Tracey Player Email & Phone Number

Laurel, Md, Us

Upper Marlboro, Md

Washington D.C. Metro Area

Performs day-to-day activities required to provide Tier 3 support to end usersAdd capabilities, information systems and applications to FAA’s MyAccess PlatformStreamline a paper workflow into an electronic workflowResearch solutions to meet new requirements Troubleshoot and resolve complex technical issues Publish Job Aids to train End UsersPublish Knowledge Base articles to guide Help Desk SpecialistsWork with engineers to integrate new interconnections to information systems and applications.

Washington D.C. Metro Area

Responsible for creating and implementing training programs Primary responsibilitiesDevelop, implement, and monitor training programs within an organization.Conduct orientation sessions.Create brochures and training materials.Develop multimedia visual aids and presentations.Create testing and evaluation processes.Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Assist with software upgradesDocument resolutions and update self-help and knowledge bases.Procure hardware and software, and conduct assets management processes.Implement work flow improvements

Washington D.C. Metro Area

Annandale High School

Provide employment services include job-seeking skills, job development and job placement, job maintenance and advancement skills. Transition services include information sharing about resources availableReferrals to school-based services, support to students in their final year school Referrals to adult service agencies upon graduation.

Conduct meetings to review and evaluate teaching methods. Generate and incorporate special learning strategies for students with learning disabilities in areas like self-questioning, cognitive behavior modification rehearsal and review, organization, modeling and memory strategies.Inform parents about their children's progress and participate in the formulation of educational programs.

Teach college level courses. Compile, administer, and grade instruments that evaluate student progress. Follow the academic calendar and procedures as outlined in the Faculty Procedures Manual. Direct library research or other outside assignments. Promote College programs and curricula. Cooperate in evaluation procedures by students, Department Chairperson, and the Vice President for Instruction. Provide a safe environment for students and be responsible for the security of assigned equipment, materials, and classrooms.

Ensure compliance to established policies, procedures and/or regulations; and addressing other duties and processes required to maintain the districts' program of services. Responsibilities include: managing the districts' special education programs and services; developing related goals, objectives and recommending policies; planning, implementing and working with staff in evaluating the special education programs and services; acting as a liaison with other district staff. Develop curriculum for various educational programs within the departments. Manage a team of special educators.

Provided Algebra instruction to middle seventh and eighth grade middle school students.Managed caseload of special education students. Developed and maintain appropriate IEP's for students. Developed curriculum for various educational programs within the departments. Manage a team of special educators.

Conducted application specific training for small groups, both informally and in a formal classroom setting. In addition to conducting training classes, I assisted in developing new training documentation, updated existing training materials, developed online help documentation, and gathered new requirements from users during training sessions.

Provided group and individual software training to staff. Responsible for installation of software on all computers in the building. Solved networking and configuration issues as they arise. Reported computer/network related problems to Network Specialist in a timely manner. Assisted with integrating technology into the school-wide electronic portfolio project so that mastery of word processing, internet-based research, spreadsheets, graphical representations and email are demonstrated.

Provided software training to various organizations. Traveled to various locations trainingmanagers on how to best implement new software into their organization. Provided managerial and technical advice, performed software quality assurance. Developed and presented workshop presentations. Prepared and delivered lessons to employees of designated organizations. Taught courses on how to use KRONOS payroll software.

Bachelor Of Arts, Sociology

Master, Information Systems

Educational Leadership And Administration, General

Bachelor, Sociology