Content Development and Communication: Produced diverse and impactful content for internal and external purposes, such as press releases, website materials, newsletters, brochures, Requests for Proposals (RFPs), and external correspondences to various stakeholders, including residents, other municipalities, and provincial government bodies.Brand Management: Strategically shaped and maintained the branding of all internal and public-facing documents to ensure consistency and alignment with organizational goals.Social Media Oversight: Managed the County and County Fire Department's social media presence, implementing effective strategies to engage audiences and promote meaningful interaction.Stakeholder Collaboration: Collaborated closely with the Reeve, CAO, and Department Managers, to ensure coordinated efforts and streamlined communication.Visitor Centre Management: Established and supervised operations at the visitor information centre.Media Relations: Addressed media inquiries and acted as a liaison between the media, Council, and county staff. Crisis Communications: Active involvement in the County Emergency Management Agency, collaborating with relevant authorities and being part of the regional South Zone Incident Management Team.Promotional Material Design: Designed compelling promotional materials to enhance the County's visibility and engagement with the community.Website Administration: Primary administrator of the website content management system (CMS), handling troubleshooting and maintenance with the vendor. Grant Administration: Sourced grant opportunities, completed applications across relevant departments, and managed grant reporting.Election Administration: Served as the Returning Officer for the county for the 2021 Municipal Election, demonstrating proficiency in election administration duties.

Strategic Communication and Content Creation: Orchestrated comprehensive communications spanning social media management, town publications, and the creation of the #MyRedcliff marketing campaign. Proficient in graphic design and for various publications and marketing initiatives, ensuring engaging and impactful visual content.Public Engagement and Conflict Resolution: Actively engaged with the public, attentively listening to complaints and proactively working towards swift and effective resolutions. Ensured clear and prompt processing of alarm reports, maintaining a professional and responsive approach.Collaborative Coordination and Liaison: Played a key role in liaising with neighbouring municipalities, local community groups, and organizations, fostering meaningful relationships and collaborative efforts.Emergency Management and Administration: Engaged in emergency management, closely collaborating with the DEM. Additionally, undertook administrative responsibilities within the fire department, including preparation of new Standard Operating Guidelines and Job Performance Requirements.Documentation and Administrative Oversight: Meticulously prepared Council documents, including monthly management reports, board minutes, and Request For Decisions. Furthermore, administered the Redcliff & District Recreation Services Board and maintained departmental process manuals.Compliance and Policy Enhancement: Involved in the support and administration of bylaw matters, inclusive of assistance to Peace Officers and the meticulous logging and follow-up on Bylaw reports when necessary. Additionally, contributed to policy and bylaw updates and amendments.Grant Management and Fiscal Planning: Spearheaded grant applications, specifically for programs such as CFEP and Disaster Recovery. Played a key role in budget preparation, ensuring alignment with strategic goals.

• Tracking project costs/ forecasting costs throughout project• Change management across projects• Reviewing RFP's• Creating/submitting project proposals• Development of PO form and aided in development of the process put in place across company• Administering PO requests and managing approvals for purchasing• Aiding in project cost estimation• Project/Turnaround site administration• Project Safety Admin - Collecting Stats• Updating and maintaining Project/Facility Specific Safety Plans• Liaising with vendors and processing invoices• Organizing and executing mass hire on and orientations for Projects/Turnarounds• Administrative support for Project Managers, Area Manager, VP's and Executive team• Assisting with financial forecasting and budgets• Invoicing labour and materials• Assisting with procurement• Creation of promotional materials when required

• Payroll verification• Reporting & Reconciliation• Working to meet strict deadlines • Problem solving / Resolving billing discrepancies• Working under pressure• Time entry• Invoicing labour and materials

Website construction, maintenance and search engine optimisation. Setting up and maintaining online marketing campaigns and social media accounts.Designing marketing materials such as brochures, business cards, posts and advertisements for online use and print.

Bookkeeping, Website design and maintenance, design of graphics and artwork for marketing materials.Local and online Marketing, Reception Duties, including scheduling appointments, taking payments, keeping the centre clean and tidy.

Key responsibilities and achievements include:o Evaluating and documenting new equipment. Across 2 projects this led to savings of over 50% which was a real world saving of over $50k CAD.o Implemented new company intranet. Company efficiency was improved as end users were able to find answers to common issues via the knowledge base. This reduced support requests.o Configuring Active Directory and Exchange accounts and equipment for new team launches of 10+ people.o Documenting all procedures used by the Support desk.o Providing backup to the Support team when required.o Training/induction of new team members on internal systems and procedures.o Worked alongside the Head of IT to manage relationship with suppliers.

● I was brought on at Reach to bring the support for the company in house; it had been outsourced to another company previously.● I ran a team who support the 800+ users within our company and their equipment including laptops, Blackberry's, 3G cards and smartphones. ● I developed procedures to help make the support team more efficient and try to constantly reduce response and resolution times for our users.● I managed small projects for provisioning, testing and setting up new equipment for large teams.● I oversaw procurement of new equipment for company staff and maintained the asset database.● When joining Reach I helped to reduce company costs by identifying and eliminating unused equipment and services including telecoms.

● I supervised a team of 8 analysts in the Network Operations Centre (NOC); during the restructure of the company I also supervised the 5 2nd line engineers and acted as NOC manager for a number of months● I dealt with customer and internal escalations through to resolution● I was responsible for 4 of our major customer accounts; ensuring I was aware of all incidents/problems relating to the customer and acting as single point of contact when required. I kept in regular contact to make sure they were receiving the services they purchased● Recruited new staff and assisted with their training – Before I was made redundant my department relocated to Manchester. I had a major part in the training of the new team of 9 analysts while still running the legacy NOC and carried on working in Manchester to assist the new Team Leader and Manager until they were comfortable in their roles● I Updated and maintained a monitoring system for both customer and internal company circuits and devices