Tracey Eccles Email & Phone Number

Washington D.C. Metro Area

• Screen and respond to all calls and inquiries, order supplies, and maintain supply of inventory• Serve as liaison with various office vendors and handle back end paperwork for sales team• Review temp’s weekly timesheets for accuracy; assist with timesheet reminder calls and emails• Recruit and interview temps to fill open job orders and counsel candidates to ensure successful placements of assignments• Partner with sales team to understand their needs to recruit appropriate candidates for assignment• Respond to clients and candidates in a timely manner and develop knowledge of job requirements and skill-sets• Maintain and update database on a daily basis; interview notes, client notes and any documents relating to the candidate • Update database with client documents and process invoices for temp to hire conversions• Coordinate with candidates on a daily basis to determine availability for assignments• Sales Intake-speak with potential clients to obtain information regarding their staffing needs• Conduct background checks, process new hire paper work, e-verify and confirm employment verifications • Make travel arrangements, create meetings and conferences using outlook calendar• Set up new employees for payroll through ADP

Washington D.C. Metro Area

• Resolved urgent matters that are received from clients and attorneys• Reviewed daily and weekly clients inventory of accounts for errors; submit all corrections for client review• Created, review and submit clients’ inventory of closure reports. • Reviewed and distribute clients and Attorney’s inquiries for immediate attention and handling by representatives• Reviewed client weekly inventory reports to ensure accounts were in the correct status before submitting to client• Conducted on-site audits with clients regarding their inventory of accounts• Performed client deliverable and projects prior to performing audits• Received and transfer consumer calls to attorneys regarding delinquent debt• Prepared and maintain client reports on delinquent debt and performed and submit client audits and deliverable• Prepared and submit department weekly payroll and monthly commission reports to Human Resources Department• Prepared and administer employees’ performance appraisals• Enforced company policies and procedures to ensure daily production of the department• Resolved urgent matters that are received from clients and attorneys• Assisted employees with questions and concerns regarding delinquent debt and special projects• Negotiated settlements between attorneys, consumers and clients• Ensured settlements on company website were accurate and cleared off website in a timely manner• Supervised up to 12 employees• Provided attorneys with documentation regarding delinquent debt• Coordinated with legal assistants on stages of delinquent debt, closures, counterclaims, witness requests, trials and request for production of documents• Notarized affidavits to support suit packets on delinquent debt