Indulgence delivered to your door

I am the owner and founder of Home Etiquette, a domestic and commercial cleaning company in Maidstone and surrounding areas. A fast growing business, providing a premium service.

 Formulating and executing a strategic business plan to deliver Company goals Ensuring day to day operations represent the Global Starbucks brand through a team of +100 staff Delivering World Class Customer Service whilst managing customer relations Perfect execution of marketing campaigns Managing unique partnerships with Licensee’s who deliver to Starbucks operations Learning and Development; continuous development of store managers leading to high performers  Human Resources; recruitment, consequential management, performance reviews Specialising in deployment, labour, partner development, recruitment and coffee Peer mentor and leader

 8 District Managers, 92 stores To deliver financial goals/targets To create & deliver key strategic pillars to include:World Class Customer Service100% ExecutionTargeted sales growthProperty estate and pipeline To ensure 100% execution and implementation of new initiatives Product evolution Labour initiatives/controls National Recruitment strategy

Leadership Conference & supporting Operation Services on communications, campaigns, manuals & new roll outs

Multi-site manager working to promotion. Leading a team to deliver to KPI's and maintaining instore

Running & opening stores, delivering results through key responsibilities and partners

Holding store kiosk - managing day to day running of store through key responsibilities

serving customers and maintaining standards

bought ledger, expenses

accounts department, bought ledger, sales ledger, expenses