NCDOR - ADMINISTRATIVE SPECIALIST IISeptember 2017 – Present• Provide technical assistance – including Vendor User Acceptance Testing to several teams such as Forms Development, Data Edit, and IT • Perform processing guidance as related to procedures to multiple departments in a timely fashion (typical required turnaround of 48 hours or less)• Excellent attention to detail in regards to verification for accuracy of tax form data (forms are required to meet NC tax laws and align with NCDOR specifications)• Reconciliation of the returned check tracking system - including rekeying of payments, adding penalties as needed• Utilization of ITAS to ensure bank receives proper payment/credit• Organized and detail oriented in report preparation and data management for daily, monthly, quarterly, and yearly statistics• Effective problem solver with the ability to multi-task in achieving organization, division, and team goalsNCDOR - ADMINISTRATIVE SPECIALIST IDecember 1999 – September 2017• Responsible for team leader’s duties when out of office and direct workflow among employees• Assist in the creation of the daily standard operating procedures and internal training materials• Created and maintained Excel spreadsheets for daily statistics• Efficient in the remittance processing environment (10+ years) with the ability to work under pressure, multi-task, and research/resolve transaction issues• Provide guidance/assistance to team members as related to daily operations