Assure the new Admin Support Model's success by partnering with the staffing provider to reach KPI's.

First local/in-person support provided to the client as well as JSG Associates working on-site-Build & maintain strong relationships with all Managers-Recruit for & fill openings provided by the hiring managers as well as the MSP Program Director-Facilitate successful completion of agreed upon Client & JSG goals

Oversaw 6 staffing agencies providing over 200 temporary employees to the manufacturing client -Directly managed workers that transferred from agency to Impact employees previous to converting to full-time with the client -Initiated & completed onboarding -Communicated often with Shift Managers to get openings filled quickly & accurately. -Coached contractors as needed -Started conducting weekly Shift Supervisor meetings as well as weekly Agency meetings -Standardized processes so all agencies were following the same procedures, inviting input as well

Worked on-site for a large Corporate Client managing & maintaining 60-75 contractors -Built & maintained strong relationships with On-Site Managers-Recruited & hired Contractors to replace those that are hired on by the Client as well as those lost due to attrition-Conducted interviews & facilitated tours-Began & followed the on-boarding process for each potential new hire - I9, Background Check, Drug Screen, References, Client Screenings, etc.-Participated in New Hire Orientations-Coached Contractors as needed-Increased employee retention-Ended assignments when necessary

Managed the office function• Executed recruiting searches using corporate database• Telephone screened possible candidates-verified qualifications & job requirements matched & scheduled in-office interviews• Assigned assessments & sent online application information to potential job candidates• Completed identification, background, & reference checks & administered drug screens• Conducted weekly payroll function • Maintained positive relationships with all candidates & clients as well as maintained confidentiality of associated information

Supervised 8 Route Service Representatives generating over $3.2 million in annual sales. Ensured consistent positive customer service at all levels of the business, as well as timely & cost-effective problem resolution• Conducted 60 to 80 Customer Service Visitations – reviewed overall service, addressed concerns & ensured satisfaction• Renewed Service Agreements & enforced current ones. Modified account services to meet customer needs• Resolved customer issues quickly-strengthening the customer/vendor relationship• Successfully transitioned new clients from the Sales Team to the Service Team by assisting with start-up

Serviced 20 healthcare facilities representing $6.5 million in annual sales. Responsible for ensuring customer satisfaction by anticipating & identifying problems, providing timely resolution, & modifying account services to meet changing customer needs• Served as lead Service Coordinator in $1 million acquisition• Managed an on-site Linen Department of one supervisor & four associates• Served as company liaison for customers’ Materials Resource Committees• Generated & evaluated usage reports - recommended service, cost-control & waste reduction improvements. Performed Office Manager duties as needed

Managed customer service, staffing, merchandise presentation, inventory control, sales & advertising. Analyzed financial statements & store layouts. Became in-store Corporate Trainer. • Served as Acting Store Manager in a $7 million store• Worked with corporate buyers, allocators & vendors to maximize sales by ensuring correct inventory levels