Write test cases, test steps, and perform testing validation of various billing scenarios in C2M and document validation in Jira. Partner with Scrum Team, Team Leads, and Manager to help design, implement and test C2M objectives. Assist in writing acceptance criteria and user stories to define features. Partner with other workstreams to meet expectations.

Coordinate, monitor and support all billing activities in Lighting Services including the operational business process, customer contracts, installation and removal of lighting components, and associated functions. Monitor the status of commercial, industrial, and municipal billing and perform procedural audits to ensure accuracy and consistency. Compile and maintain all required contractual records and documents in accordance with contract requirements. Review terms and conditions of contracts and compare against company standards to ensure adequate protection against inherent risks. Develop and implement processes and procedures to strengthen the billing and contract process. Coordinate with other members of the organization to project future expenditures and meet budget goals.

Responsible for all billing duties related to installation of LED Lighting. Set up new customer accounts, issue disconnects of old components, issue connects for new components, audit and verify first bills, maintain contract files, pay all vendor and contractor invoices.

Provide management level administrative support including travel arrangements, timekeeping, payroll reports, expense reports, invoice processing, billing, purchase orders, work orders, contractor invoices, ordering office supplies, and coordinating meetings. Provide graphic design support including web banners, flyers, brochures, organization chart, employee photo book, etc.

Work involved providing the combination of advanced secretarial assistance, personnel assistance, and administrative assistance to the City Clerk. Prepared and maintained personnel files and records of a confidential or sensitive nature, such as performance appraisals, disciplinary actions, transfer requests and resignations, terminations, and personnel actions in support of merit pay raises. Assisted and relieved City Clerk of a wide array of administrative details such as updating personnel on various policy and procedure manual changes; responding to complaints and inquiries from the public and other officials; preparing requisitions or ordering supplies, equipment and services.

Prepared monthly expense reports for Advertising Department, tracked advertising sales revenue for verification of quarterly departmental goals, responsible for coding, approving, and paying invoices, and created profit/loss statements and managed monthly billing for custom publishing and direct mail pieces.

Executive Assistant to the Mayor. Handle all accounts payable and receivables, daily sales summaries, all duties of treasurer, prepare monthly financial report, new hire benefits, retirement and payroll duties for the City. Schedule civic center rentals, compose correspondence, meeting agendas and minutes, maintain filing system, issue purchase orders, maintain credit card disbursements, and order office supplies, Maintain minute books, ordinances, and resolutions. Issue city business licenses to new businesses.

Provided all creative design duties for the print shop and company employees. Created, updated and maintainined company standards, and handled all pre-press duties.

Responsible for creation and design of advertisements, brochures, business cards, letterhead, envelopes, flyers, forms, invitations, logos, newsletters, resumes, tickets, etc. Handled all pre-press duties including typesetting, scanning, and color separation.

Designed publications, advertisements of events, and informational data. Composed correspondence, meeting agendas, minutes and maintained database files. Coordinated monthly meetings for Small Business Council, Minority Business Council and five Entrepreneurs’ Roundtable groups. Assisted in the planning and coordination of National Small Business Week activities and Minority Enterprise Development Week. Provided business services to members and customers.

Composed correspondence, board reports, and quarterly economic development council reports. Coordinated 11 monthly task force meetings and assisted in the planning and coordination of National Small Business Week activities and Minority Enterprise Development Week. Attended after-hours events to network and represent the chamber.