Tracey Jones Email & Phone Number

Rochester, New York, United States

Cognisight, LLC is a leading health care solutions vendor, specializing in risk adjustment solutions for healthcare payers and providers using risk-based payment methodologies.Key Client Support Specialist Roles & Responsibilities:• Securely handling Protected Health Information (PHI); supporting regulated deadlines while providing effective audit support to Account Managers for multiple clients.• Accountable for performing critical Medical Record Operations across multiple client accounts, in support of audit readiness and performance. • Quality control and organizational skills in the areas of Medical Record Acquisition and escalations, Medical Record Intake and problem resolution, Medical Record invoice processing, Medical Records Attestation processing, Quality Control processes.• Supporting Account Manager on client status and other essential activities, with the ability to analyze client reporting for progress, performance and quality control. Provide accurate updates in the areas of Medical Record Acquisition, Intake and Medical Record processing.• Develop and maintain excellent working relationships; internally within team setting and externally across large client base as required to support status reporting and Medical Record operations.

Rochester, New York, United States

Med-Scribe, Inc. provides premium staffing services to healthcare.Cognisight, LLC is a leading health care solutions vendor, specializing in risk adjustment solutions for healthcare payers and providers using risk-based payment methodologies.Primary role as a Medical Records Intake Specialist: Conducting outreach phone calls to provider offices/copy services for the successful and timely acquisition of patient medical records; on behalf of health plan clients for their validation reviews and audits.

Rochester, New York Area

I am now legally able to work in USA (Lawful Permanent Resident Card). The last year has been dedicated to my move to USA to marry my spouse and the preparation of paperwork to update my visa status.Seeking employment within the Rochester New York area. See job history for all skills pertaining to administration and hospitality/culinary skills.

Durban Area, South Africa

Ad hoc assistance with:Administration, Document / Process Development,Quality AssuranceOther services include Facilities management, Events coordination, Document formatting & finalisation (reports and deliverables to clients)Implementation of filing systems (including hardcopy and digital filing)Preparation of financial documentation (for auditors / company accounts)

Kloof, Kwa-Zulu Natal

Contract Expired 31st January 2019.A portfolio within the corporate social responsibility sector for Golder Associates Canada (position based in South Africa). Meeting / event related tasks such as attending various conference calls and annual face to face meetings, minutes and document preparation for meetings. Project & Trust related tasks: ensuring all project files (e-files and hard copy) are up-to-date, support Trust Manager with project related follow-ups.Coordination of all logistics (travel, accommodation, catering, visas, etc.) for Trust Manager and Strategic Technical Advisor travel, for project visits, volunteer project trips (international projects to NGOs), annual Trustee meetings, NGO workshops. This includes support with preparation of all meeting/event materials and correspondence.Formulation and distribution of global Golder Trust monthly newsletter. Assistance with any items required for Golder Trust articles (internal / external news).Donor related tasks, updating global donor lists, sending thank you’s to new donors, donor certificates, emails.Accounting related tasks such as invoicing, donation letters.General: monitor and respond to queries sent to Golder Trust email, support Trust Manager with special requests (list development, etc.), general research upon request, general enquires.

Kloof, Kwa-Zulu Natal

Facilities/administrator roles for Durban office: Support to consultants & visitors to the office, coordinating smooth daily operations of the office, monitor and address building/office maintenance issues, contact with Landlord. Requirements of new/staff exits in conjunction with HR in head office, office space requirements and moves, including floor plan. Assist with implementing and planning any initiatives, general office invites and coordination of meetings, minutes for general office meetings, updating Admin folders with relevant information for Durban office. Sub-let management and coordination with head office teams for billing. Front of House, Stock Control.Project Support & Travel: Project/proposal administration, registration of projects using in-house CRM, assist in creating folders for new projects on servers, formatting of reports and proposals, tender doc preparations, any project support requests. Arrange travel and associated paperwork for trips (including Health and Safety Plans for trips) GAIMS Management: Maintain quality assurance systems according to GAIMS (Golder Associates Integrated Management System) for office and project files, appointed senior internal GAIMS Auditor, call ins to GAIMS Auditor team meetings, assist in scheduling & conducting Internal Audits.Finance: Petty Cash & Forex for KZN (issuing, returns and head office recons), coordinating invoices and supplier information to Finance/Risk teams, approved suppliers database tasks, raising orders on projects for supplier invoices.Health and Safety: Appointed H&S Rep for Durban office 2016 - assist in implementation of company H&S initiatives, office inspections, in/out board register and H&S call ins (primary contact), review of health and safety plans for site visits, schedule annual medicals for staff members according to company roster/record.IT Coordination: Provide IT support to Durban office through Helpdesk Team, feedback / updates on fault reports to staff

Kloof, Kwa-Zulu Natal

Divisional Assistant for the Sustainable Development division KZN & PA to divisional leaders. Responsible for the management of the operational issues within the Business Unit, such as office space and requirements, general administration requirements. Proactively arrange Business Unit functions, including meetings, workshops and social events. Data acquisition and analysis, including internet searches, other Business Unit administration that may be required. Assist with general administration and day to day requirements for Business Unit Leader, such as: Typing of minutes of meetings, memorandums and communications as required. Set up of project and general meetings; prepare project and other presentations. Co-ordinate all travel & travel documentation for divisional leaders and division. Assist with in-house quality assurance systems. Assist with Health & Safety requirements, weekly health & safety plans and tracking. Filing, faxing and copying; and other general admin that may be required. Register and follow up on opportunities and proposals; assist in the preparation of project proposals; prepare and edit project reports; assist with project filing.

