Tracey Almon Email & Phone Number

New Smyrna Beach, Fl, Us

Charleston, Sc, Us

Charleston, South Carolina Metropolitan Area

• Configuration Management: Analyze and perform network administration services, including Azure DevOps administration.• Problem Analysis: Evaluate complex issues, develop, and document alternative solutions.• What-If Analysis: Conduct and document results of "what-if" scenarios to assess potential outcomes.• Requirements Elicitation: Gather and analyze requirements through user groups, interviews, and regulatory research.• Documentation: Draft comprehensive requirements and design documents.• Proposal Development: Create proposals to address systems and business process challenges.• Testing: Develop test plans, execute manual and automated test scripts, and document outcomes.• Client Collaboration: Collaborate with clients to review test plans, ensuring comprehensive coverage of business processes and alignment with business requirements.• Subject Matter Expertise: Provide expertise on software functionality and business processes.• Product Management: Deliver product management materials to support project managers and teams in establishing shared expectations for successful project execution.• Project Monitoring: Perform routine monitoring of project activities, reporting on status across all lifecycle phases and at significant milestones.

Daytona Beach, Florida, United States

As a faculty member, Program Advisor, and CSE Technology Support Manager for the College of Science, Engineering, and Mathematics, I engage in a diverse range of responsibilities, including:• Lecturing: Prepare and deliver comprehensive lectures that equip students for CompTIA A+ and CompTIA Network+ certifications, as well as courses in Web Design, Computer Hardware Technology, Intro to Networking, Network Administration I & II, Scientific Computation, Wireless Networks, Network Design & Procurement, Network Security, Educational Technology, IT Project Management, Introduction to Programming, and E-Commerce.• Curriculum Development: Develop and implement innovative course content aligned with current training requirements, leveraging my extensive IT knowledge and experience.• Course Instruction: Deliver courses in accordance with the B-CU catalog descriptions, adhering to established course standards and outcomes.• Student Engagement: Foster a learning environment that encourages active student involvement and participation.• Advising: Provide academic advising to students, guiding them through their academic plans and progress within the CIS program. Inform students about options, limitations, and potential consequences related to academic decisions, such as adding, dropping, or withdrawing from courses.• Academic Monitoring: Audit, monitor, and evaluate individual student academic progress to ensure successful outcomes.• Technical Support: Manage, install, configure, and support the CSE Department's servers, and design and maintain specialized software and academic computer labs.• Technical Assistance: Troubleshoot and provide technical support to the Computer Science, Computer Information Systems, and Computer Engineering departments.• Liaison Role: Serve as a liaison between the CSE Department and the CIT, facilitating effective communication and collaboration.

Daytona Beach, Florida Area

As a member of the Center for Information Technology (CIT) Management Team:• Strategic Development: Developed and implemented an overarching strategy for UTS in alignment with CIT’s mission.• Service Goals and Policies: Established, executed, and evaluated service goals and policies to enhance operational efficiency.• Team Leadership: Provided support, direction, and guidance to UTS team members, supervising and coordinating their activities to help them achieve optimal performance levels.• Helpdesk Management: Supervised and managed CIT’s Helpdesk, serving as the primary point of contact for technical assistance to faculty, staff, and students, while overseeing IT service operations.• Media Services Oversight: Led the Media Services team, supervising activities related to audio/video support and Smart Classroom design and implementation.• LMS Support Coordination: Directed and guided the team supporting the Blackboard application software (LMS), fostering team collaboration and performance enhancement.• Technology Evaluation: Assessed new technological developments and recommended appropriate applications to enhance departmental capabilities.• Procurement Recommendations: Advised on the acquisition of technology hardware and software to meet the needs of faculty, staff, and students.• Technology Support: Provided comprehensive support to faculty, staff, and students for their technology-related needs.• Cross-Department Collaboration: Collaborated with other CIT teams and key stakeholders across the campus to understand unique IT challenges and develop tailored strategies to meet customer expectations.

Marietta, Ga

Key Accomplishments:• User Consultation: Engaged with users to gather critical feedback and clarify work orders, while monitoring IT helpdesk operations to provide oversight and guidance to field staff, ensuring streamlined processes.• Hardware and Software Evaluation: Assisted in researching, evaluating, and selecting standard IT hardware, computer peripherals, and software products for campus use.• Vendor Negotiation: Collaborated with vendors to obtain quotes and negotiate pricing for campus-wide PCs and peripheral equipment, overseeing the workstation replenishment process across the campus.• Team Supervision and Training: Supervised and trained Computer Service Specialists and IT Technicians to enhance team performance and service delivery.• Training Development: Created and delivered technical and functional training sessions, along with documentation for SPSU faculty and staff on supported applications, security fundamentals, and employee orientations.• Cost Savings Initiative: Implemented the ShoreTel VoIP telephone system, resulting in an estimated annual savings of $200,000 for the university.

● Trained as an Automatic Data Telecommunications Center Operator. Obtained a Top Secret/Special Background Investigation (TS/SBI) Security Clearance.● Transmitted and received highly classified material. Tested machinery and equipment. Also tested cables and wires by troubleshooting. ● This MOS/job consisted of the following titles: computer supervisor/operator, teletype machine supervisor/operator, computer peripheral equipment supervisor/operator, telegraphic-typewriter supervisor/operator, and cryptographic machine supervisor/operator. ● Held a Top Secret/SBI Security Clearance● Honorable Discharge

Master Of Science, Administration

Grad Certificate, Information Resources Management

Credits Towards A Grad Certification, Cyber Security

Certification, Six Sigma Green Belt

Bachelor Of Science (B.S.), Computer Science With Minor In Mathematics