes Feb 2012 - Mar 2013
    In the absence of the chair lead the Tackling Worklessness in Peterborough partnership from which outcomes directly link into the Single Delivery Plan for Peterborough City CouncilResponsible for strategic and operational delivery of the Working 4 U employment support programme to Cross Keys tenants and the wider communityLine manage the Working 4 U Manager, Working 4 U Admin Assistant and volunteers based within the Community HubResponsible for the Working 4 U budget of £50,000Manage the Community Hub based in Westwood, Peterborough with a responsibility for staff and volunteers and the day to day running of the hub including all health and safety mattersEngage and work with partner agencies including Job Centre Plus, work programme and adult education providers to deliver the Working 4 U programmeProject manage from ideas stage to implementation on various community development projects, engaging and working with internal departments and external agencies
  • The Hyde Group
    Community Regeneration Co-Ordinator
    The Hyde Group Nov 2009 - Feb 2012
    Peterborough, United Kingdom
    Responsible for the strategic direction and operational delivery of the resident involvement action plan for Hyde MinsterLine management of the Community Engagement TeamDeveloped and implemented projects with tenants and wider communities involving partners in areas of Hyde Minster housing stockResponsible for the Resident Involvement budget of £36,000Internal and external networking and relationship building with partners including local authorities, housing associations, community and voluntary groupsJoint Staff Council representative
  • Luminus Group
    Financial Inclusion Officer
    Luminus Group Feb 2008 - Nov 2009
    Huntingdon
    Developed the Financial Inclusion Strategy and Young Persons Strategy for Luminus GroupDeveloped and conducted a mapping exercise of financial exclusion for Luminus tenants identifying target groups and geographic areas for delivery of initiatives across HuntingdonshireEngaged partners to deliver financial inclusion initiatives across HuntingdonshireIdentified and sourced external funding to deliver financial inclusion initiativesLed a Participatory Budgeting project
  • National Probation Service
    Education, Training & Employment Co-Ordinator
    National Probation Service Jun 1996 - Feb 2008
    Huntingdon
    Co-ordinated delivery of literacy and numeracy classes across all Probation offices in CambridgeshireEngaged with Colleges, NACRO and Next Step to develop and provide delivery of skills for life, vocational training and IAG (Information, Advice & Guidance)Worked closely with Job Centre Plus to provide offenders with employment opportunitiesProgressed through the Service in different roles including Administrator to Probation Officers, Court Teams and Community Payback Teams and Probation Service Officer for the Persistent Offending Reduction Team supporting offenders on a 121 basis with interventions from Police and drug and alcohol agenciesHigh standard of administration skills including competent use of IT and software packagesExperience of partnership working with Police, Drug and Alcohol agencies, Housing providers and Education providers
  • Self Employed
    Hairdresser
    Self Employed May 1988 - May 1996
    Cambridgeshire

Tracey Croucher Skills

Project Management Community Development Fundraising Supervisory Skills Negotiation Networking Events Organisation Management Strategy Budgets Recruiting Human Resources Communication

Tracey Croucher Education Details

  • Ilm
    Ilm
    Management Of Volunteers, Level 3
  • Community Learning
    Community Learning
    Level 3 Community Development For Health
  • Peterborough Regional College
    Peterborough Regional College
    Level 3 Adult Learner Support
  • Work Placement Training
    Work Placement Training
    Level 2 Administration
  • Cromwell School Of Hairdressing
    Cromwell School Of Hairdressing
    Hairdressing Practices & Practical Assessment
  • Ramsey Abbey Secondary School
    Ramsey Abbey Secondary School
    Inc English, English Literature, Maths, Science

Frequently Asked Questions about Tracey Croucher

What company does Tracey Croucher work for?

Tracey Croucher works for Papworth Trust

What is Tracey Croucher's role at the current company?

Tracey Croucher's current role is Customer Engagement Lead at Papworth Trust.

What schools did Tracey Croucher attend?

Tracey Croucher attended Ilm, Community Learning, Peterborough Regional College, Work Placement Training, Cromwell School Of Hairdressing, Ramsey Abbey Secondary School.

What skills is Tracey Croucher known for?

Tracey Croucher has skills like Project Management, Community Development, Fundraising, Supervisory Skills, Negotiation, Networking, Events Organisation, Management, Strategy, Budgets, Recruiting, Human Resources.

Who are Tracey Croucher's colleagues?

Tracey Croucher's colleagues are Madeleine Quinn, Veo Scho, Stephen Driscoll, Cally Hawkins, Liam Thorp, Ruth Jerman-Collis, Jim Monie.

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