Kloof, Kwa-Zulu Natal

Switchboard and messages, keep a record of staff whereabouts and contact details (in/out board), sign in visitors to the office.Boardroom support, bookings and coordination of boardroom requirements.Mail & Courier: Arranging courier / items for registered mail, mail delivery / notification of items.Filing & Admin (project filing & general): Maintenance of filing and stationery cabinets, pro-active filing on by weekly basis, opening new proposal and project files, general admin, general typing, binding documents, copying, faxing, scanning. Equipment: Booking out office equipment (GPS / projectors / satellite phone).

Hillcrest, Kwa-Zulu Natal

GoXplore – Inbound Travel Agency specializing in Wildlife/Eco and Community/Humanitarian Volunteering (with a Leisure Tour Department). GoXplore had various service providers for both types of volunteer opportunities in the Kruger Area, Kwa Zulu Natal and Zimbabwe. The Tour Operators that partnered with GoXplore conducted tours all over South Africa and Africa. I joined GoXplore when the company first began and was instrumental in the setup of booking procedures and all systems that were applied on a daily basis.Outline of DutiesGeneral Manager: GoXplore (Pty) LtdProgram Manager: Wildlife / Eco Volunteer ProgramsProgram Manager: Community / Humanitarian Volunteer ProgramsLiaising with international agents, service providers in South Africa and Africa, as well as international clients. Agent locations: Holland, Denmark, Germany, France, Spain, Italy, Norway America, Australia, England, Ireland, Scotland. Client locations: Worldwide.Preparation and coordination of various marketing material. In 2005 I gave public marketing presentations in Holland (Travel Active Travel Expo) with a partner organization. Face-to-Face orientations with clients after arrival, providing post arrival information and support. Personally accompanying international agents to local service providers when they came over for site visits / marketing update visits. Program Manager for Community / Humanitarian & Wildlife / Eco Volunteer Programs:Responsible for 10 to 85 Volunteers per month, arrange and send final arrival details. Further detail can be provided on requestGoXplore registered a Non-profit Organization (The Lean On Me Trust) that opened an abandoned baby home in 2004 for infants that have been infected / affected by HIV/AIDS. I was trust secretary from 2004-2007: Coordination of placements with social workers, arrival / baseline medical visits as well as grocery orders on a weekly basis.Reason for leaving the company: Retrenchment

South Africa, Botswana, Zimbabwe, Zambia, Namibia

Wild at Heart Youth Safari’s: Innovative Youth Travel concepts in Africa – Overland Tours and Safari’s.Outline of Duties: Menu planning and catering for trips to Africa (14-Day Safari’s with Wild at Heart Youth Safari’s)The first trip: School group from Ladysmith (55 Participants). The trip was from South Africa, through Namibia and Botswana. I planned, prepared and coordinated meals for the trip with 4 other team members.The second trip: Youth travellers from France (18 participants). The trip was from South Africa, through Botswana, Zimbabwe and Zambia. I was the only caterer on the trip (menu planning, preparation and coordination of all meals).

Boca West, Florida, United States Of America

Boca West Country Club, Boca Raton, Florida: Number 1 Residential Country Club in the USA and Number 1 Country Club in Florida. Four celebrated golf courses, World-class tennis facilities, Clubhouse and Aquatics FacilityOutline of Duties: General kitchen dutiesQuality controlFood preparationSide work preparation for serviceFood presentationLiaising with Line Chef’s & Waitrons to ensure meals were served correctly, according to the ordered items, within the desired time frames.Maintenance of certain automated kitchen equipment

Studies In Progress, Integrative Health And Wellness Practitioners Course

Integrative Skills in: 1. The Role of Clinical Therapeutic Food Management in Integrative Practice Integrative Anatomy & Physiology.

Certification (2), Health And Wellness, General, Distinctions

Approved by THASA (The Healing Association of Southern Africa) Overview of The Wellness Facilitator and The Nutritional Facilitators.

In House Training With Company

Health and Safety Rep Training - Action Training Academy, 16/08/2016 Halogen Advanced User - Golder U, 15/10/2014 Dynamics CRM Advanced.

Certification, Hotel, Motel, And Restaurant Management, Various

Subjects Completed: Management & Business Communication Certificate, Intec College, South Africa, 2003 Industrial Relations and Hotel Law.

Diploma, Gourmet Cookery & Catering

Gourmet Cookery and Catering Diploma, Intec College, South Africa, 2002

Matric, Various

Activities and Societies: Choir, Catering Team, Cultural Activities, SMILE Program Further details on Grades can be presented on request