Tracey Malone Email & Phone Number

Chicago, Il, Us

Bloomfield Hills, Michigan, Us

Responsible for influencing a team of leaders to achieve company goals, exceptional brand standards, increased customer loyalty and driving sales growth.• Led a team of Territory Leaders, and a geographic area of 120 salons throughout the state of Ohio and Pennsylvania • Implement and Direct sales strategies through Field Leadership team of 7 direct reports.• Taught Territory Leaders effective multi-unit leadership skills to ensure successful business outcomes through positive leadership principles.• Built a dynamic culture based on company core values.• Drove vision and purpose in team to achieve operational excellence.• Ensured that performance and brand standards were met in each seven territories to achieve the highest level of customer satisfaction, sales performance, and expense management. • Encouraged employee retention through effective performance management paired with consistent accountability and career planning practices.• Managed the growth of the market and company profitability through detailed P&L strategies, analysis, action planning and follow up with their leadership team.• Developed quarterly business plans and strategies to direct consistent growth in market share and profitability.• Built and fostered partnerships with key company department leaders and peers.• Focused on diversity of backgrounds and thought processes to create a culture of diversity and inclusion.• Modeled high standards of integrity to create a culture that aligned with company Core Values.• Approved the implementation of all territory marketing initiatives including depth and frequency of coupon campaigns, grand opening promotions, seasonal initiatives, grass roots efforts, and guest appreciation events.• Inspected the execution and follow-up of Territory and Salon Leaders to ensure that the visual presentation of the brand was executed to brand standards through salon visits.

Bloomfield Hills, Mi, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

The BBY Training Manager is responsible for the implementation of all field based training activities in support of all launches, deployment and the ongoing development of BBY employees. This includes facilitating New Employee Training; creation and delivery BBY Leadership Development workshops and serve as a mentor to store employees in their efforts to be successful trainers/facilitators within each location. The Training Manager will also work very closely with Divisional and Area staff to identify training and development needs specific to that market. She/he will also work with other training managers and corporate support team members in the development of these solutions. BBY Training managers will work very closely with the BBY Training director and corporate support team in the creation and development of the broader BBY training curricula (sales, operations, leadership development, etc.) for all BBY Field Employees. The Training Manager will be responsible for the learning and developmental needs of a territory/market of 7500+ employees.To accomplish this, the Training Manager must clearly communicate the various learning strategies and plans to leadership teams as well as work on creating new learning strategies and plans, successfully partner with leadership on implementation, coach retail leaders on execution of their SOP and accomplishment of their training results, and partner with the design team on existing or future learning opportunities and needs.

Richfield, Minnesota, Us

• Media Supervisor— Madison Heights, MI & Southfield, MI 1994• Media Manager — Lansing, MI 1995• District Project Manager — District 16 - Southeast Michigan 1996• Merchandising Manager — Southfield, MI 1997• Sales Manager — Madison Heights, MI 1998• Operations Manager — Saginaw, MI, Flint, MI, Secaucus, NJ 1999-2000

Richfield, Minnesota, Us

• Recruit, coach, train, and positively impact the Employee Experience of 1200+ associates • Build and develop relationships that are critical to the success of our customer-centric strategy • Multi-Unit Partner with business-unit leaders to help them be effective at strategies that positively impact Net Operating Profit • Provide expertise in Strengths-based philosophies and the Talent System to proactively make connections between business strategy and talent strategy, ensuring the business-unit is effectively using the HR capabilities to reach team goals. • Partnerships with the managers/leaders I support, playing a key role in building culture and driving performance. Most importantly playing the various roles of role model, teacher, learner, and assessor.

Richfield, Minnesota, Us

• Recruit, coach, train, and positively motivate sales team • Drive positive business results by identifying customers who were small business owners • Perform 90-day and annual employee reviews • Directly manage five people including BBFB, PCHO Area Manager, and Geek Squad Supervisor

Richfield, Minnesota, Us

• Positively impacted store revenues through sales processing, accurate record keeping, staffing, and monthly reconciliation of profit and loss statements • Trained current Customer Services Manager Participated in the daily functions of Best Buy operations • Managed the net operating profit of a single location, Best Buy Noho, which trended annual revenues of $35 million

Richfield, Minnesota, Us

Manage and drive profitable Net operating Profit; enhanced customer experiences through SOPs and CARE+ . Segmented store with BBFB and BUZZ — cultivated relationships between platform and segment

Richfield, Minnesota, Us

• Managed and supported the assistant and segment managers in their various disciplines — sales, operations, inventory, and merchandising • Tested and validated customer centric cycles within the segment and shared those leamings with the company for nationwide launch of segment stores • Conducted customer interviews to obtain feedback about store issues, the findings of which were reported directly to the VP • SOPs created from this feedback were catalysts for the initial launch and scaling of a segment stores • Infused talent into the store through active recruiting

Richfield, Minnesota, Us

• Multi-unit management of 10 stores including Long Island, Manhattan, Brooklyn, & Queens • Coached, taught, and trained store teams on SOP procedures • Built relationships with general managers and fellow district staff members to positively impact store culture • Participated in team building and launched processes for new store openings, including the Manhattan stores • Managed profit and loss statements for market with gross annual revenues of $500 million+

Us