Tracey Fraser

Tracey Fraser Email and Phone Number

Business Transformation | Process Innovation | Creativity | Cultural Enablement | Leadership | Cross-functional Team Leadership | Critical Thinking | Certified Project Manager | Director @ Cybersource
foster city, california, united states
Tracey Fraser's Location
Australia, Australia
Tracey Fraser's Contact Details

Tracey Fraser personal email

n/a
About Tracey Fraser

Dynamic authentic leader and strategic thinker that delivers optimal results and shared success across global markets and lines of business. Over 25 years of experience working in the financial services industry. I am passionate about and delivers on business transformation, process innovation, revenue enhancement & cost optmisation that truly makes a difference for Shareholders, Customer and Employees.

Tracey Fraser's Current Company Details
Cybersource

Cybersource

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Business Transformation | Process Innovation | Creativity | Cultural Enablement | Leadership | Cross-functional Team Leadership | Critical Thinking | Certified Project Manager | Director
foster city, california, united states
Website:
cybersource.com
Employees:
622
Tracey Fraser Work Experience Details
  • Cybersource
    Senior Program Manager
    Cybersource Apr 2023 - Present
    Sydney, New South Wales, Australia
  • American Express
    Program Manager | Business Transformation | Apac & India
    American Express Mar 2022 - Dec 2022
    Sydney, New South Wales, Australia
    Partnered with the segment product owners and their leadership to teams across the APAC / India region. To scope and drive projects that delivered a combination of process improvement, revenue enhancement and cost optimisation.
  • American Express
    Process Innovation Senior Manager | Client Onboarding Team | Commercial Sales
    American Express Jun 2019 - Mar 2022
    Australia
    Led a small team that developed and implemented innovative strategies, streamlining the e2e new client onboarding for our new commercial clients. Driving best in class customer experience that led to growth, process improvement and cost reduction for the organization. Whilst maintaining and adhering to AML regulatory and legislation requirements.
  • American Express
    Senior Strategy Project Manager | Corporate Servicing | Operations
    American Express Jan 2017 - Jun 2019
    Australia
    Led a team of x 6 project leads who were focused on key initiatives that delivered re-engineering, transformational & process optmisation, drive to digital, new product and customer experience enhancement for the operational servicing team for our commercial customers.
  • American Express
    Project Manager | Merchant Servicing | Operations
    American Express Dec 2013 - Dec 2016
    Sydney, Australia
    Delivered re-engineering | transformational | drive to digital| new product and customer experience enhancement for the operational servicing team for our Merchant customers.
  • American Express
    Customer Experience Manager | Consumer Servicing | Operations
    American Express Apr 2013 - Dec 2013
    Led a team who were responsible for analysing Voice of Customer data to create global strategies and drive optimised servicing for our consumer customers.
  • American Express
    Project Manager | Merchant Servicing | Operations
    American Express Jan 2011 - Apr 2013
  • American Express
    Project Lead | Consumer | Servicing | Operations
    American Express Jan 2007 - Jan 2011
  • American Express
    Team Leader | Risk | Operations
    American Express Jul 2005 - Oct 2007
  • American Express
    Team Leader | Quality Assurance | Servicing
    American Express Jul 2005 - Oct 2007
  • American Express
    Business Analyst | Servicing | Operations
    American Express Jan 2004 - Jul 2005
  • American Express
    Instructor | Servicing | Operations
    American Express Jan 2003 - Jan 2004
  • American Express
    Team Leader | Risk | Operations
    American Express Jan 2001 - Jan 2003
  • American Express
    Risk Analyst | Risk | Operations
    American Express Jun 1999 - Jan 2001
  • American Express
    Customer Service Specialist | Servicing | Operations
    American Express Mar 1997 - Jun 1999

Tracey Fraser Skills

Project Coordination Re Engineering Project Portfolio Management Vendor Management Pmo Credit Cards Systems Analysis Change Management Business Analysis Risk Management Relationship Management Process Improvement Business Process Improvement Financial Services Sdlc Stakeholder Management Crm Requirements Gathering Pmp Project Delivery Business Transformation Resource Management Outsourcing Business Requirements Business Process Re Engineering Business Process Call Centers Service Delivery Offshoring It Strategy Program Management Software Project Management Requirements Analysis Customer Experience Payments Strategy Team Management Leadership Management Business Strategy Business Relationship Management Strategic Planning Team Leadership Analytics Customer Service Cross Functional Team Leadership Portfolio Management Business Development Performance Management

Tracey Fraser Education Details

Frequently Asked Questions about Tracey Fraser

What company does Tracey Fraser work for?

Tracey Fraser works for Cybersource

What is Tracey Fraser's role at the current company?

Tracey Fraser's current role is Business Transformation | Process Innovation | Creativity | Cultural Enablement | Leadership | Cross-functional Team Leadership | Critical Thinking | Certified Project Manager | Director.

What is Tracey Fraser's email address?

Tracey Fraser's email address is tr****@****exp.com

What schools did Tracey Fraser attend?

Tracey Fraser attended Harvard Business School Executive Education, University Of New England (Au).

What skills is Tracey Fraser known for?

Tracey Fraser has skills like Project Coordination, Re Engineering, Project Portfolio Management, Vendor Management, Pmo, Credit Cards, Systems Analysis, Change Management, Business Analysis, Risk Management, Relationship Management, Process Improvement.

Who are Tracey Fraser's colleagues?

Tracey Fraser's colleagues are Troy Bryan, John Bike, Rafeah Che Soh, Sathish Kumar Chennaboina, Test Tester, Nyandieka Zacharia, Bob Donahue.

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