Manager | Global Service Desk And Field Support
CurrentLed a team of 17 Specialists in various locations, overseeing day-to-day operations of the DoorDash Global service desk. Created innovative programs like the 80/20 Program and the first-ever Field Support model to enhance team performance and customer support. Successfully implemented training programs, opened hub offices in multiple cities, and partnered with IT leaders to improve operational efficiency. Led research and discovery process to find a suitable MSP to enhance our customer experience and deliver a superior product by cutting operational expenses by 2 million dollars over the next 5 years.