Tracey Owen Email and Phone Number

Manage the schools finances and plan the budget based on information given from the management team. Deal with confidential HR procedures including sickness, occupational health, salary and appointment/termination procedures. Deal with complex enquiries and manage junior admin staff. I was also clerk to the Governing Body which involved minute taking and advising the Governing Body on various issues such as HR, and school policy.Achieved the Financial Management Standard in Schools certificationNegotiated several savings on service provision to the schoolSuccessfully passed the schools Health and Safety audit

I began working for Social Services as a Senior Clerk for the Leaving Care Team. The role involved managing the finances for the scheme including assessing eligibility, setting up direct payments and recording clients accounts. The role also included attending meetings for the purpose of taking minutes and advising on the scheme financial position. After 2 years I moved into Customer Services. This role was more generic and covered knowledge of all services covered by Social Services. It involved taking telephone queries and determining which team to refer the case to or whether to signpost to other organisations. Established new filing and recording system for new programme for Leaving Care team.Established review program to support Leaving Care field workers and service usersManaged and organised service launch conference and review

This post initially began as a sales operator role where I was required to take orders by telephone. As sales targets were introduced my suggestion to enhance customer service and secure sales by ringing established customers at timely intervals to secure sales was taken on board at depot level. I also took on a specialised role and became the depot contact for lubricant sales. This involved increasing my product knowledge of not only the popular branded products but their equivalent in our own range. In this role I was also responsible for calculating the drivers wages based on company policy of reading and tachographs and allocating time for loading and offloading of product and submitting to wages to a tight deadline.Achieved sales targets and cash collection target for 2 consecutive years.Increased confidence and skills in sales and negotiation

I began working at the centre as a general assistant primarily based within the restaurant serving food and drink and keeping the area clean and tidy. After expressing an interest in the role of receptionist I was given the position for a maternity cover which then became permanent. This role involved managing hotel bookings, tourism advice, welcoming guest and on occasion duty management of the centre. The role involved end of shift till reconciliations and hotel ledger management for billing purposes. Implemented new computerized booking systemIntroduced guest satisfaction survey including analysing and reporting findings to the partners