Tracey Kumar Email & Phone Number

Melbourne, Australia

Melbourne, Victoria, Australia

Responsible for facilitating and supporting the operations of Business Channel Partners and customers. Coordinating the workflow to ensure continuity of sales and services are met with highest integrity. Liaising with stakeholders, both internally and externally, at all levels to ensure work is completed to the highest level.• Service and support Channel Partners over the phone and in administration• Quality, continuous improvement and team work by identifying issues and resolving• Recognising process improvement opportunities and facilitating the changes• Develop knowledge of the end to end process to assist all queries and supporting external staff members• Handling escalated sales related enquiries• Liaising with internal and external stakeholders

Sydney, Australia

Comprised of manning the 1300 number nationally. All sales queries were dealt with in a professional manner, while entering all the customer details into a database so the leads could be allocated to the relevant sales team.• Answered and coordinated all calls from the inbound numbers• Qualified new inbound leads for all DSF and TAM team in each state within Australia• Provided accurate information regarding the customers details and product information they are enquiring about• Identified call enquiries that should be handled elsewhere and navigated customer queries to the correct area within Optus • Worked closely with the Demand Generation Team to optimize information to help better direct calls• Provided feedback on marketing campaigns to Demand Generation Team Sales vs Service enquiries• Participated and supported product launches

Perth Area, Australia

Reporting to the Director of Group Credit Risk, responsible for the delivery and deployment of all projects, change requests and systems within the Optus Finance, Credit and Commercial teams. Team of 45 consisting of Project Managers and Technical staff ran each project/ change request in conjunction with the broader business including IT, Legal, Regulatory and Compliance to ensure all efficiency are achieved with full collaboration. • Fighting funds, Tech to Cheque, Tactical, Tech Fund (application and enquiries)• Point of Sale errors where the customer received a product, offer or service which differs from the documented contract (full case management).• Manual remittance reconciliation support• SOS order processing and systems enquiries• Providing product specifications and updates• Dealing with customer escalations and liaising cross-functionally to resolve issues• State support role assisting the State Manager in special pricing requests• Organising events for Awards Nights for Business Channels and assisted Sales Events Manager with organising the RNR in Perth • Management of the loan handsets/sim cards

Role Responsibilities;• Managed the front reception, answered telephones, record management, data entry and stationary orders• Submitted employees timesheets into KALA (payroll system), preparing bonus spreadsheet for all employees• Organised travel arrangements for FIFO workers and staff, site entry forms and medicals to gain access to our sites for visitors/workers• Entered Requisitions into JDE system in order to purchase materials/services required for office, workshop and sites• Assisted General Manager with Tender preparation and submission with the use of the Acrobat Pro program• Co-ordinated corporate functions for current and potential clients within the office and external environments

Dual Diploma In Business Administration And Management, Diploma In Business Administration And Diploma In Leadership And Management

Certificate In Office Information Systems, General Office Occupations And Clerical Services