Tracey Bouse Email & Phone Number

Barrington, Illinois, United States

Oversees all aspects of administration to support the property, personal, and office management needs of five locations throughout the Chicago area. Mitigates issues by providing potential solutions to problems that arise. Serves as the decision-maker for the Company President. • Analyzes inventory needs and orders low-stock items, ensuring that all the aspects of the business are 100% operational at all times. • Organizes all email and mail correspondences, financial statements, and checks to streamline business communication and billing fulfillment. • Conducts research and prepares summaries to present to the President to assist with travel arrangements and other administrative needs.

Mchenry, Il

Directed 17 employees across 5+ departments including Account Management, Inside Sales, Project Management, Procurement, and Warehouse. Monitored goals, objectives, and timelines with follow-through to ensure timely achievement. Identified staff training needs and provides coaching and mentorship to the subordinate staff. Liaised with the out-of-state home office to drive corporate standard operating procedures within the branch. • Oversaw $10M+ in annual branch budgets to ensure all departments were able to sustain optimal operations year-round within corporate specifications. • Supervised all work performed in the branch including branch purchasing, pricing, quotations, contract review, and warehouse activities and/or other staff who are responsible for these functions or areas. • Cultivated and sustained vendor and customer relationships by assisting Account Managers and Project Managers during times of need or requested support.

Mchenry, Il

Led all administrative office operations for a high-volume office. Served as the face of the company and first point of contact, directing all incoming calls, preparing financial reports, bank deposits, petty cash, employee timecards, maintaining office supplies, and other confidential tasks. Served as the Branch Manager with employee onboarding and inventory management. • Served as the Branch Manager in the management of $5M+ in electrical equipment inventory which included, piping, wiring, PVC, light fixtures, LED lamps, USB receptacles, fuses, circuit breakers, and tools. • Responsible for accounts receivable and accounts payable functions such as reviewing balances with customers issued credits and rebills for incorrect billing, reviewing purchase orders that did not match that customer’s bill. • Promoted to Branch Manager in just three years after performing both the duties of Office Manager and Branch Manager

Barrington, Illinois, United States

Guided incoming calls for patient scheduling for four Vasectomy Clinics of Chicago offices. Advocated with insurance companies on patients’ behalf. • Maintained 100% HIPAA compliance and effective records management by discretely handling and scanning patient information into the eClinicalWorks Electronic Health Record (EHR) System. • Serviced 60+ patients per day and guests, providing call direction to assist with scheduling for two doctors. • Coordinated with supervisor to ensure guest focused services were always delivered.

Algonquin, Il

Served as the face of the Hallmark brand to customers and engaged shoppers to find the perfect gift. Trained new employees, prepared financial reports, and cataloged store products. • Trained 30+ newly onboarded employees, providing them with the tools to be successful in their roles, which increased the store’s operational efficiency. • Managed daily financial report preparation which included a comprehensive layout of sales and refunds, which ensured that the cash drawers matched the daily reports. •Assisted in inventory management, ensuring accountability of store products and the expedient restock of low stock items.

Greeley, Colorado

Led Billing Administration and Patient Coordination for a high-volume patient office with a daily average of 40+ patients managing billing and collections, organizing patient information, preparing billing data and invoices, sustaining, and updating databases, and coordinating with insurance companies. Served as the face of the clinic as the first point of contact. • Maintained incoming all administration and billing administration for 2 dentists and 4 dental hygienists. • Advocated with insurance companies on patients’ behalf, when necessary, by serving as a liaison between insurance companies, the practice, and patients. • Prepared patient and insurance estimates in a timely fashion as patients were exiting their scheduled appointment, whilst maintaining less than 99% margin of error.