Tracey Pullen Email & Phone Number

London, United Kingdom

Information Services Division Learning and Development Implementation Mgr

Birmingham, United Kingdom

Change Programme & Learning intervention implementation in support of NHS Patient Charter 'Consultant Lead Referral to Treatment' Programme.

Creation of “Tracey Pullen Consulting Ltd” to provide performance improvement interventions for both private and corporate clients. Services provided include training, coaching and consultancy. Change Management in the L&D Arena.

Provision of management, IT and personal skills training and learning interventions to Wolseley UK staff.

Telford, United Kingdom

Project Aspire for HMRC) (2011/2012) Operated in the capacity of; of Learning and Development/L&D Business Partner for Project Aspire (3,500 staff members outsourced to HMRC) in support of an L&D transformation programme across Capgemini UK Worldwide.Provide a workforce of 3,500 a range of L&D interventions from classroom based to eLearning options (included a complex IT training programme to support Capgemini 5 year IT Strategy). Evaluation and redeployment/refresh of company Learning Management System (LMS) .Third party supplier assessment/re-tender process and management.Design and implementation of high profile Junior Talent training programme to aid with on-going succession planning activities and to optimise the UK Government plans for Graduate and Apprentice programme.Redesign/implementation and management of two Senior Leadership programmes.Management of Learning and Development team and in-house training suite.Budget holder of L&D budget. Targeted to reduce costs and achieve efficiencies.Delivery of a range of soft skills training interventions to a range of staffing levels.Collaboration/support HR with newly implemented People Appraisal/Year Review/360 Degree processes.

Responsible for UK and International SAP Training Implementation. Working partnerships with Ciber and SAP. Blended approach to EUT including CBT.

Birmingham, United Kingdom

Provision of Training Consultancy for “Enabling the Future” change programme replacing legacy systems and processes incl. Case Management (with Workflow and eDRM). Analysing training needs, developing a training strategy and training programmes to meet the needs of business development.Key stakeholder Management.Product analysis and procurement of Learning Management System (LMS).Design/planning/delivery of company-wide seminars introducing procured LMS.Full configuration and implementation of LMS.Provide learning and technical support to all Insolvency Staff, interfacing directly with the LMS.Developing course requirements for a range of bespoke CBT/eLearning courses, collaboration with technical eLearning developers to ensure product is fit for learner and business purposes.Design and development of eLearning using various tools; Captivate, Camtasia, PowerPoint and Coursebuilder. Design, creation and delivery of bespoke learning interventions covering various methodologies to support the eLearning, including: WEBEX based workshops, classroom, floor walking and paper based work quick reference guides. Delivery of soft skills training to end user in support of InsS 'Cultural Change' programme.Implementation/co-ordination of 'Floorwalkers/Super Users' model in readiness for business go-live.Creation and management of business 'help-desk' facility pre go-live.End to end process to deliver Cabinet Office Data Handling eLearning for all staff.Management of training budget process.Creation of Government reporting documents and Gateway Review Process.Consultancy for IIP re-accreditation and obtaining for the first time, the accreditation of IITT

ITNET were an IT Services organisation providing services to the public and commercial sectors, with 2500 staff spread over 70 sites. In January 2005 ITNET was purchased by Serco, a Services organisation with 45000 employees worldwide.; SAP implementation for both internal and external clients to include: Hertfordshire County Council, Bedfordshire County Council, Business Link London, Bradford and Walsall Education Services. (SAP Area of Discipline - Elements of Purchasing and HR).Secondary project/s: Redesign and implementation of Serco Solution Induction Programme from classroom led to e-learning led. Delivery of a number of 'on-boarding' projects in support acquired businesses (to include Business Link London). Design and delivery of a number of customer relations/service led programmes for both internal and external customers (to include: Bedfordshire County Council and Docklands Light Railway).