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Tracey Robichaud is listed as Program Coordinator at Keywork Labs Inc., a with 14 employees, based in Greater Calgary Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Tracey Robichaud.
Tracey Robichaud previously worked as Customer Contact Representative 311 at City Of Calgary and National Supervisor, Call & Workfoce Management at Shaw Communications.
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Tracey Robichaud is a Program Coordinator at Keywork Labs Inc.. They possess expertise in leadership, program coordination, stakeholder engagement, telecommunications, workforce management and 1 more skills.
Listed skills include Leadership, Program Coordination, Stakeholder Engagement, Telecommunications, and 2 others.
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Calgary, Canada Area
My day to day work is primarily in telecommunications but I have had the opportunity to support unique programs, like the Deaf & Hard of Hearing pilot, in partnership with the Calgary Board of Education and the Canadian Museum of Human Rights. Other highlights include the Telus Fibre Optik Project and international recruitment for project resources.
Calgary, Alberta, Canada
Temporary contract role within the inbound call center. I worked to provide quick, courteous answers to questions for residents of Calgary, across various topics. Interpreted city bylaws and standards, liased across multiple departments and accurately logged citizen requests.
Calgary, Alberta, Canada
A leader of 35 workforce coordinators located across Canada. I was responsible for the real-time management of inbound queues (balancing), schedule changes, and interval reporting to leaders at all levels. It was immensely rewarding to inspire growth in team members through coaching, and to see them succeed or move into chosen careers.
Calgary, Alberta, Canada
I provided support, coaching, and mentoring to teams of inbound customer care representatives. This was a very dynamic environment with challenging targets and high expectation for customer service excellence. During my time with Shaw Direct I had the opportunity to work with various teams, including the "Support Escalation Desk" team, who were a group of high performing, future leaders.
Calgary, Alberta, Canada
Provided support and coaching for retail representatives across 3 locations. Managed day to day retail operations and ensured that customers received a great experience.
Provide coaching and support to 180 Customer Service Representatives with the goal of improving sales results (exceeding targets) and exceptional customer service.
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Tracey Robichaud works for Keywork Labs Inc..
Tracey Robichaud is listed as Program Coordinator at Keywork Labs Inc..
Tracey Robichaud is based in Greater Calgary Metropolitan Area, Canada while working with Keywork Labs Inc..
Tracey Robichaud has worked for Keywork Labs Inc., City Of Calgary, Shaw Communications, Shaw Direct, and Hair Quarters & Company.
Tracey Robichaud's colleagues at Keywork Labs Inc. include Royd Hodgson.
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Tracey Robichaud is listed with skills including Leadership, Program Coordination, Stakeholder Engagement, Telecommunications, Workforce Management, and Customer Experience.
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