Continuous development, improvement, implementation and monitoring of evidence based quality aspects and standards relating to all elements of the business encompassing student experience, academic quality and student outcomesPreparation, engagement and successful completion of quality reviews undertaken for QAA, Office for Students, awarding body and two professional regulatory bodies (BACP, UKCP)Designed and developed marketing and promotional material ensuring compliance with external body regulationsResponsibility for data quality demanded by external agenciesDevelopment of internal student record database to support requirements of external agenciesLead manager for Prevent, Office of the Independent Adjudicator, HESAAdmissions Manager for all courses up to level 7 (Masters)

Successfully managed a team covering the Director role during period of post vacancy (one year)Developed collaborative opportunities engaging with internal and external stake holders to identify and facilitate progression of business development relating to Higher Education and Apprenticeship awards to support the national reputation held by the University Delivered the new (2017) strategic 5 year vision and supporting business plan for the departmentIdentified through a change management process, the skills and experience required to fulfil the business plan requirementsLine management of staff internal and external to the departmentMajor client management and development of all UK partnerships (public and private sector) and formulated processes for managing aspects including quality assurance, financial, business and risk Experienced contract and fee negotiation, developing scenario projections University key contact for Specific Designation (Private education providers) and led changes to ensure risks are effectively monitoredEvent management for the university and departmentMaintained regulatory and funding oversight relating to SU and partners and developing impact analysesExperienced at preparing and supporting partners through QAA reviews

Managed across interrelated functions and established processes which improved the business function and customer experienceSuccessfully project managed and developed a bespoke online and database and course delivery supporting circa 2000 concurrent learners, and financial and marketing records Areas managed included: Administration, Quality, IT & Telecommunication, Accounts, Tutors, Retail, Marketing, Curriculum Development, Student SupportDeveloped processes for, and managed the reconciliation of data for invoices relating to SFA and HEFCE fundingReconcile funding relating to SFA, HEFCE and Student Finance England Delivering training to new and existing staff, including appraisals and personal developmentTaught students from level 2 (GCSE) to level 5 and delivered guest lectures on business management for students up to level 7 (masters)Designed and project managed all aspects of changes to the offices, managing external contractors including Builders, decorators, electrical and IT networkingProcurement and project management of contractors for NDA and associated building of 140 apartments, monitoring critical performance indicatorsDeveloped and delivered quality assurance processes as required by governmental regulatory and funding bodies

Established new financial processes and functions to support the expanding business, creating efficiencies resulting in improved cash flow and accurate accounting New business development

Established new limited company delivering service management for 28 shareholders Management of financial and legal aspects of land purchase

Established team guidelines and objectives in preparation for management restructureAnalysis and evaluation of staff productivity and adjustment of targets as necessaryGenerated new and developed existing business in line with sales targetsManagement of ‘Head-hunting’ internally for promotion into the Sales TeamDeveloped training programmes for existing staffTraining, mentoring and appraisals of new staff Audit & procedure writing for ISO9002