Tracey Davis Email & Phone Number

Greater Philadelphia

• Led Service Delivery team of 120 associates handling the back-office administration dealing with various large company products. Responsibilities included: process improvements, budget, team supervision, metrics, project management, scope, milestones, deliverables, hiring, change management, and cross-functional collaboration.• Turned around low performing team in 18 months. Results increased employee engagement and satisfaction by 40%. • Spearheaded the cross-functional process improvement efforts. Results streamlined operations and saved $200K. • Hired new managers and staff. Trained, coached and mentored team members to increase their productivity levels.

Greater Philadelphia

• Led the transition project of one business unit from internal to a third-party administrator. Results saved company $45M. • Created the transition plan and execution strategy involving operations, business functions, and moving 90 employees to the third-party administrator. • Served as the company’s liaison to the third-party administrator throughout project.

Greater Philadelphia

• Managed all facets involving the execution of main division’s back operations and call centers offshore. • Successfully transitioned 5 back office functions to India and 2 contact centers to the Philippines. Results saved $6M.• Developed the relationship with vendor, providing leadership training to maintain the quality standards.

Greater Philadelphia

• Created and implemented a new vendor management governance program for company encompassing due diligence reviews, on-site audits, regulatory compliance, risk management, and financial assessments. • Managed all aspects of the vendor governance program including oversight of all vendor relationships worth $100 million annually.